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Sherwood Buick GMC - Service Centre

Sherwood Park, AB

4.6
153 Reviews

153 Reviews of Sherwood Buick GMC - Service Centre

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May 11, 2017

Paint recalls Not impressed after being repaired 4 times still peeling/rusting! Ongoing for a year, warranty over now they won't supply rental. Poor customer servic More

by Unhappy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Donnelly
March 31, 2017

Rebecca Venables - Amazing! Rebecca has been my service advisor at Sherwood Buick GMC for as long as I’ve had my 2005 Chevy Malibu. She consistently demonstrates professionalism, More

by Dmacinni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Venables
January 05, 2017

Disappointment - will NEVER go again. I have been taking my vehicle (GMC Sierra) here for oil changes for a while now as the quick lube personnel are absolutely amazing! I was having More

by Unhappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service shop foreman, Rebecca Venables, Leo Langlois
December 19, 2016

Squealing and grinding from rear brakes. I had all the brakes replaced on my 2009 Pontiac Vibe about two weeks earlier at Sherwood GMC and was surprised that needed to be done considering tha More

by VIBE GUY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Roy
June 24, 2016

Great Service Experience We took our truck in for a couple of recalls and a couple of other issues. Making an appointment was so easy and Kathy took care of booking everything More

by Judi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy, Derek Donnelly, Shawna Schinnel
June 01, 2016

awesome team this is bar none the best service team in Edmonton area, front service staff are the friendliest out there and my gm products will never go anywhere e More

by fortsfavoritelawnguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Wiebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Sroka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Hurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Donnelly, Garry Husak, Shawna Schinnel, Jason Roy, Rebecca Venables, Tim Paradis, Garry Pollock, Vanita Phoenix, Gord Guenette, Leo Langlois, Darren Ulan, Bruno Busse
January 10, 2016

Rebecca Vendables Our consultant/advisor was Rebecca. She was very professional, efficient and pleasant to deal with. She was prompt in providing information and was ve More

by yani@strathconacounty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Venables
December 07, 2015

Extremely Overpriced and Horrible Customer Service Same part at Sherwood Park Chevrolet Dealership was $115.00 less. Jason in the Service Department offered the worst customer service I have ever expe More

by Tracy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Roy
Dec 07, 2015 -

Sherwood Buick GMC responded

Tracy, Thank you for taking to the time to fill out a review. I'm sorry to here you had such poor experience at our dealership, I would love to talk more about it and find out more of the details, please contact me to discuss further. 780 467-1111 Derek Donnelly General Service Manager

Dec 18, 2015 -

Sherwood Buick GMC responded

Tracy, thank you for getting back to me and giving me the opportunity to make things right and Thank you for your business. Derek Donnelly

December 04, 2015

FRAUD & LIES? Took my 2005 GMC truck in on Thursday, December 03,2015 to have my HVAC blower looked into. I was told the blower motor connector was melted out and t More

by LINZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Very Incompetent "Technician"
Dec 07, 2015 -

Sherwood Buick GMC responded

Linz, I look forward to seeing you on the 8th, overheated and melted electrical parts can be a serious safety concern. Thank you and see you on Tuesday. Derek Donnelly General Service Manager

Dec 18, 2015 -

Sherwood Buick GMC responded

Linz, sorry I didn't get to meet with you on the 8th, but I'm glad you were all looked after my staff. Thank you for the opportunity to make it right. Derek Donnelly

November 22, 2015

Oil Change I was needing an Oil change . The Service Adviser, Catriona was exceptionally responsive to Customer satisfaction, very helpful.Excellent Worker. very More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Catriona Keddie