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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.6
1,029 Reviews
Call Service Center (757) 424-4689

1,029 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 18, 2024

Took care of me and got my situation resolved time after time. Looked out even when they didn’t meet the deadline preset. More

by Driscoll Taylor, Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tavis (TJ) Tabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Hurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Weston
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May 18, 2024

I can thank enough to Tim for helping me so much and so fast, specially being pregnant and my husband on deployment. Love Volkswagen Southern Services More

by Carmen Zela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim from services
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Helpful
May 18, 2024

Adam was great he let me no what was going on each step of the way and I really appreciated More

by BETTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam,Andrew
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Helpful
May 18, 2024

The waiting time to talk to someone needs improvement the waiting area is to cold More

by JOANNEMCCEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 17, 2024

The customer service is outstanding and the prices are very reasonable. Most importantly,this dealership builds relationships with the customers!!!!! More

by JMHAWKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithinson
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May 17, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
May 17, 2024

Professional service by Andrew. Andrew made sure everything was done to my specifications and in the time requested More

by Khallal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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May 17, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
May 17, 2024

HORRIBLE customer service. Car dropped off Monday night Service was not completed until Thursday. Poor communication from service rep via text. More

by JGOR81
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew S.
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May 17, 2024 -

Southern Volkswagen Greenbrier responded

"JGOR81" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 17, 2024

I'm a relatively new customer and plan on returning as need for scheduled maintenance or repairs. Very easy to schedule service, great communication, reasonable prices. More

by EBANGOR.SR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, service advisor
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Helpful
May 17, 2024

Andrew in the service department is absolutely outstanding. He has went above and beyond for me and my vehicle multiple times now. Anybody I’ve ever encountered at this dealer whether part of sale More

by karalinerh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Dayley
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May 17, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
May 16, 2024

Very clean establishment with a very pleasant staff very knowledgeable about VW in the Service department. Wes has been great to work with! More

by YOUROBXBROKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in service department
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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