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Smithtown Volkswagen - Service Center

St James, NY

4.4
1,102 Reviews
Call Service Center (631) 724-6600

1,102 Reviews of Smithtown Volkswagen - Service Center

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April 25, 2024

Fast easy and efficient service. Everyone is always so nice in the Smithtown location. Very happy More

by CHRISB101982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our service fast, easy, and efficient at our location. Providing exceptional service and ensuring a pleasant experience for our customers is always our top priority. We appreciate your kind words and look forward to serving you again in the future.

Helpful
April 24, 2024

The service at the dealership is excellent. I was greeted immediately for my appointment and led to the waiting lounge. Nick was very amicable and I received a text message to contact him if More

by khnemu1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us. We're thrilled to hear that you received excellent service at our dealership and that Nick provided you with a warm welcome and attentive assistance. Ensuring our customers feel comfortable and well-cared for is our priority, and we're delighted that you had a pleasant experience. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

Helpful
April 24, 2024

My service experience was excellent as always. I appreciate I was communication skills and follow through. More

by cpetillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive feedback about your service experience. We're pleased to hear that you found our communication skills and follow-through to be excellent. Providing top-notch service is our priority, and we appreciate the opportunity to assist you. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

Helpful
April 24, 2024

The service employees took me in right away even thought I didn't have an appointment. They were polite and helpful More

by JSPATARO28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us. We're glad to hear that our service employees were able to accommodate you promptly, even without an appointment. Providing polite and helpful service is our priority, and we're pleased that we could assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Helpful
April 21, 2024

Noah was very communicative during the whole appointment. The explanations all sent by text made it easy to understand. More

by Sheehanwilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Smithtown Volkswagen responded

We sincerely appreciate your feedback regarding your recent appointment with Noah. It's fantastic to hear that Noah's communication throughout the appointment was exemplary and that the explanations provided via text were clear and easy to understand. Ensuring transparent and effective communication is one of our top priorities, and we're delighted that Noah was able to meet your expectations in this regard. If you have any further questions or require assistance in the future, please feel free to reach out. We're here to help.

Helpful
April 19, 2024

This has been the best dealership experience i have ever received!! Noah was awesome! Every employee here were extremely attentive to my needs and were so helpful. I highly recommend them .In fact I did ,my More

by docstudawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : young man in the parking lot with blue frame glasses i forgot his name.
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Apr 22, 2024 -

Smithtown Volkswagen responded

We are truly honored by your kind words and thrilled to have provided you with the best dealership experience. Noah and our entire team are dedicated to ensuring that every customer receives exceptional service, and we're delighted that you found Noah to be awesome and our team to be extremely attentive and helpful. Your recommendation means the world to us, and we're grateful that you've entrusted us with your daughter's service needs as well. Thank you for recognizing our efforts, and please don't hesitate to reach out if there's anything else we can assist you with in the future.

Helpful
April 17, 2024

Excellent customer service. Noah and Nick were extremely attentive to my needs and were very helpful. More

by ajm3174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share about your experience! We are happy to hear that Noah and Nick were able to assist you.

Helpful
April 16, 2024

Another fast visit. Thanks to all staff and management. You will have all my future business! More

by Ex bronco owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhon Jaramillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Smithtown Volkswagen responded

That's fantastic to hear! We're thrilled that you had such a positive experience with us. Our team is committed to providing efficient service and ensuring every visit is smooth and satisfying. We can't wait to welcome you back for your future needs! If you have any questions or need assistance in the meantime, feel free to reach out.

Helpful
April 15, 2024

Quick, friendly, complete service. Nice waiting room with coffee bar. No surprises, competitive prices. Thanks. More

by VARSCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhon Jaramillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Smithtown Volkswagen responded

We're delighted to hear about your positive experience with us. Providing quick, friendly, and comprehensive service is our priority, and we're glad we could meet your expectations. It's great to know that you enjoyed our waiting room amenities and found our prices competitive. Thank you for choosing us, and we appreciate your feedback. If you have any further needs or questions, don't hesitate to reach out.

Helpful
April 14, 2024

Dealer contacted Me about recall and scheduled service for a convenient time - got first appointment of the day - all done in around an hour - recall for ECM program and replace boot around gear shift. Gr More

by DAVIDJOHNFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 15, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your recent experience with us. We're pleased to hear that our team efficiently handled your recall service and provided you with a convenient appointment time. It's fantastic to know that you found our service to be quick and satisfactory. We appreciate your positive feedback on our complementary amenities and will certainly consider your suggestion regarding expanding our showroom inventory. As for the ID Buzz, we'll certainly keep you updated on its availability. Thank you again for choosing us, and we look forward to serving you in the future.

Helpful
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