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Smithtown Volkswagen
St James, NY
1,903 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,903 reviews
June 02, 2024
Used car manager is horrible, old cranky rude guy. Sold me a van that needed a complete set of new brakes and rotors. The finance guy was really nice otherwise horrible dealership stay away. Sold me a van that needed a complete set of new brakes and rotors. The finance guy was really nice otherwise horrible dealership stay away. More
by jvpowerwash15
Verified CustomerEmployees Worked With
David
Helpful June 01, 2024
Salesman Jacob provided me with top notch service, every of the way, from when I first walked in the door to when I drove away in my new car. Business manager Mike also provided me with great service. This of the way, from when I first walked in the door to when I drove away in my new car. Business manager Mike also provided me with great service. This dealership provides professional and pleasant service. More
by dave
Employees Worked With
Jacob, Mike Both 5 star
June 01, 2024
I called and made my appointment for my 10,000 mile service less than a week in advance and the young lady who made the appointment was very professional, very courteous and able to accommodate me in a service less than a week in advance and the young lady who made the appointment was very professional, very courteous and able to accommodate me in a expedient manner without any of the hold times I have experienced with other car brand dealerships. I attended my appointment early and was warmly greeted at the door in a courteous manner by a shop worker or mechanic who held the door for me. I then promptly met with the service advisor Noah and while he provided me with additional services that VW offered and the benefits of adding the additional services. was insightful in the services he offered, but did not push up-sell my service to the point where Felt uncomfortable. I explained to him that I had surgery the day before, was under the weather and was not in any position to spend any extra or money due the costs associated with my surgery and recent missed work. Noah was extremely empathetic and compassionate and when I informed him of the pain I was in, he made every effort to expedite my engagement and get my car in as soon as possible. At this point I went home and was called less than two hours later and informed my car was done. I rested ane returned later in the day and was kindly greeted by Noah, who got me in and out in less than five minutes. PERFECT service on a day where I really needed things to go right. As soon as I recovery I will return for my much needed tire rotation, wiper change and rim repair. Why? because Noah treated my in a person centered manner, not just a potential upsell candidate. Great experience from my call to make the appointment to picking my car up! The only VW service center I will use going forward. TBH, from the sales person to the service center the while place gets five stars. THANK YOU! More
by GIANNIJOEDEV
June 01, 2024
VW of Smithtown is always a pleasure to deal with. All service performed satisfactorily in a timely manner. Highly recommended! All service performed satisfactorily in a timely manner. Highly recommended! More
by debo7937
Employees Worked With
May 31, 2024
Promt and professional, took care of my visit in a timely manner. Manager Scott was pleasant to deal with taking care of future issues moving forward! manner. Manager Scott was pleasant to deal with taking care of future issues moving forward! More
by miley2783
Employees Worked With
Don’t no her name
May 31, 2024
The salesman was very knowledgeable and very helpful. Everything was done professionally and very quickly. Everything was done professionally and very quickly. More
by nani123
May 28, 2024
Thank you so much for the easy, pleasant, and great experience at VW. They made a great deal with me, matched my trade in value comparatively close to other dealers, and I feel I walked out with an abo experience at VW. They made a great deal with me, matched my trade in value comparatively close to other dealers, and I feel I walked out with an above average offer for today's market on a vehicle. Time will tell, but I had a great experience for purchasing my first new car. More
by santinoscibelli
Employees Worked With
None listed -
May 28, 2024
The staff there are extremely helpful and knowledgeable. Especially Bart Mandaro and Mike DiMaria. Both were very courteous and professional. I highly recommend this dealership! Thanks Smithtown VW! Especially Bart Mandaro and Mike DiMaria. Both were very courteous and professional. I highly recommend this dealership! Thanks Smithtown VW! More
by ANDREWRELLA
May 28, 2024
Exemplary customer service. Noah followed through and made sure all my requests and concerns were taken care of to the fullest. Just what you would want and expect from a high q Noah followed through and made sure all my requests and concerns were taken care of to the fullest. Just what you would want and expect from a high quality service department. More
by RICKGARC1959
Employees Worked With
