Sherwood Buick GMC

When I bought my Buick encore I had been told I would have free oil changes. I was impressed with this feature.On my 3rd oil change I was told I had to pay for it by the service worker.I was very disappo have free oil changes. I was impressed with this feature.On my 3rd oil change I was told I had to pay for it by the service worker.I was very disappointed and felt I had been not told the full truth when I bought my new car. Today I went to get an oil change. I was told I had the VIP oil change and I did not have to pay. I was very impressed with the service workers that worked today. They sent me to get a refund for the oil change I had previously paid for.i got my money back. I made sure to say that I was very happy with the service workers that caught this. The lady that gave me the refund said they discontinued this service as the dealership was losing money on this feature and they no longer sold the vip oil changes. I went and looked at my bill of sale. I paid $1475.00 to get this service. I was very happy to get this cleared up. In actuality I have paid in advance for these oil changes and have a long way to go to break even.Thank you for the good work from your service workers. I apologize if I have not described the job description properly. More

Had a terrible experience at this place. Terrible financing lady and even worse salesman. They really jerked me around from the start. Then after a month of having my new truck, I had to c Terrible financing lady and even worse salesman. They really jerked me around from the start. Then after a month of having my new truck, I had to contact them to get my deposit refunded. A month!! And I had to contact them for it! They obviously had no intentions of returning that $1000. Super shady establishment. Run far away from this place folks More

My daughter bought her first newer car from Justin, who provided exceptional service both during and after her purchase making sure she got elwhat she was hoping for as a payment and a vehicle. When the ti provided exceptional service both during and after her purchase making sure she got elwhat she was hoping for as a payment and a vehicle. When the time comes for another car, we will definetly go see him again. More

Hey everyone, I had an absolutely fantastic experience buying a truck from Sherwood Buick GMC! The sales manager Mazin, was incredibly helpful and professional from start to finish. He made the entire pro buying a truck from Sherwood Buick GMC! The sales manager Mazin, was incredibly helpful and professional from start to finish. He made the entire process smooth and enjoyable, and I would highly recommend him to anyone looking for a new vehicle. I was really impressed with their inventory. We found the perfect truck for me, and the purchase process was seamless. There was no waiting around, and everything was handled efficiently. I've bought many cars over the years, and this was by far the best experience I've ever had. I definitely recommend Sherwood Buick GMC and especially Mazin! More

Bought a new truck, went to pick it up to be told once I got there that it had faulty AC parts and they were on back order with no ETA. I was told I could have a loaner vehicle which I declined and insisted got there that it had faulty AC parts and they were on back order with no ETA. I was told I could have a loaner vehicle which I declined and insisted on a truck that was ready to go now, which is what I bought. I was told there were a few twin vehicles we could swap for, or perhaps switch parts on a different vehicle and the sales manager would contact me first thing the next morning. Was finally told the next evening after a few texts that no the parts can’t be swapped and now suddenly they do not have any twin trucks we can swap. After continuing to insist on a replacement truck they tell me they will arrange one from another dealer. Another day goes by with no update. Finally told after texting again that a replacement truck was coming, but no details on the truck itself, just told that they are the same. Eventually get fed up and call to speak to someone else, get the General Sales Manager. Finally get them to send me the info on the second truck. Quick look at the photos and see they are not exactly the same, second truck is missing multi pro tail gate. Either didn’t care enough to notice or hoped I wouldn’t. Eventually agree to issue me a chq to cover the extra cost of tail gate. Go to pick up replacement truck about a week later, both side mirrors are scratched and there is a dent near the rear window. They are going to repair but more additional hassle, a brand new truck for that price should not need repairs. Also the undercoating was extremely wet, splashed up onto the truck during the short drive home and dripped all over the driveway. Sales team have time to text you 12 times a day before the sale is done and after that good luck. No sense of urgency or desire to make things right. Tried to reach out to the GM multiple times but he was in meetings or on vacation every time and didn’t respond to any emails. Do not recommend. More

Diego was super personable and helpful in assisting us with purchasing our vehicle. He was fair and was able to make a great deal happen. 5/5! with purchasing our vehicle. He was fair and was able to make a great deal happen. 5/5! More

Dishonest about pricing. Did not respect provincial all-in advertised pricing laws and lied about fees that cannot be legally added on top of the advertised price, such as PD Did not respect provincial all-in advertised pricing laws and lied about fees that cannot be legally added on top of the advertised price, such as PDI. I would expect a sales manager to be familiar with AMVIC regulations. More

They were great getting us in the door. Had all the right answers and treated us fairly. Unfortunately upon delivery that’s when things started falling apart. Had trouble meeting the delive Had all the right answers and treated us fairly. Unfortunately upon delivery that’s when things started falling apart. Had trouble meeting the delivery schedule. Couldn’t get us our copies of paperwork ( big amvic no no) couldn’t get us the 2nd set of keys as promised. Didn’t even get the truck home without check engine lights coming on. 5 months later still waiting on empty promises. I would stay away from this place. More

Shout out to Sherwood Customs ,All communications were done over the phone as to what I wanted my new AT4 to look like , When I picked up my truck it looked just as I had envisioned , everything they said done over the phone as to what I wanted my new AT4 to look like , When I picked up my truck it looked just as I had envisioned , everything they said they were going to do was done , and was done on time .So far my experience has been great dealing with Sherwood GMC and Sherwood customs…Let’s hope their service department will be the same ….to be continued….Also Thanks to Sherri Lynn in sales! More