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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,552 Reviews

2,552 Reviews of Regal Kia Lakeland - Service Center

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May 02, 2024

Service was as expected. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. More

by rshinkle50
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

Service department appointments are punctual. Employees, are reliable and helpful. Work performed is most thorough and complete maintenance and repairs . Thank you regal Kia for your most excelle More

by RBERENDSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

Need new seating in service waiting room, chairs very old and falling apart dirty okd More

by wbrowne913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

Excellent very efficient service, courteous staff understood my concern, kept me informed at all time of my vehicle service. More

by adrianapatri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review.

April 30, 2024

Sal, Chris and Orlando Lopez went above and beyond to make my car buying experience memorable. I have been purchasing vehicles from Regal for almost 20 years, myself, my family and my friends have all go More

by fjapple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Campisi, Chris and Olando, Greg
May 01, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

April 28, 2024

Buen trabajo un buen servicio y trato al. Cliente satisfacción con el trabajo ami vehículo More

by valentineacevedo70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Regal Kia Lakeland responded

Gracias!

April 27, 2024

My recent repair cost me almost $2800. I was charged over $1500 for the hand brake assembly itself. I have found the same OEM part online for $300-$400. Why have you ripped off a loyal cus More

by PAUL9233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

PAUL9233 responded

I would appreciate a response from Regal Kia on this issue. Otherwise completing this review is just a waste of time!

May 01, 2024 -

Regal Kia Lakeland responded

Paul, unfortunately we are unable to locate your service records with the information provided. Please call Alaina Southern at 863-333-4633 or reply back privately with your name, phone number or VIN.

May 01, 2024 -

PAUL9233 responded

My name is Paul Carpenter. My cell is 770-312-6973. my vehicle is a 2015 Kia K900

April 26, 2024

Todo el personal son muy atentos con los clientes. Estamos muy contentos con sus servicios .. More

by Maria De La Rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pablo Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Regal Kia Lakeland responded

Gracias!

April 26, 2024

I have been coming to Regal Kia for many years. Buying cars and have always loved the service department. Friendly people who always have a kind word! Thanks Regal Kia! Ruth Vlcek More

by RRVLCEK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Regal Kia Lakeland responded

Thank you for your loyalty.

April 25, 2024

Son muy profesionales. Hacen su trabajo muy bien. No ire a otro lugar. Les deseo un burn dia. More

by Orlando Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Regal Kia Lakeland responded

Gracias!

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