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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,235 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,235 reviews

April 26, 2024

Great customer service from Zack Nixon and he kept me informed of all the work that need it to be done on my truck. And everyone Wes super friendly when I arrived. More

by Moragajr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

Ron Romano is always the best to keep my vehicle in good shape thanks thanks 5* Ford of Lewisville Carlos Sique More

by Csrlosique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Carlos, Thank you so much for recognizing Ron and the Five Star Ford Lewisville service center. Customer satisfaction and efficient services are the goals. We are here to share our Ford knowledge, so don't hesitate to call 972-221-2900 when you need advice. Safe travels, Andrea Ballard, General Manager

Helpful
April 25, 2024

Great customer service and service done on my vehicle. Zach was very helpful and kept me updated on the status on my vehicle More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Danielle, for taking the time to endorse Zack and the Five Star Ford Lewisville service team. Keeping you knowledgeable about your Ford is important. Between visits, call 972-221-2900 if you have questions. Thanks again, Andrea Ballard, General Manager

Helpful
April 24, 2024

Sam Pack's Five Star Ford of Lewisville sent someone out to my house to service my car. As a single mom who works from home, this meant not only good service, but that I could keep working through my car se More

by Melissafair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
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Apr 24, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Melissa, We are grateful for the opportunity to help you. Thank you for recognizing Anthony and our mobile services at Five Star Ford Lewisville. Call us any time at 972-221-2900. Best regards, Andrea Ballard, General Manager

Helpful
April 24, 2024

Great experience and very positive. The team communicated regularly with me and I really appreciated the shuttle service More

by Faron.d.barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Faron.d.barrett, Thank you so much for endorsing the Five Star Ford Lewisville service department. We find communication is the key to helping our customers with their vehicle care knowledge and decisions. Call Tracy and our techs for advice any time at 972-221-2900. We look forward to helping you again. Take care, Andrea Ballard, General Manager

Helpful
April 24, 2024

Being a longtime customer of Sam pack, the transaction experience was quick and painless and all departments are good at there jobs. No pressure there More

by garyhames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Gorman
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Apr 24, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Gary, We are so excited to have your loyal business at Five Star Ford Lewisville! Thank you for continuing to shop at our dealership. If you have questions about your new Ford, please reach us at 972-221-2900. Malcolm, Tony, and I are concentrated on your ownership satisfaction. Best regards, Andrea Ballard, General Manager

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April 23, 2024

Completed service rapidly and did what they said they would do. Hopefully fixed a lingering issue once and for all. More

by kstern01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, ksterno1, for recognizing Ron and the Five Star Ford Lewisville techs for their efforts to repair your Ford. If you have additional concerns, please call 972-221-2900. We are focused on 100% customer satisfaction. Sincerely, Andrea Ballard, General Manager

Helpful
April 22, 2024

I've bought 3 Vehicles from them. They always make it easy and always willing to help. More

by wsilva1320
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Wsilva1320, We are so grateful for your loyalty at Five Star Ford Lewisville. Thank you for all three purchases! When you have questions about your newest Ford, reach Xavier and our team at 972-221-2900. Helping you fully enjoy your vehicle is the goal. Thanks again, Andrea Ballard, General Manager

Helpful
April 21, 2024

I started Louisville is a great car buying experience. The salesman Kenneth is knowledgeable. Finance department is a breeze to work with. More

by Holmek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Holmek, We are so grateful you chose to shop at Five Star Ford Lewisville. Reach Kenneth, Zack, or me at 972-221-2900 with your new Ford questions. We want to make certain your driving experience is amazing. Thank you for your business and endorsement. Sincerely, Andrea Ballard, General Manager

Helpful
April 20, 2024

We enjoyed meeting Xavier and he was very helpful and explained the features we were interested in. The buying process was easy and straightforward. Great job! More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moses Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Tony, We are excited to help you enjoy your new vehicle from Five Star Ford Lewisville. Reach out to Xavier and our team at 972-985-3600 whenever you need advice or our expertise. Thank you for shopping with us and please stay in touch. Best regards, Andrea Ballard, General Manager

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