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Smithtown Volkswagen

St James, NY

Overview
Employees
Reviews
Vehicles
4.5
1,881 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today. At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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530 Jericho Turnpike

St James, NY

11780

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Showing 1,881 reviews

May 18, 2024

From sales with Bart Mandaro and the management team to the Service Dept. With Noah. Bart made my experience go seamlessly. We were able to get me into a 2024 Jetta SE lease deal that I was happy with. More

by Hunchback65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bart Mandaro
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Helpful
May 18, 2024

The car took 45+ days to be fixed, it was a recall and when I got it back, the tire repair kit was missing, the car was filthy, and since then I’ve gotten calls from Smithtown VW to bring it again for the More

by OSTENDORFF.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jhon Jaramillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinay has been awesome and Jhon Jaramillo has been the best to work with over the years.
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May 17, 2024

Very good service and prompt follow-up. Very friendly and professional. Would recommend based on experience. More

by MARIAGRELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our service prompt and our team friendly and professional. Recommendations based on firsthand experiences like yours are invaluable to us, and we truly appreciate your endorsement. Should you or anyone you know need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Helpful
May 17, 2024

Dropped off my car for service on the AC. The dealership provided me with a ride home. The car was finished on time. Thank you More

by RF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 15, 2024

Fantastic employees. . excellent attention .. amazing help to get the vehicle I wanted as soon as I wanted. Made the process so clear and easy! More

by debster25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
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May 16, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our employees provided you with fantastic service, excellent attention, and amazing assistance in acquiring the vehicle you desired in a timely manner. It's our goal to make the car-buying process clear and easy for our customers, and we're delighted that we achieved this for you. Your satisfaction is our priority, and we appreciate your kind feedback. Should you have any further automotive needs, please don't hesitate to reach out. We look forward to serving you again in the future.

Helpful
May 12, 2024

unfortunately, our return to the serve department was due to a technicians error in securing the negative battery terminal. More

by APMARIANI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Smithtown Volkswagen responded

Thank you for bringing this matter to our attention. We understand that your return to the service department was prompted by a technician's error in securing the negative battery terminal. We take incidents like this seriously and will address it internally to prevent future occurrences. Your feedback is valuable to us as we continually strive to improve our service standards. If you have any further concerns, please don't hesitate to reach out to us.

Helpful
May 10, 2024

Noah is simply the best. He is knowledgeable, helpful and cares about customers. Noah is always willing to help and explains everything so thoroughly. He is a stellar employe More

by JESSICAKERN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive feedback about Noah! We're thrilled to hear about your exceptional experience with him. Noah's dedication to providing knowledgeable, helpful, and caring service to our customers is truly commendable. We're grateful to have him as part of our team, and we'll be sure to pass along your kind words. Thank you for choosing us, and we look forward to serving you again in the future!

Helpful
May 10, 2024

The service Dept. Always courteous and helpful. From the moment I hand off my keys and greeted cheerfully. To the front desk in service. Noah especially, goes that ext More

by Hunchback65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your positive experience with our service department. We're delighted to hear that our team, especially Noah, provided you with courteous and helpful service. It's our priority to ensure a seamless and pleasant experience from the moment you hand off your keys until you leave our facility. We appreciate your kind words and your continued trust in our services. We look forward to serving you again in the future!

Helpful
May 06, 2024

Very impressed with Noah Reed having the things I needed serviced was fixed without a run around. The service performed replacing a crank shaft seal so far so good, time will tell. Very satisfied with t More

by wackywave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear that you had such a positive experience with Noah Reed! It's wonderful to know that he efficiently addressed your service needs without any hassle. We understand the importance of quality service, and we're glad to hear that the replacement of the crankshaft seal was performed satisfactorily. Your satisfaction is our priority, and we appreciate your kind words of gratitude toward Noah. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing us for your service needs!

Helpful
May 05, 2024

Noah is very polite. Listens to customers concerns. Top notch customer service. Attention to detail. More

by Celeste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Smithtown Volkswagen responded

We're delighted to hear about your positive experience with Noah! Providing top-notch customer service is our priority, and we're pleased that Noah's polite demeanor and attentive approach resonated with you. Your feedback regarding his attention to detail and willingness to listen to customers' concerns is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

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