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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,034 Reviews
Call Service Center (219) 947-1600

1,034 Reviews of Southlake Nissan - Service Center

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May 06, 2024

They charged me to change my oil but never put a new sticker in my window so it still say I have to get my pil changed at 14000 milesl More

by teeters28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Southlake Nissan responded

Hi, we are extremely sorry to hear about your recent experience with us here at Southlake Nissan. We understand your frustration with forgetting your oil change sticker, and that it is unacceptable. We would like to turn your experience around and make this right. If you could please provide your vin number. We will be giving you a complimentary oil change your next visit! Or you can call Randy, our Nissan Service Manager at (219) 947-1600, so he can speak further on this situation! Thank you!

Helpful
May 02, 2024

The service is great as always and the people are always friendly and courageous,they keep you informed as too what is going on. More

by walter.fultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Southlake Nissan responded

Hi Walter, thank you for the review. We are happy to hear about your recent experience in our service department! If you need anything in the future, please don't hesitate to reach out! Have a great day!

Helpful
April 29, 2024

Randy, Justin, nick and Brian have provided me the best service ever! I will recommend and buy Nissans from them for rest of my life! More

by tamara768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dixie Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Southlake Nissan responded

It's wonderful to hear that Randy, Justin, Nick, and Brian provided you with such exceptional service! We greatly appreciate your loyalty and are delighted to have you as a lifelong customer. Thank you for your recommendation, and we look forward to serving you for many years to come!

Helpful
April 28, 2024

This dealership has always been friendly and very helpful to me even when it didn't involve them. They went the extra step to make sure I was satisfied. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Amodeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Southlake Nissan responded

Thank you so much for your kind words! We're glad to hear that our dealership has consistently provided friendly and helpful service to you, even when the matter wasn't directly related to us. Customer satisfaction is our top priority, and we appreciate your recognition of our efforts. Please don't hesitate to reach out if you ever need assistance in the future.

Helpful
April 25, 2024

Scheduled an appointment for service and service was prompt and courteous. Highly recommend this dealership. More

by Baleman1168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Southlake Nissan responded

Thank you for scheduling your service appointment with us! We're glad to hear that our team provided prompt and courteous service. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Helpful
April 18, 2024

Great dealership . Randy is the best, he is the reason we keep buying Nissan’s. The service is great More

by Gregory Cherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Southlake Nissan responded

Hi Gregory, thank you for the positive review. We are happy to hear your satisfaction with Randy! If you need anything in the future, please don't hesitate to reach out. Have a great day!

Helpful
April 18, 2024

We are tired of getting review questions. Every time we bring our car up there we pay you for your work. There is no reason for us to have to review you each time. More

by thielema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neville Weer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Southlake Nissan responded

Hi we are sorry to hear about this. Us here at Southlake, like all manufactures care about every experience that a customer has at their location. Thank you for being a loyal customer to us, and happy to share your sentiment.

Helpful
April 15, 2024

Professional and knowledgable, process was very quick . I was updated very well, Friendly and informative advisors. More

by robert.garcia.82603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Southlake Nissan responded

Thank you for your positive feedback! We're glad to hear that you had a professional, knowledgeable, and efficient experience with us. Our goal is to provide excellent service and keep our customers informed every step of the way. If you have any questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future.

Helpful
April 13, 2024

Very respectable and curtious and knowledgeable and well staffed with the needs and service department. More

by buddy2368758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Southlake Nissan responded

Hi, thank you for the positive. We are happy to hear about your recent visit with us here at Southlake Nissan! If you ever need anything in the future, please don't hesitate to reach out! Have a great day!

Helpful
April 13, 2024

All of my questions were answered and I’m happy with the service and speed of the service More

by daldaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Southlake Nissan responded

Thank you for the positive feedback! We are happy to hear all of your questions were answered, and that you left happy! If you ever need anything in the future, please don't hesitate to reach out! Have a great day!

Helpful
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