Sherwood Park Hyundai

So I went there for my flat tire issue. They fixed it 2 years ago and did both completed the repair. I have to spend 3 hours today just because it was not done properly at the very first pl They fixed it 2 years ago and did both completed the repair. I have to spend 3 hours today just because it was not done properly at the very first place. Kept my car in for 3 hours and then they say they cant do anything coz tire are not on rims. I paid 1500 for my tire warranty for this kind of service??? Worst customer service. Never ever in my life i will go for hyundai again. They just talk to you sweetly when they want to sell but when it comes to providing customer service they are worst. I was sitting there in cold and fever for 3 hours so that i can get the mess clear that was created by them. More

Great service. Polite staff. They are always ready to take me when I arrive and go through what’s been done when I go to pick up the car Polite staff. They are always ready to take me when I arrive and go through what’s been done when I go to pick up the car More

I scheduled an oil change for 11 a. m., but didn’t receive my car back until 4 p.m.—a five-hour wait for a basic service. When I asked for an update three hours in, I was told they were m., but didn’t receive my car back until 4 p.m.—a five-hour wait for a basic service. When I asked for an update three hours in, I was told they were “just getting to it.” Communication was poor throughout, and getting a simple status update felt like pulling teeth. When I raised my concerns with the service manager, he was dismissive and responded with, “Well, we are here now,” showing little accountability or concern. Overall, the customer service experience was extremely disappointing. More

Don’t believe a word they tell you especially at Sherwood Hyundai make sure you have everything in writing they don’t honour what’s promised and there manufacturer warranty is xxxx when they say only thing t Hyundai make sure you have everything in writing they don’t honour what’s promised and there manufacturer warranty is xxxx when they say only thing that isn’t covered is brakes bunch of snakes and smug xxxxxxxx I would never buy another one or recommend to anyone More

I originally came to Sherwood Park Hyundai for a simple oil change, which turned into a five-hour ordeal despite being scheduled for 11 a.m. I didn’t receive my car until 4 p.m., and had to repeatedly ask oil change, which turned into a five-hour ordeal despite being scheduled for 11 a.m. I didn’t receive my car until 4 p.m., and had to repeatedly ask for updates. When I finally brought it up to the service manager in person, his attitude was dismissive and unapologetic. He told me, “Well, we are here now,” showing no real accountability or concern. After sharing my honest experience in a review, the same service manager emailed me saying the dealership would rescind a previously offered free detail and oil change if I didn’t take the review down. I found this incredibly inappropriate—it felt like an attempt to silence me for speaking honestly. When I expressed how uncomfortable this made me, he doubled down, saying he saw “no benefit” in providing services to an “unhappy customer.” While I was told I could still use the oil changes I prepaid for at the time of purchase, I now feel bullied and completely uncomfortable returning to the dealership. I should not have to choose between my voice and my money. This experience has made it clear that honest feedback is not welcomed here—only silence in exchange for service. That’s not how customer service should work. More

went there twice for two different things and had very good service. Purchased a car …everything was done quickly and efficiently with friendly staff. Second time went in for a tire change over oil, chang good service. Purchased a car …everything was done quickly and efficiently with friendly staff. Second time went in for a tire change over oil, change, and assessment of any other issues which was promptly done. The staff in the shop were very friendly very kind and explained anything I needed to have done clearly. More

This branch has the best service I’ve ever experienced. Seamus Welling delivers what he says every single time and I find him to be extremely fair! Seamus Welling delivers what he says every single time and I find him to be extremely fair! More

I had to come in for a recall on my 2013 Hyundai Santa Fe. My car was taken care of quickly sooner than expected. I was given a loaner vehicle to use as I had also added other items onto the list while my Fe. My car was taken care of quickly sooner than expected. I was given a loaner vehicle to use as I had also added other items onto the list while my vehicle was being serviced. Everything was explained to me upon pick up that my vehicle is now “golden”. More

Purchased a used vehicle from this Auto Canada dealership under 2 weeks ago, numerous times through the sales process there was discussions around the inspections done, leaks fixed, and an email from the de under 2 weeks ago, numerous times through the sales process there was discussions around the inspections done, leaks fixed, and an email from the dealer principal himself that they sell quality and reliable vehicles prior signing papers. Car sold lasted 3 days and a very minor amount of kms and the engine started to show signs over heating, leaks on the engine that were not fixed nor disclosed. Very disappointed that a national dealership such as Auto Canada won't stand behind their product they sold, especially after receiving an email from the dealer principal that they hold their reputation high for selling quality and reliable vehicles. We have purchased all our previous vehicles from comparable dealerships, if there was any issues the dealership stood behind their product. Use a high level of caution when purchasing from this dealership, don't make the same mistake I did and put trust in their reputation. More

Follow-up after the appointment was a nice touch. Seamus took a minute to see if we had questions and to see how the vehicle was doing Seamus took a minute to see if we had questions and to see how the vehicle was doing More