2,837 Reviews of Pacific BMW - Service Center
Service took way longer than expected and vehicle was not delivered on scheduled time. Waiting time was endless from the beginning to the end. delivered on scheduled time. Waiting time was endless from the beginning to the end. More
Car servicing is actually something I look forward to! Isn’t that crazy! I’m treated like I’m special, my car is takeken care of, I get a video of the inspection, I get a ride to and from, AND when I pi Isn’t that crazy! I’m treated like I’m special, my car is takeken care of, I get a video of the inspection, I get a ride to and from, AND when I pick up my car, it has been cleaned!❤️❤️❤️ More
I have very bad experience this time. After keeping the car for a week it was returned without fixing the problem. They never returned my messages. After keeping the car for a week it was returned without fixing the problem. They never returned my messages. More
Excellent service. Not sure why carwash was not included this time. I'll make sure to remind next year. Not sure why carwash was not included this time. I'll make sure to remind next year. More
The gentlemen who got me started was very helpful and communicated the process very well. Things started off positive, but after over 3 hours of waiting for the oil change to conclude, I had to initiate communicated the process very well. Things started off positive, but after over 3 hours of waiting for the oil change to conclude, I had to initiate contact with the service team to inquire about the status of my car. It seems like the communication broke down somewhere in the process because I was told the service had been completed. I then had to wait an additional 10-15 minutes for the carwash. I'd come back in for another try in the future, but currently, I would not feel comfortable recommending this service center. The team was personable and pleasant, but communication (particularly at the end of the process) is very important and I left feeling a bit disappointed with the experience. More
AMIE IS EXELLENT ADVISER! SHE RUTURS MY CALL VERY FAST AND SHE IS ALSO VERY KIND. SHE RUTURS MY CALL VERY FAST AND SHE IS ALSO VERY KIND. More
Vanessa was most helpful in scheduling my appointment and arranging a loaner while service was performed. arranging a loaner while service was performed. More
This was my car's first service. Check in was smooth, on time, and very polite. They were nice enough to arrange a ride for me over to the Americana on Brand so I wouldn't have to Check in was smooth, on time, and very polite. They were nice enough to arrange a ride for me over to the Americana on Brand so I wouldn't have to wait 3 hours at the dealer. The car was ready when they said it would be and looked clean & shiny from the wash. No charge since it was still under the service warranty. More
Simple oil change took 3 hours to complete, and I had the first appointment time available. There was a piece of trash left in between the center console and the driver seat. The car wash was generally OK, first appointment time available. There was a piece of trash left in between the center console and the driver seat. The car wash was generally OK, but water spots left on my mirrors. More
My only complaint with Pacific BMW was that it took over 20 minutes for them to retrieve my car when I arrive to pick it up. I was told they were understaffed. 20 minutes for them to retrieve my car when I arrive to pick it up. I was told they were understaffed. More