Shaw GMC Chevrolet Buick

Going the Extra Mile! When a recent service on our '94 Buick turned out to be much higher in cost than planned, Dan turned the situation around by providing us with a free When a recent service on our '94 Buick turned out to be much higher in cost than planned, Dan turned the situation around by providing us with a free oil and filter service to be done at our convenience! More

I purchased a 2015 Silverado HD 3500 Diesel, I purchased a 2015 Silverado HD 3500 Diesel, and although I was initially pleased with the service provided by the salesman, I came to learn very qui I purchased a 2015 Silverado HD 3500 Diesel, and although I was initially pleased with the service provided by the salesman, I came to learn very quickly that this is not the kind of Dealer that I would ever want to visit again......After placing 4 phone calls over 2 days to their Service Dept to book my vehicle in for some service work, and not receiving the courtesy of a return call, and when eventually the service dept did return my call, I asked why the delay and was told "too busy"....In addition, I had placed 2 calls to the Salesman, over the same 2 days without the courtesy of a reply, only to find out later that he had gone on holiday for 2 weeks but, according to the General Manager Nathen who I did complain to, seemed to think that putting a message on his phone referring callers to either the switchboard receptionist, or to another salesman to offer help to customers seemed to be a good idea, so I assumed from that that this was the first time he had heard of this idea....DUH!! As a result, I will not be interested in setting foot back into this Dealership as it would appear that once the sale has been made, they think they can wash their hands of any backup service and/or support....SO BE IT....They have certainly lost my business, and will be very happy to make sure that anyone that I know who has any interest in dealing with them are aware of their methods....... More

I am so happy! Shaw was the third dealership I got in contact with, and I could have saved myself a lot of time if I had just called them first. Sean Spriggs was my Shaw was the third dealership I got in contact with, and I could have saved myself a lot of time if I had just called them first. Sean Spriggs was my salesman, and I think he was amazing. Sean always returned my calls promptly and kept me informed from start to finish. He managed to get me a trade-in offer almost $4,000 more than the other dealerships and I got an amazing truck that I love. there is no doubt in my mind that next time when I'm looking to trade up, I'm calling Sean, he has made a customer for life out of me. More

Great Experience Hi Guys From the first visit to the pick up of my new truck the experience was excellent!! Both Jan and Rick were a pleasure to deal with. Thanks for Hi Guys From the first visit to the pick up of my new truck the experience was excellent!! Both Jan and Rick were a pleasure to deal with. Thanks for making my buying experience an easy one. Thanks Sam Foucault More

want a ride you can afford Sean we love are 200 good job getting us in it Charles & you good stuff boys !! thanks guys very good excpirance great price L.S Sean we love are 200 good job getting us in it Charles & you good stuff boys !! thanks guys very good excpirance great price L.S More

excellent seamless purchase I recently purchased a 2015 GMC canyon, my sales rep was Eric James, from the first time we spoke until the delivery of the truck I found Eric to be v I recently purchased a 2015 GMC canyon, my sales rep was Eric James, from the first time we spoke until the delivery of the truck I found Eric to be very knowledgeable, courteous and attentive to my questions , Eric went to the sales manager and was back to me in a very short period of time with a price which I found was very fair for the product I purchased. The financial services manager Charles Enns was very well organized and had all the paper work in order and the whole transaction was seamless. Upon delivery Eric walked us through the complete dealership explaining all the departments and services available, he then went through the complete vehicle and explained all the features setting up the phone links and onstar. I would highly recommend Shaw GMC to anyone shopping for a new or used vehicle. Wayne Kish More

Looking for a vehicle made this experience awesome! We inquired about buying a vehicle at shaw gmc we spoke with Rick Materi. We have nothing but good things to say about Rick he was extremely helpful a We inquired about buying a vehicle at shaw gmc we spoke with Rick Materi. We have nothing but good things to say about Rick he was extremely helpful and was not at all pushy I would highly recommend Rick if you are looking for a vehicle thanks so much Rick ! More

Wish I Never Paid A Deposit. I recently purchased a used vehicle from Shaw GMC. I found the vehicle on 'autotrader.ca' and called the 1-800 number to inquire. After some further I recently purchased a used vehicle from Shaw GMC. I found the vehicle on 'autotrader.ca' and called the 1-800 number to inquire. After some further due diligence, I decide to offer on the vehicle. This all happened sight unseen, as I reside 1,000kms away from Calgary. Organizing financing etc took a couple days as expected. Where things started to go awry was shortly after I offered on the vehicle. On top of the salesman I dealt with, there was the sales manager of course, and not one, but two finance staff involved in this deal. I don't know why there were two, but there was a lot of miscommunication, and an end result in me looking like a fool because of a two-against-one scenario. - My interest rate confirmed on the phone during negotiations was 0.5% lower than what I found it to be once I arrived. That works out to hundreds of dollars a year difference. Could be thousands, I haven't done the math. - I was supposed to receive a credit card for fuel for to my trip to the dealership and back home. I never got that. - The warranty I chose during negotiations was not what was noted on the contract when I arrived, but instead, it was of course the more expensive option. - I was supposed to receive a touch up paint pen and never received this. - I was also supposed to get the key for the tool box that came in the truck sent to me, but I never received that. Therefore the toolbox is basically garbage. - The vehicle was a "Certified Pre Owned Vehicle". What this program included was never described to me. If I had known what this program included (exchange within 30 days or 2,500kms), I would have disposed of the vehicle already. Unfortunately, due to the distance back home and around, I have already surpassed the 2,500km cap, and did not learn of this until well beyond the cap. - I was told that the value of my trade in was to be negotiated, but I would receive "at least" XXX amount of dollars for it. When I got there, all documentation had been done as if I approved XXX dollars. The staff believed that I had confirmed this XXX dollars. I never did. I never would. Of course, they would not budge from XXX dollars since I was already there and had paid a deposit. Due to my work schedule, I was not able to arrive at the dealer until 5:45pm on a Thursday. I was there until well after 7:00, and the staff was clearly anxious to get out of there and go home. I certainly didn't feel like I was a priority, and due to a two-against one scenario as mentioned, I was made to look like a fool because I said aspects and details of the deal were different than they had stated. Regrettably, I actually got into an argument with the on duty used sales manager. With fairness to him, he was going off what his staff told him. Unfortunately, I had to cede to him, because as he pointed out, I had already paid my deposit. But, There I was again, looking like a fool because three staff have different opinions of what I said versus what I ACTUALLY said. All of these things left me with a regret that I ever paid a deposit. I bought the vehicle ONLY so I wouldn't loose the deposit. I've had the vehicle for 10 days and I'm already working with a local dealer to try and trade it for a comparable vehicle. I don't hate the vehicle, I just resent it every time I sit in it because of the experience I had with Shaw. I should have stuck with my gut and bought a vehicle locally. Never buy a vehicle sight unseen, especially from Shaw. Lesson learned. I would like to point out that the salesman I dealt with, James DeBoice, was a pleasure to deal with. He was honest and prompt with information. It should be noted that this review is not directed at James. UPDATE: Shaw GMC has reached out to offer to pay for the re-keying of the tool box that was included with the truck. Also, it has been confirmed that the paint pen has been sent in the mail. More

Great service from Sean Spriggs!! Sean Spriggs Sold me my new Sierra, and I couldn't have asked for a better experience there. He had answers for every question that I had, returned Sean Spriggs Sold me my new Sierra, and I couldn't have asked for a better experience there. He had answers for every question that I had, returned every call, and found the exact truck that I had spent months shopping for. I wouldn't only recommend Shaw as the place to by a truck but Sean Spriggs as the salesman to buy it from! More

Bought one and leased one We came in to look at a tahoe and ended up buying a truck too! Things went very smoothly and I feel like we were treated awesome. I think I found th We came in to look at a tahoe and ended up buying a truck too! Things went very smoothly and I feel like we were treated awesome. I think I found the place we will be coming back too. Our salesman was great and the finance manager was amazing. I really couldn't expect more. And I LOVE my new tahoe! More