Sherwood Buick GMC - Service Centre
Sherwood Park, AB
153 Reviews of Sherwood Buick GMC - Service Centre
Paint recalls Not impressed after being repaired 4 times still peeling/rusting! Ongoing for a year, warranty over now they won't supply rental. Poor customer servic Not impressed after being repaired 4 times still peeling/rusting! Ongoing for a year, warranty over now they won't supply rental. Poor customer service! More
Rebecca Venables - Amazing! Rebecca has been my service advisor at Sherwood Buick GMC for as long as I’ve had my 2005 Chevy Malibu. She consistently demonstrates professionalism, Rebecca has been my service advisor at Sherwood Buick GMC for as long as I’ve had my 2005 Chevy Malibu. She consistently demonstrates professionalism, she is very knowledgeable, and she effectively communicates with customers. She always follows through and finds the answers to any questions I may have and I trust her advice. I always recommend Rebecca to friends and family! More
Disappointment - will NEVER go again. I have been taking my vehicle (GMC Sierra) here for oil changes for a while now as the quick lube personnel are absolutely amazing! I was having I have been taking my vehicle (GMC Sierra) here for oil changes for a while now as the quick lube personnel are absolutely amazing! I was having some issues with my transmission and thought I would take my truck here to the service centre to check it out (still with a decent amount of power train warranty left). First trip they could not replicate the issue - I realize this is sometimes the case. The transmission was still acting up so I took it in a second time; this time I road tested with one of the employees (will keep nameless). We were able to replicate the issue and he acknowledged there was a problem. It went in to be checked out and there were some items that required replacing (not covered under warranty); but t as I was told this will fix the problem I went ahead with the repairs. The tranmission was not working as it should even though I was assured it was based on a road test conducted by the service folks. I then took it back for a third time - keep in mind all trips during work hours that I had to take off - there were some sensors or modules that were going to be replaced (which were covered under warranty) which was definitely going to fix the problem. The repairs were performed and the issue was still not fixed. I road tested the truck again with a service employee (he drove this time); we still felt the issue but I was told that it shifts like this because there are 130,000kms on the truck. That's what they do when they have this type of mileage - the warranty is for 160,000 or 5 years which neither were up. First off, not a great way to promote your product pretty much saying that they wear out after this amount of mileage (this is also not a heavy duty work truck hauling a lot of weight, driving on horrible roads; this is a highway and city driven truck). The service employee was quite rude and demeaning. I don't mind blunt and to the point but when you talk to people like they are stupid or don't know anything, it also doesn't make the customer feel good or really want to go back. As the issue was. It fixed and I refused to take it here for a 4th time, I took it to another GMC dealership to look at it. I explained the issue and what had been conducted in the past from Sherwood Buick GMC so they could have a better understanding of what was goIng on. I went for a drive with the shop foreman and he could feel what was going on. We went back to the dealership and he explains what they would do and if it worked it would cost me no more than 1.5 hours of labour. If that didn't work after they tested it they would have to do some further testing/investigation which may or may not be covered. They said they would let me know before going any further and get my approval. All of this was done while I was away on vacation and they still kept in contact with me diligently. They went in and fixed the issue, I had my truck ready when I came back. Everything was covered. All the time and money spent goIng to Sherwood Park may have been avoided if I went to the other dealership first. With the second or third trip to Sherwood Buick GMC, my check engineer light was on. I have a code reader and I check it out. My oils pressure sensor was the issue. I took it in for them to look at (and mentioned again the transmission). They fixed/replaced the sensor and all was good (approx. $600-700). This light came on again about 11 months later so against my better judgement I took it back to the dealership (I figured the work was done there and had a 1yr. parts and labour warranty so that was my best option). After a number of class back and forth and with some apparent testing required I paid approximately $650 for this to be done and for them to clean the sensor. they said testing was required which I had to approve so they could apparently find the problem (which I knew from the code and they said the same code cam up when they checked too). The cleaning could have been done which was $88 and the problem would have been rectified. With what I paid I could have had the full thing done again like was done a year ago. Whenever I take my truck here for service or any issue, I get the run around and have to waste more time and money to get the issue NOT resolved or pay way more than needed. Again the quick lube here and the people working on it are amazing. Also, the service advisors I have dealt with there are quite friendly and have good communication - they are the messenger and I don't put any blame on them. After all of this; the constant runaround, dealing with a disrespectful service employee (again nameless) and having an amazing experience at the other dealership, I will NEVER take my vehicle here for any servicing, I will NEVER purchase a vehicle here and if asked where they should go for a new/used vehicle or for any service work this would not be my first choice. More
Squealing and grinding from rear brakes. I had all the brakes replaced on my 2009 Pontiac Vibe about two weeks earlier at Sherwood GMC and was surprised that needed to be done considering tha I had all the brakes replaced on my 2009 Pontiac Vibe about two weeks earlier at Sherwood GMC and was surprised that needed to be done considering that I have yet to replace brakes before 200,000 kms. On the day in question I started to hear squealing and grinding from the rear wheels and hoped it was a rock but was concerned that possibly my brake job was the issue. It was late on a Friday when I pulled in to Sherwood GMC, explained the issue to Jason and he asked me to pull into the service center. The squealing was really something inside the bay - Jason indicated that he could not get me in since the day was nearly done but he put the car in neutral and rocked it back and forth until we determined it was the left rear wheel causing the issue. He got a screwdriver, laid on the floor and by working the backing plate he was able to remove a small stone about 1/2 the size of a pea and with many smooth sides - the noise was gone and issue resolved! Thanks to his ingenuity and resourcefulness I was on my way - thank you! More
Great Service Experience We took our truck in for a couple of recalls and a couple of other issues. Making an appointment was so easy and Kathy took care of booking everything We took our truck in for a couple of recalls and a couple of other issues. Making an appointment was so easy and Kathy took care of booking everything that was needed.She even arranged a rental for us for the day since we are from out of town. The truck was done in a timely manner and everyone was great to deal with. They even washed it for us! After dealing with subpar service at other dealerships, this was a pleasant surprise! More
awesome team this is bar none the best service team in Edmonton area, front service staff are the friendliest out there and my gm products will never go anywhere e this is bar none the best service team in Edmonton area, front service staff are the friendliest out there and my gm products will never go anywhere else! More
Rebecca Vendables Our consultant/advisor was Rebecca. She was very professional, efficient and pleasant to deal with. She was prompt in providing information and was ve Our consultant/advisor was Rebecca. She was very professional, efficient and pleasant to deal with. She was prompt in providing information and was very knowledgeable about our concerns. She was great, Lloyd and Giselle oh, and picking up a clean vehicle was awesome! Nice touch! More
Extremely Overpriced and Horrible Customer Service Same part at Sherwood Park Chevrolet Dealership was $115.00 less. Jason in the Service Department offered the worst customer service I have ever expe Same part at Sherwood Park Chevrolet Dealership was $115.00 less. Jason in the Service Department offered the worst customer service I have ever experienced. I had changed the throttle body on my GMC Yukon Denali. Had to take it to service department the next day to have a computer re-learn done on it. They charged me for $178.00 for this procedure. I guess because we changed the part ourselves, they figure they need to get our money however else they can. Extremely disgusted with this dealership. I feel I was completely taken advantage of. Will never take my vehicle to this dealership again, and I Certainly will not be buying my next vehicle from here. More
FRAUD & LIES? Took my 2005 GMC truck in on Thursday, December 03,2015 to have my HVAC blower looked into. I was told the blower motor connector was melted out and t Took my 2005 GMC truck in on Thursday, December 03,2015 to have my HVAC blower looked into. I was told the blower motor connector was melted out and the blower was seized. I was quoted $611.00 to repair with new pigtail and blower motor. I made a call and determined I could get these parts for less than $100 so I informed them they would not be making the repairs. I was charged $106.17 for the diagnosis. Their diagnosis didn't seem to make sense so while waiting for my parts I returned home and evaluated the situation. I inspected all plugs, took voltage readings of power supply to and from the controller/resistor and motor connection and bench tested the blower. ALL readings and tests were GOOD. Re-installed and connected all ORIGINAL parts and everything works fine. I have been too busy to return to the Dealer but will head there on Tuesday, December 08,2015 for the following; 1. To ask for my money back because the diagnosis they charged me for was wrong. 2. To ask why they attempted to get $611 from me for unnecessary repairs Their answers will determine what further action I will proceed with against this dealership. Note: proper testing, diagnosis and re-install took less than 20 minutes. Dealer charged 55 minutes for incomplete/improper diagnosis. More
Oil Change I was needing an Oil change . The Service Adviser, Catriona was exceptionally responsive to Customer satisfaction, very helpful.Excellent Worker. very I was needing an Oil change . The Service Adviser, Catriona was exceptionally responsive to Customer satisfaction, very helpful.Excellent Worker. very Professional and Extremely well spoken and very Nice. Thank You . Doug More