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Parks Ford of Wesley Chapel - Service Center
Wesley Chapel, FL
349 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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349 Reviews of Parks Ford of Wesley Chapel - Service Center
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May 12, 2024
They are a great help, always over the top customer service. Always get me in and out. service. Always get me in and out. More
by Gethooked12301
Employees Worked With
Helpful May 10, 2024
Dominic has been a very good service advisor and is top notch when it comes to arranging service and communicating throughout the appointment notch when it comes to arranging service and communicating throughout the appointment More
by cranny.dude0l
Employees Worked With
May 10, 2024
I appreciate having a relationship with the same Service Advisor and Technician to service my car. Ricky Rodriquez and David Hinton are very helpful scheduling my service visits, discussing my vehicle care Advisor and Technician to service my car. Ricky Rodriquez and David Hinton are very helpful scheduling my service visits, discussing my vehicle care and taking time to explain fees. I very much appreciate these gentlemen making the effort to know me and my Shelby GT350. More
by Michael Wisgarda
May 07, 2024
Perfect mechanic service! fast and professional Good job Cynthia thank you! Will come back again fast and professional Good job Cynthia thank you! Will come back again More
by Farruh33545
Employees Worked With
April 29, 2024
Very Happy with parks ford service department . Always fast and friendly. Highly recommend service department Always fast and friendly. Highly recommend service department More
by Pugmom69
Employees Worked With
April 22, 2024
Thank you, Corey! You are awesome! You are my service advisor of choice, you always go the extra mile. You are awesome! You are my service advisor of choice, you always go the extra mile. More
by JD
Employees Worked With
April 19, 2024
Professional service at its finest. Ricky did a great job. Super quick service. This is my dealership of choice. Ricky did a great job. Super quick service. This is my dealership of choice. More
by Jfonticoba1061
Employees Worked With
April 18, 2024
CYNTHIA SERVICE WAS VERY PROFESSIONAL I RECOMMEND HER FOR FUTURE CUSTOMERS THE STAFF MADE PAYMENT AND GETTING MY TRUCK FAST EASY FUTURE CUSTOMERS THE STAFF MADE PAYMENT AND GETTING MY TRUCK FAST EASY More
by E5ZAMORA
Employees Worked With
April 09, 2024
My Service Agent Cynthia Kraner has been very nice and helpful over time, including over multiple visits to Parks in WC in 2023 and 2024. She goes the extra mile to satisfy her customer's asks as well as helpful over time, including over multiple visits to Parks in WC in 2023 and 2024. She goes the extra mile to satisfy her customer's asks as well as the vehicle's needs. She is a good listener and is adept at handling various scenarios for her customers inclusive of management of service appointments, parts needs, and organizing customer conveniences(i.e. rides, late pickups, last-minute asks) while also being great at follow-up. I also wound up meeting with manager Destin Laquerre in light of my rather complex car 'system failure' situation (AC in this case had intermittent issues that presented several challenges given the condition of components ~ ! think both electrical and mechanical ! ~ which ultimately were overcome given findings by Parks techs who dug in!). Destin is super as he's level-headed and has what I'd call an almost innate understanding concerning customer's real needs/perspectives in association with their vehicle troubles needing to be put to bed! My significant other and I appreciated how he truly listened to his customer's side of things and then proceeded to bring in needed expertise to get our Taurus' ongoing issue worked to an end. I also met Jeff Wilder from the Parts group. This was thanks to my dropping a luckily discovered part breakage concern (not down to Parks) onto agent Cynthia, and, she dispatched Jeff right to me. He was very quick to help and determine both what the true part needed was and what it would cost. He nicely worked with the agent to organize getting that item in timely fashion including getting its installation dovetailed into an already in-progress work job (AC system work as mentioned above). Effort appreciated! A level of patience is needed when it comes to auto work ~ we ALL need to continue to practice that especially these days ~ but to end here I'd like to say all in all the experience at Parks was particularly good. I mean the team works very well together at Parks Ford and we sense there truly is a solid focus on customer care at this shop. And, they've certainly got the right people in place to ensure that... vehicles are working right and rolling nicely out there because of that -- believe it! Mark J and for Anita J-M More
by Mark J - New Tampa
