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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
3,901 Reviews

3,901 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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May 03, 2024

They were able to work my oil change in without an appointment and had me out of there within the time they told me More

by rance.fears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

The dealer has started charging a fee for credit cards. Additionally, they forgot to torque my lug nuts. I only found out because I stopped at the parts department on my way out from picking up my Jeep, an More

by Chase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure who I worked with.
May 02, 2024

The service team and my advisor Kimberly in particular do a great job of meeting any need I have with my vehicle! More

by leclerc_danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly
May 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Danielle, thank you so much for sharing your positive experience with our service team, especially with Kimberly. We are thrilled to hear that we were able to meet your needs with your vehicle. We truly appreciate your feedback and look forward to serving you again in the future.

May 01, 2024

Scheduling was easy. Service (oil change) faster than expected. No attempts to sell other services (which I appreciate). Waiting area is clean and nice. Very positive exp More

by ellen.head
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Ellen, thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that scheduling was easy, and that you found our service to be efficient and hassle-free. We strive to provide top-notch service without any pressure to upsell. We appreciate your feedback!

May 01, 2024

Everyone is so wonderful. They answered all my questions and were very thorough. My car was exceptionally clean when I picked it up. More

by taylormkeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Taylor, thank you for sharing your positive experience with us! We're thrilled to hear that our team provided excellent service and that your car was exceptionally clean. We appreciate your feedback and look forward to serving you again in the future.

May 01, 2024

My vehicle was serviced at Palmer Dodge. The technician scratched the paint and tried to cover it up with touch up paint. When asked by the service advisor he admitted to it. At first, the s More

by Ablandino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jody Cruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We are so sorry to hear that you were left unsatisfied by your service. We want all of our customers to feel confident in the work done on their vehicle. If you have any further questions or concerns, please don't hesitate to reach out so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com

April 29, 2024

From the first time I took my Wrangler in for service, Palmer has always impressed. They do a great job of scheduling and keeping on track, they address any service needed, and talk to me about recommend More

by JRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you've consistently had great service with us and appreciate your feedback on our scheduling, communication, and professionalism. We look forward to continuing to provide you with excellent service in the future!

April 29, 2024

Very satisfied with the professional support I received from the Service Department. Louis was very knowledgeable about my Jeep Grand Cherokee's ac problem. Kept me informed of necessary repairs, parts, an More

by alaskatrac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis
May 01, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We are thrilled to hear about your positive experience with our Service Department, Alaskatrac! Louis is indeed a valuable member of our team, and we will be sure to pass along your kind words. Thank you for choosing us for your Jeep Grand Cherokee's needs. We appreciate your feedback!

April 29, 2024

The service was excellent! I really appreciate the follow up and the personal attention to my car. I would definitely recommend this service department! Thank you again for the More

by DBTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department. Providing excellent service and personal attention to our customers is always our top priority. We appreciate your recommendation and look forward to serving you again in the future.

April 27, 2024

Kim is awesome! ! The department is very flexible and makes service work there a breeze More

by al33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Apr 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for the kind words about Kim and our department! We strive to provide a flexible and seamless service experience for all our clients. We appreciate your feedback and look forward to serving you again in the future.

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