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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.6
989 Reviews
Call Service Center (757) 424-4689

989 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 06, 2024

Rude rep. When I explained I could not take time off to wait on car he compared it to him having to take off for a sick kid. Not a comparison he should have ma More

by pierej357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrence Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024

On time from start to finish. All service personnel courteous and professional. Timely service puts you guys on top. Thanks for having a lifetime state inspection and oil change. More

by bjwlew66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Helpful
May 05, 2024

Excellent place to get service and the best environment to be in, love coming there because of the friendly customer service. More

by VICTORTOWEJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees
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May 04, 2024

Wes was really helpful and listened to my concerns and made sure my car was safe. He even noticed the recall parts were finally orderable More

by Defaultuser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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May 04, 2024

Wes was very friendly and knowledgeable and the service was finished in a very timely manner. I always have a great experience there. More

by riceme72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Helpful
May 03, 2024

Service was quick and affordable the staff was very professional will be coming back again More

by 001JAYM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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May 03, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
May 02, 2024

The staff was friendly and informative. I had to return to the service department when my red hazard light went off due to my coolant flushing. It was corrected but went off again today due More

by tracirtate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 02, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to provide us with this feedback.

Helpful
May 02, 2024

My brakes feel like they’re still loose when I hit them. It doesn’t feel like I replaced all 4 brake pads and roters More

by SARRMASSAMBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
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May 02, 2024 -

Southern Volkswagen Greenbrier responded

"SARRMASSAMBA" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 02, 2024

The staff and the service are amazing! They communicated well, very respectfully and courteous. Southern hospitality is the best! Thank you very much! More

by TRAEASTORGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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May 02, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
May 02, 2024

He tried to bring me a quote for a coolant change/flush that I jist had done a few weeks before. Basically tried to charge me twice for work that was just done. More

by BATTINDONTE
Recommend Dealer
No
Employees Worked With
Michelle Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Southern Volkswagen Greenbrier responded

"BATTINDONTE" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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