Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Very pleasant people to deal with. My jeep was serviced at the appointment time and was out in less than an hour. My jeep was serviced at the appointment time and was out in less than an hour. More

While I did text vid about work done, which is very nice, hadn’t seen that touch before: it was suggested during the vid I should replace my engine air filter, which I would have called and authorized my ser hadn’t seen that touch before: it was suggested during the vid I should replace my engine air filter, which I would have called and authorized my service rep to do. When I picked up the car, didnt watch the vid text until hours later. I am certainly not going to back to you for that minor job so soon: I will do it or have someone else do it(maybe another Jeep dealership , ergo, you have just left money on the table. I KNOW in these trying times (post pandemic ) for the car sales industry and dealerships, you dont want to do that. Solution: Put any suggested work somewhere on the receipt AND make sure that the service rep knows about it , calls the customer to inform them such when telling them the car is ready AND/OR when I arrive, go over the item with me so I can decide to do it then or make an appointment for later. My service rep was very efficient , but apparently, didn’t know I needed the filter. Also, I had the HUNT that large parking lot with my fob alarm to find my Jeep. NOT GOOD . That really pissed me off and wasted my time. Bring my car to me, just I have to drive it into your service area to the rep. More

They answer the phone unlike the other dodge dealerships. Called and kept me informed and got my truck back to me in a timely manner. Called and kept me informed and got my truck back to me in a timely manner. More

I was amazed by how fast I was able to get an appointment for my State Inspection being I called one day prior. Everyone was so polite and caring. for my State Inspection being I called one day prior. Everyone was so polite and caring. More

Love this place great atmosphere, great people. Service was great and didn’t take as long as most other places. I can usually always get an appointment pretty quickly! Thank you Service was great and didn’t take as long as most other places. I can usually always get an appointment pretty quickly! Thank you More

Always easy to drop off for servicing and pick up the next day!! Representatives are prompt to greet and call you with updates. next day!! Representatives are prompt to greet and call you with updates. More

The team is always friendly and trustworthy despite being very busy. The Quality is outstanding. very busy. The Quality is outstanding. More

Made appointment, kept appointment, performed oil change and tire rotation as scheduled, and did this with friendly customer service. and tire rotation as scheduled, and did this with friendly customer service. More

Was told no parts available to order for my recall, which has been outstanding since October 2022. Called mopar and confirmed parts absolutely available to order to fix recall. Have already scheduled an ap has been outstanding since October 2022. Called mopar and confirmed parts absolutely available to order to fix recall. Have already scheduled an appointment with different dealership who have ordered the parts needed. Have had the worst experience with customer service between my vehicle and my husband’s vehicle with this dealership’s service department. Will no longer bring our vehicles there or do any business there. More

Disappointing Customer Service Amidst Vehicle Woes As a loyal customer of Southern Jeep, I was deeply disappointed by the recent customer service I received regarding a recurring check engine light issue a loyal customer of Southern Jeep, I was deeply disappointed by the recent customer service I received regarding a recurring check engine light issue. Three Recurring Check Engine Lights Over the past few weeks, my vehicle has experienced a check engine light illuminating on three separate occasions. Despite bringing my car to the dealership for repairs each time, the issue has persisted. With every visit, I have encountered lengthy wait times for diagnostics, inconsistent explanations, and a lack of urgency. Unresponsive and Unprofessional Staff The service staff has been unresponsive to my concerns. Phone calls and emails often go unanswered, and when I do reach someone, they are dismissive and unhelpful. I have been given conflicting information about the cause of the problem and the estimated repair time, leaving me feeling confused and frustrated. Lack of Communication and Transparency The dealership has failed to provide clear communication about the status of my vehicle. I have had to repeatedly call for updates, only to be met with vague responses or no information at all. This lack of transparency has caused me unnecessary anxiety and inconvenience. Unacceptable Wait Times Despite the urgency of the issue, I have been forced to endure excessive wait times for both diagnostics and repairs. On one occasion, I waited over three hours for my car to be looked at, only to be told that the part needed was not in stock. This has significantly disrupted my schedule and caused me unnecessary stress. Conclusion The poor customer service I have experienced at Southern Jeep has been unacceptable. The recurring check engine light issue has caused me significant inconvenience and frustration, and the dealership's lack of responsiveness, communication, and professionalism has only exacerbated the situation. I am extremely disappointed and would not recommend this dealership to anyone seeking reliable and compassionate vehicle service. More