Performance BMW

Outstanding Toney McDonald went above and beyond assisting me with obtaining my BMW in February 2017. His product knowledge is by far, superior and he is and wi Toney McDonald went above and beyond assisting me with obtaining my BMW in February 2017. His product knowledge is by far, superior and he is and will be my go to person for all things BMW now and in the future. I am very very happy and have recommended many friends and colleagues to visit Performance and of course, to speak with Toney. Thank you Toney McDonald for your professionalism! More

Absolutely amazing In February i walked into Performance BMW interested in possibly trading in my 2011 328i. I dealt with Sheryl Ward and was pleasantly surprised at the In February i walked into Performance BMW interested in possibly trading in my 2011 328i. I dealt with Sheryl Ward and was pleasantly surprised at the deal she had worked out for me! What an awesome experience i had dealing with Performance and with Sheryl specifically. I highly recommend anyone buying or trading in to go see Sheryl! Knowledgeable, personable and has your best interest at heart.... Not your average sales person by far! I will most definitely be back in the future! Big thanks to Sheryl and the crew at Performance ! More

Excellent We purchased a used X3 at this dealership in Feb 2017. It was a great experience! Everyone we dealt with went above and beyond our expectations, esp We purchased a used X3 at this dealership in Feb 2017. It was a great experience! Everyone we dealt with went above and beyond our expectations, especially Joe our sales consultant. We found all of the people we met there very friendly and welcoming. I would recommend this dealership for purchase of a new or used BMW. More

Comfortable environment Performance BMW staffs are very friendly and make you feel welcome! The sales person Mr. Aflatoon we were talking to is very patient and knowledgeab Performance BMW staffs are very friendly and make you feel welcome! The sales person Mr. Aflatoon we were talking to is very patient and knowledgeable , he answered all the questions and tried his best to offer a great deal.to us. It was a great and enjoyable experience to shop a car there More

Great customer follow-up Many thanks to Behador Aflatoon for his help during my visit. He was extremely helpful and was a pleasure to deal with. And thank you for the follow u Many thanks to Behador Aflatoon for his help during my visit. He was extremely helpful and was a pleasure to deal with. And thank you for the follow up calls. Thanks to Chad and Robert as well for making the transaction very easy! More

BMW Experience Congratulations to David Tremblay and the team (Travis, Mike and Andrew). I recently purchased a new 2016 X3 and the experience was first class. My qu Congratulations to David Tremblay and the team (Travis, Mike and Andrew). I recently purchased a new 2016 X3 and the experience was first class. My questions were addressed promptly and the negotiation process was totally professional. This is my fourth X3 purchase from Performance BMW St Catharines. Keep up the great work. More

Poor After Sales Experience After taking delivery of my car, the next day I reported to the dealer that there were dried spots inside my instrument cluster. They appeared to have After taking delivery of my car, the next day I reported to the dealer that there were dried spots inside my instrument cluster. They appeared to have been a detailers fault. Long story short, dealer wasn't willing to help. I was just told that it costs too much money to fix and sorry I will be bothered by it for the rest of the time I own my car. Unbelievable! This is my worst BMW dealer experience. All the other BMW dealers I have dealt with in the past were always ready to rectify issues especially those you discover in the first few days of ownership. Stay away from this dealer. More

Service complaints I have been dealing with this dealership for over 3 years now since moving from Toronto where I dealt with Mini Downtown. There is a big difference b I have been dealing with this dealership for over 3 years now since moving from Toronto where I dealt with Mini Downtown. There is a big difference between these two places. But I will simply stick to what happened this time. Every year I have my snore tires put on. Always balancing was included in the past. Driving home, I realized once in 4th gear the car was vibrating and that the tires hadn't been balanced. When I called I was told that I had to ask to have the tires balanced. Ok I say (and I live 45 minutes away) could I come in on Monday....I don't want to drive very far on these tires that are so unbalanced . He said no, we are fully booked up on Monday..and I need to drive to Toronto on Monday. I paid over 400.00 for services ... 199.99 for having my brake fluid changed . 167.99 of this was for labour for which only 2 years ago cost me 85.19 for the same thing. I have the proof of this. Also, if I hadn't asked about what was involved with the vehicle inspection which was recommended to me for another 200.00 I would have paid all thus money for something that I didn't need. This is because just 6 months ago I had all my brake pads and discs changed... Which he should have known if he had taken the time to look at my history. I am left with a problem now and cannot drive my car until I get my wheels balanced. This dealership does not do a good job with service and I no longer will trust that you can take car if my car and that you carry out honest dealings with your customers. Karen Leon 905-327-7297 (cell) 905-834-3081(home) More

WOW!!! Best service I have had since I first started driving. Not only are they friendly but they above the service Ive been used to. Its nice to have a plac Best service I have had since I first started driving. Not only are they friendly but they above the service Ive been used to. Its nice to have a place to depend and a staff that is passionate about their job and helping their customers! More