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Smithtown Volkswagen

St James, NY

Overview
Employees
Reviews
Vehicles
4.5
1,890 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today. At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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530 Jericho Turnpike

St James, NY

11780

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Showing 1,890 reviews

May 24, 2024

service was done in a timely fashion with no issues new exactly what was going on 👍 More

by EMERSON40.JE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Smithtown Volkswagen responded

We greatly appreciate your positive feedback regarding the timely completion of your service. Ensuring a smooth and transparent process is a top priority for us, and we are pleased to hear that you were kept well informed every step of the way. Should you need any further assistance or have any questions in the future, please feel free to reach out.

Helpful
May 24, 2024

Work was completed quickly and the service center communicated with me throughout. Amazing job! Thank you! More

by KPADAMS0190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024

Great experience! !! So good!! Knowledgeable techs and i was out early! Definitely would trust my VW here More

by andrewccolvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024

There was a warning light that came on that happened to be covered under warranty. Everything was handled perfectly and with great professionalism. Thank you so much.! More

by tjcc713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 23, 2024

Noah was amazing and very attentive. He was caring and compassionate. Excellent customer service. Kept me updated. More

by flufntr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your experience! We're thrilled to hear that Noah provided such attentive, caring, and compassionate service. It's wonderful to know that he kept you updated and delivered excellent customer service. Your feedback is greatly appreciated, and we look forward to serving you again.

Helpful
May 23, 2024

Great service. Fast polite and transparent. Definitely a great first experience. See you next service More

by bhardy623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Smithtown Volkswagen responded

Thank you for your positive feedback! We're pleased to hear that you had a great first experience with us and found our service to be fast, polite, and transparent. We look forward to seeing you at your next service appointment.

Helpful
May 23, 2024

Very helpful and got my services done quickly. All are a very nice staff and I thank them More

by mvitale503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your experience with us. We are delighted to hear that our team was able to assist you efficiently and that you found our staff to be pleasant. Your kind words are greatly appreciated, and we are grateful for the opportunity to serve you. Should you have any further questions or require assistance in the future, please don't hesitate to reach out!

Helpful
May 22, 2024

Excellent service by Nick. Takes time to explain things thoroughly and always pleasant to deal with. More

by Najwa.naderi14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Smithtown Volkswagen responded

Thank you for your wonderful feedback! We're delighted to hear that Nick provided excellent service and took the time to explain everything thoroughly. It's great to know that he has made your experience pleasant. We appreciate your kind words and look forward to assisting you again in the future.

Helpful
May 19, 2024

Noah was very helpful, professional, and accommodating. He exceeded my expectations. Looking forward to working with him More

by matthew.b.sobel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Smithtown Volkswagen responded

We're delighted to hear that Noah provided you with exceptional service! It's our priority to ensure that each customer's experience exceeds expectations, and we're thrilled that Noah's professionalism and helpfulness stood out to you. We'll be sure to pass along your kind words to him. Thank you for sharing your positive feedback, and we look forward to continuing to provide you with outstanding service in the future!

Helpful
May 18, 2024

From sales with Bart Mandaro and the management team to the Service Dept. With Noah. Bart made my experience go seamlessly. We were able to get me into a 2024 Jetta SE lease deal that I was happy with. More

by Hunchback65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bart Mandaro
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May 20, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear about your positive experiences with both our sales and service teams! Bart Mandaro and our management staff strive to ensure a seamless car-buying journey, and we're delighted that Bart could assist you in securing a lease deal on your 2024 Jetta SE. We appreciate your loyalty to Volkswagen and Smithtown VW. Additionally, we're pleased to hear that Noah and our Service Department provided you with courteous and friendly service, keeping you informed throughout the process. Thank you for recommending us, and we look forward to assisting you in the future!

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