Plaza Nissan

Ian is always so pleasant at the service desk and is willing to answer any questions. willing to answer any questions. More

Professional staff members , explained everything what was done . Uber pick up and drop off fast and convenience was done . Uber pick up and drop off fast and convenience More

Very helpful, explained what work and checks would be carried out. Offered me a shuttle if I needed it which was great. Made sure I was ok while in the waiting room with drinks & snacks. Happy with the c carried out. Offered me a shuttle if I needed it which was great. Made sure I was ok while in the waiting room with drinks & snacks. Happy with the customer service I received.& the car service as well. More

The service wait time was as described. The staff were informative and helpful. Also opened the door for me as I have a mobility aide. The staff were informative and helpful. Also opened the door for me as I have a mobility aide. More

A pleasure working with the sales and service staff at Plaza Nissan. Holden was so knowledgeable and helpful with our making our decision to purchase the Rogue. Thanks Holden Ian and the service staff Plaza Nissan. Holden was so knowledgeable and helpful with our making our decision to purchase the Rogue. Thanks Holden Ian and the service staff are also so helpful and nice to work with. Appreciate the quick helpful service More

I have had a Nissan vehicle since 2002. I now have 2019 Nissan rogue I find the service department very unethical. I am always charged for my oil changes even though I have a contract for I now have 2019 Nissan rogue I find the service department very unethical. I am always charged for my oil changes even though I have a contract for free oil changes. Every single time I have to tell them to get the charges removed. I have only 33,000 km but was told I had to have brake service which cost me over $1,000.00. I do not trust this service department to tell me the truth about my vehicle. I am not hard on my brakes and should not have to have this done on a new vehicle with low mileage. I am either being lied to or the vehicle is low quality I have sent 2 emails to Ian Burrows the service manager who does not respond. I love the rogue and was going to purchase the 2024 vehicle next year but I have decided to go another dealership where I can trust the information I am given and not charged when I shouldn’t be. More

Gréât service from all service persons at the dealer. Estimated what was to be done with full explanations for two separate visits. They were always meeting their own deadline and their pricing too R Estimated what was to be done with full explanations for two separate visits. They were always meeting their own deadline and their pricing too Ron Hoyt our service man was extremely helpful in explaining the necessary work. Couldn’t be more pleased with entire staff especially Ron. Thx Tim More

While purchasing our used vehicle at Plaza Nissan we ran into many issues. We were lied to about price, and also experienced horrible salesperson tactics which left us with a horrible experience. We never w into many issues. We were lied to about price, and also experienced horrible salesperson tactics which left us with a horrible experience. We never wanted to return. Nissan apologized for this and we eventually purchased the vehicle. We had a 30day time period to let them know of issues with the car that they wouldn’t have picked up on safety. We told them of an issue within a few days and for the past 2 months we have yet to have it resolved. Between many emails, the team involving many department managers and the GM we are now being ghosted. They are claiming we damaged the vehicle sensor ($3000 to fix) yet we noticed it within days of getting the vehicle and having barely driven the car. We were told to email them again with issues and no surprise…we have been ignored. I won’t be purchasing another car from them. Beware, customer service is not their forte and they only care about sales. More

Vehicle was taken to my mechanic after purchase, and needs over $2,000 of additional work that was not outlined by sales rep. needs over $2,000 of additional work that was not outlined by sales rep. More

Was about to embark home on a journey from Hamilton to Ottawa and noticed clunking sounds, so I pulled in and asked to have my 10 year old Murano checked over as I did not want to break down along the way Ottawa and noticed clunking sounds, so I pulled in and asked to have my 10 year old Murano checked over as I did not want to break down along the way. The team thoroughly inspected my car and sent me on my way with peace of mind in just under an hour, no charge. The Service Manager even test drove the car with me to help identify the worrisome noise. All this at 3:30 pm on a Friday afternoon . Much appreciated, thank you! More