Sherwood Park Hyundai

DELIBERATE FRAUD & DOCUMENT FORGERY! They sold a broken car and blamed me. Documents prove everything! I arrived in Canada from Ukraine, having lost absolutely everything to the war. St They sold a broken car and blamed me. Documents prove everything! I arrived in Canada from Ukraine, having lost absolutely everything to the war. Starting over from scratch, I could never have imagined that an official Canadian dealership could be so shamelessly corrupt and deceitful. We purchased a 2019 BMW X5 (VIN: 5UXCR6C53KLK83989) from Sherwood Park Hyundai on November 29, 2025. Immediately after the purchase, severe problems arose: the engine was aggressively burning oil, and low oil warnings constantly illuminated. The dealership's fraud went far beyond just hiding a defect—they completely fabricated the mandatory inspection documents: • The Tesla Cover-up: Upon delivery, the finance manager initially attempted to pass off an inspection report for a completely different vehicle—a Tesla. When I called them out on this, the manager delayed the delivery process for over 20 minutes to hastily produce a report for my BMW. • Backdated Inspection: The Mechanical Fitness Assessment (MFA) they eventually handed me was signed off by technician Junghoon Lee, but the date on the inspection was actually after the physical purchase and backdated to force the sale through, fraudulently marking a dead engine as "Compliant." On December 23, 2025, I obtained official vehicle history records directly from a BMW dealer. To my absolute shock, I discovered that this vehicle had these exact fatal engine issues before I bought it. The records show Repair Order #432931 was closed on November 7, 2025 (weeks before my purchase), confirming severe carbon deposits in cylinder 1, communication with TSARA, and an official recommendation for a "complete replacement of long block" due to massive internal oil consumption. I personally presented this undeniable, black-and-white documentation to the manager of Sherwood Park Hyundai. Their response was a masterclass in corporate cynicism. They bluntly told me "it's your problem" and stated they saw absolutely no fault on their part. I acted in good faith and offered reasonable solutions: I proposed to return the vehicle, have them take it back and return my trade-in, or at least financially assist with the repair. They rejected every single offer. Instead, they had the audacity to brazenly claim they sold me a perfectly functioning car and that I caused all these engine problems myself—despite holding official manufacturer documents proving the vehicle was defective prior to the sale. The repair estimate is $33,771.76. The AMVIC investigation (Case 26-01-033) is closed only because the previous owner stopped responding to the investigator, but Peace Officer Lance Knight explicitly noted the dealership’s clear fault. Sherwood Park Hyundai was also previously fined $10,000 via an AMVIC Director's Windsor Order for systemic MFA and Consumer Protection Act violations. Currently, I am looking for a lawyer to take on this case and bring it to court. Dealerships like this must be held fully accountable and punished for their lies, scams, and document forgery! More

The service lady Lily was fantastic very friendly. Great customer service. Waiting area was comfortable. Will be going back Great customer service. Waiting area was comfortable. Will be going back More

Let’s face it, buying a new vehicle can be overwhelming, and it’s not something most people look forward to. However, my experience purchasing my new Santa Fe at Sherwood Park Hyundai was truly exceptional! and it’s not something most people look forward to. However, my experience purchasing my new Santa Fe at Sherwood Park Hyundai was truly exceptional! From start to finish, Matthew and the entire team went above and beyond to make the process as smooth and enjoyable as possible. Emily was fantastic in helping finalize the numbers with management, and Wade in finance made the final steps easy and stress-free. What really stood out to me was that everyone genuinely cared. It wasn’t just about selling a vehicle. The entire team took pride in what they do and made sure I felt comfortable and confident throughout the process. That level of customer service is becoming a rarity these days, but Sherwood Park Hyundai clearly makes the extra effort, and it shows! Thank you to Matthew, Emily, Wade, and the entire team for making what can often be a stressful experience such a positive one. I would absolutely recommend Sherwood Park Hyundai to anyone looking for a new vehicle! More

The lady in service was terrific. And the mechanic, James, who worked on my car was fantastic. Really great experience. And the mechanic, James, who worked on my car was fantastic. Really great experience. More

Professional from the opening of the service bay door to the information shared via email, text AND video clips all the way to pick up. Sherwood Park Hyundai is by far one of the best dealerships I have dea the information shared via email, text AND video clips all the way to pick up. Sherwood Park Hyundai is by far one of the best dealerships I have dealt with. More

Easy to schedule for service, even short staffed they were able to finish my oil change and inspection that morning. Great work and nice turnaround! were able to finish my oil change and inspection that morning. Great work and nice turnaround! More

Well received greetings from everyone Handling my purchase was efficient All people I dealt were very perfessional Thank you. purchase was efficient All people I dealt were very perfessional Thank you. More

Definitely my go to for dealerships. I have bought twice through this dealership and this most recent experience was outstanding. Being a female it can be intimidating to shop for a car I have bought twice through this dealership and this most recent experience was outstanding. Being a female it can be intimidating to shop for a car but Ganhem, Wade and Luke made it easy. They were very transparent and that is hard to find in salesmen. Five star service. More

Very pleased with our sales person Ghanem, sincere, personable and not pushy like others we’ve dealt with! Overall a smooth purchase and helpful staff. personable and not pushy like others we’ve dealt with! Overall a smooth purchase and helpful staff. More

Excellent service provided by the service department . My car needed a transmission replacement and annie helped me through entire process and it went smoothly. I would highly recommend this dealership fo My car needed a transmission replacement and annie helped me through entire process and it went smoothly. I would highly recommend this dealership for your future services . I came all the way from Yukon Territory and keeping that in mind they went above and beyond to help me out. More