Southbank Dodge Chrysler LTD - Service Centre
Ottawa, ON
543 Reviews of Southbank Dodge Chrysler LTD - Service Centre
Staff very courteous and knowledgeable The staff are all friendly and helpful besides courteous with us. Suggested we trade instead of paying a high repair job. Car was ready for pick up on The staff are all friendly and helpful besides courteous with us. Suggested we trade instead of paying a high repair job. Car was ready for pick up on time. More
Great service I have two vehicles going for service for several years now and very happy with the service. Good people very curtious. Good job. Service departmen I have two vehicles going for service for several years now and very happy with the service. Good people very curtious. Good job. Service department. More
Engine light I brought my 2010 Journey into Southbank on Saturday Feb. 27th (without an appointment) as the engine light came on mid morning. I dealt with Servic I brought my 2010 Journey into Southbank on Saturday Feb. 27th (without an appointment) as the engine light came on mid morning. I dealt with Service Advisor Richard Gagnon. He was courteous, friendly, efficient and a great sense of humour. I was in and out within 30 minutes problem solved. Thanks again Richard much appreciated for the great service. Regards John More
Way beyond above and beyond!! My car was sputtering and power died on the way into work. Brought it to Southbank ( obviously no appointment), spoke with Richard Gagnon who took it My car was sputtering and power died on the way into work. Brought it to Southbank ( obviously no appointment), spoke with Richard Gagnon who took it right in and had a mechanic take it for a test drive. We were there about 2 hours when he came out with a detailed explanation of the issue as well as a detailed price breakdown for the repair. He explained it would be about another 5 hours for the work to be completed, and asked if we wanted the shuttle to bring us home...we explained we lived in Embrun so we'd have to stick around. Turns out Richard lives in Embrun too...and proceeded to give us his car to use for the day and said he would drop our car off on his way home!!! Already sooo far above and beyond, imagine our delight when Richard dropped our car off ( after stopping to put gas in it on the way home) and we found out that on top of the repairs he had a recall done and the car completely detailed!!!! Consider me a Southbank customer for life!!!! More
Worst service appoinbtment ever We recently brought our car in for service. All that was to be done was an oil/filter change and the piece of mind inspection. It took 5 hours for t We recently brought our car in for service. All that was to be done was an oil/filter change and the piece of mind inspection. It took 5 hours for this work to be completed. We have been dealing with Southbank since 1988 and this was by far totally unacceptable service. More
Great value detailing package My 6 year old Jeep looks and smells amazing after getting the The Basic detailing package. Every surface is gleaming and it feels like a new car insid My 6 year old Jeep looks and smells amazing after getting the The Basic detailing package. Every surface is gleaming and it feels like a new car inside. The outside was equally shiny. Even my neighbours commented on how great the car looks. I won't go anywhere else in future. More
Service is terrible I brought my car in for an oil change and tire rotation. Work was not done properly and they lied about it. The worst experience. I brought my car in for an oil change and tire rotation. Work was not done properly and they lied about it. The worst experience. More
Outstanding Customer Service! I recently brought my Jeep Wrangler in for some recall work and tire rotation. Richard, the service advisor, took such excellent care of me ensuring t I recently brought my Jeep Wrangler in for some recall work and tire rotation. Richard, the service advisor, took such excellent care of me ensuring that I received a rental when the repairs took longer than expected. He also had the Jeep completely detailed as a special surprise. I could not have been happier with the exceptional service. I have never been treated so well and I would recommend this dealership to anyone. In addition, everyone that I came in contact with there was super friendly. The receptionist/administrative assistant there even offered cookies to my children. Absolutely amazing! More
Above and Beyond! Jeff was completely fantastic. Not only did he do all of the maintenance I asked for, plus a recall part job, he found a lost ring in my Jeep and made Jeff was completely fantastic. Not only did he do all of the maintenance I asked for, plus a recall part job, he found a lost ring in my Jeep and made sure it got to me safely! He made my day! He completely went above and beyond what was required of him, and I can't overstate how grateful I am. More
Sales and Service - Excellence in both We bought a Jeep from Gus some years ago. Great rapport. When we noticed a small chip in the windshield one week later, the GM told us to bring it i We bought a Jeep from Gus some years ago. Great rapport. When we noticed a small chip in the windshield one week later, the GM told us to bring it in and not only would they fix it, but guarantee it as well! We are having another Jeep serviced at SB. Having issues with our Jeep left us feeling very confused and vulnerable. Dennis and the service crew have been great. They honoured are warranty (hassel-free) and suggested we replace the locking nuts since we didn't have the key that came with them (so I wouldn't be stranded on a road some night). Great service and suggestions with our best interests in mind. Not only will I have my Jeeps serviced here again - I'll be buying the next one here as well. When a company proves themselves as honourable and reliable - they deserve our business. Thank you guys for all your help! DB More