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Scranton Cadillac GMC of Vernon
Vernon, CT
2,925 Reviews
It's all in the family at Scranton Cadillac GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton Cadillac GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular Cadillac and GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new Cadillac and GMC and used car models. It's also why we offer first-rate Cadillac and GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new Cadillac, GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,925 reviews
May 28, 2024
Rob, Thanks for great customer service, returning my calls promptly, and thank the service crew for taking of our Cadillac XT4. Linda & David calls promptly, and thank the service crew for taking of our Cadillac XT4. Linda & David More
by QueenLD
Employees Worked With
Helpful May 25, 2024
No follow through or attention paid. I brought my car in by a preset appointment on Tuesday evening for an early Wed. appointment and dropped it off. First call was the diagnosis mid W I brought my car in by a preset appointment on Tuesday evening for an early Wed. appointment and dropped it off. First call was the diagnosis mid Wed. $1350 ac repair. I asked if the warranty is covering it and Jonathan said he was not aware of the warranty ( which we discussed at drop off and they already had a copy of) . He submitted the claim and said it would take about a day for approval. Jonathan called with approval the next day and said they have the part and could start on it and it should hopefully be done Friday afternoon and he would call. I waited until 4 PM and called them. Service told me my car has been ready. When I asked why I wasn't called the woman said it was because my service writer wasn't in. I don't think I have to explain to you why this is an issue. They were closing at 5 and not open again until Tuesday. They did not have the invoice billed . I had them switch me over to sales and they took my CC and left my keys for me to pick up. Luckily I could pick it up before the long weekend. My wife has had Cadillacs for past 12 years and always used Scranton for Service. When I bought my new Suburban I decided to use them also. Not sure I made the right choice. More
by Stevegeryk
Verified CustomerEmployees Worked With
Jonathan
May 24, 2024
customer service, was a bad experience, and bad communication, can't keep small request. this is my 3-time working with this dealership and they will lie, I was told they order a part for my car, a communication, can't keep small request. this is my 3-time working with this dealership and they will lie, I was told they order a part for my car, and the it was on back order, 8 months pass by and I call to ask if it part was in and all I got, will call you back, and no one call back, I stop by to ask, at this time they had to look into it and no parts was ever order. More
by jesusb4
May 24, 2024
The manager took control of the situation and within 2 weeks had my seat cover replaced. No hassles. The young man that washed my car was wonderful and polite. I’m sorry I don’t remember his name. weeks had my seat cover replaced. No hassles. The young man that washed my car was wonderful and polite. I’m sorry I don’t remember his name. More
by dkp5169
Employees Worked With
May 20, 2024
I brought my truck in to have a headlight bulb replaced as it was discovered missing/not installed at all during repairs at Crown Buick GMC Saint Petersburg Florida… I told the service manager right up f as it was discovered missing/not installed at all during repairs at Crown Buick GMC Saint Petersburg Florida… I told the service manager right up front what I needed yet he still needed to charge me a diagnostic fee... total bill was $513 to replace a headlight bulb… Beyond ridiculous… I think it's called price gouging . More
by SSAMBRANN
Employees Worked With
John in Service 👎
May 19, 2024
Turbo was fixed and oil change done. Hopefully our new car won’t have any more issues!! Hopefully our new car won’t have any more issues!! More
by Carol
May 19, 2024
Mr Todd did not answer my calls, I think he needs to take care the customer more seriously. take care the customer more seriously. More
by ESLIE.VELEZ
May 18, 2024
I was having battery problems and Jeff got me in quickly for a new battery. He was very professional very nice to deal with. I have dealt with Scranton's for numerous years and have always had excellent ser for a new battery. He was very professional very nice to deal with. I have dealt with Scranton's for numerous years and have always had excellent service. More
by rakennedy52
May 18, 2024
As long a long time customer the service continues to be excellent; very professional; and the staff is very nice to deal with. excellent; very professional; and the staff is very nice to deal with. More
by rakennedy52
Employees Worked With
May 18, 2024
Thanks for a great job making my visit on time and fully completed. Appreciate your good service. Thanks. completed. Appreciate your good service. Thanks. More
by FHT138
Employees Worked With
