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Southbank Dodge Chrysler LTD
Ottawa, ON
2,002 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,002 Reviews of Southbank Dodge Chrysler LTD
Helpful June 06, 2024
Excellent Dealership. Simon Mertick runs a very lean and efficient store. Mike Thomas is fantastic to deal with. Any questions answered quickly and all concerns a Simon Mertick runs a very lean and efficient store. Mike Thomas is fantastic to deal with. Any questions answered quickly and all concerns addressed. Al is a terrific business manager. makes it all look so effortless. More
by EP
Employees Worked With
Ala Alqasem, Mike Thomas, Simon Mertick
May 22, 2024
Amazing service From the moment I was checked in until I left. I was greeted by Tyler and Dan. Tyler took my keys and got the ball rolling. He took all my info and told me to wait in waiting room. Then I left. I was greeted by Tyler and Dan. Tyler took my keys and got the ball rolling. He took all my info and told me to wait in waiting room. Then Dan also approached me and made sure that I was taken care of. Very knowledgeable employees. Then of course as I walked to waiting room I saw Madeline. Big smile on her face. She asked how I was doing and how’s life etc. she is always so happy and friendly and genuine. She kept me updated on my Jeep and told me about other services I can get such as cleaning and other detailing etc. also ran into Emily and rj and rod. All were very kind. Asking me if I needed anything. Rod reminded me of the detailing and bricking services and rj told me more about the anti theft devices and options I have for my jeep. All the staff knows me and my jeep and they all take core of me welll. Amazing staff. I will always come back More
by Adam
Employees Worked With
Rj brand Emily , Peter Lafrance, Madeleine O'Neil, Daniel O'Neil, Christopher Desjardins, Troy Charlebois, Mike Thomas, Leah Maheux, Tyler Parker, Rod Brand, BRENT RODGER
May 15, 2024
Excellent service and complete commitment to customer satisfaction. Very pleased with the knowledgeable staff, I wasn’t pressured and extremely happy with my experience. satisfaction. Very pleased with the knowledgeable staff, I wasn’t pressured and extremely happy with my experience. More
by Darrell
Employees Worked With
Ala Alqasem, Troy Charlebois
May 15, 2024
I have been a loyal customer for the last 6 years with Southbank. the services department has always been exemplary until recently, when a new advisor took over the position of commercial service advisor Southbank. the services department has always been exemplary until recently, when a new advisor took over the position of commercial service advisor (RJ Brand). This guy really has an attitude problem. The 1st time I dealt with him I couldn't get a response on when my truck would be going in, when will it be ready and all answers I got was with some attitude. 2nd time I brought my van in for some work that required immediate attention the answer I got is "Well, I not sure I can get anyone to even look at it until at least noon". Even though I had scheduled this appointment several days ago and promised that it would be taken care of the 1st in at 7:30am I had to go to another service advisor to get the work done. In my line of work, customer service is #1 I have been in the service industry for over 40 years now and if I were to talk to customers the way he talks, I would be out of a job fast as this is our principle way of handling the customers, with care, understanding, patience and respect. One thing that I can guarantee is, if for one reason or another I have no choice but to have to deal with him only, I will take my business elsewhere for any service as "attitude" is not in my vocabulary. I would though like to extend my gratefulness to Tyler, Dan, Madelaine and everyone else in you shop. They are great to deal with. I hope that this matter can be resolved as soon as possible as I will have more work that will require attention soon and not swept under the carpet as many other places do. p.s. I would have put a five on the rating but due to this person, I put it as a 3 and will only go back up to 5 when I am satisfied. Thank you Jacques xx. Amour S.A.S. PLUMBING INC. Ottawa More
by sasplumbing
Employees Worked With
Bill Morrison, Madeleine O'Neil, Daniel O'Neil, Mike Thomas, Tyler Parker
