Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ottawa St-Laurent Jeep & RAM
Ottawa, ON
1,171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,171 Reviews of Ottawa St-Laurent Jeep & RAM
August 10, 2017
Fast Friendly and put a deal together I dealt with salesman Dilshan Kumarasinge he was knowledgable in what I was looking for in a Truck and was able to put together a deal in a very short I dealt with salesman Dilshan Kumarasinge he was knowledgable in what I was looking for in a Truck and was able to put together a deal in a very short time. Breanna was helpful in getting all the I's and T's crossed and keeping the vehicle pick up on time. I did not have any wasted time with this vehicle purchase. I am sure that Dilshan will work just as hard in any future dealings. More
by Sage
Employees Worked With
Breanna, Mike Gervais, Dilshan Kumarasinghe
Helpful August 09, 2017
Jenna was Great Started interactions with Jenna through some emails. She was great. helped me go over many options and eventually narrowed it down to the winner. She Started interactions with Jenna through some emails. She was great. helped me go over many options and eventually narrowed it down to the winner. She was great in the whole process of start to finish. Only person who rubbed me the wrong way was Joe. Was very pushy for adding extras to my already fairly high bill. Made me second guess my purchase. Ended up sticking with my gut and went through with my purchase. He also called me to follow up with some information on payment, We settled those details, however when I picked up my truck I was only given one key. I asked him if there was a second key he said right away without any actual inquiry "No only the one, on trades sometimes there's only one, we dont have a second one for you. If you want though you can come in and get another one made, will be about 350$". You would think after spending 32+K on a vehicle that they would be able to make a second key let alone look or inquire for the second key. After being very discouraged with my service and interaction again with Joe, I hung up and emailed Jenna. Jenna replied promptly and said she would take a look. a day or two later she relied saying she had a second key. Like I said Jenna was phenomenal, start to finish and even beyond the purchase of the vehicle to aid me with my inquiry and also to follow up and make sure I was satisfied with my truck. Definitely recommend Jenna to anyone who goes in there, I would only be hesitant to go back to Ottawa dodge as I wouldn't want to deal with Joe again. More
by TB65
Employees Worked With
Jenna Notman, Joe Conte
August 04, 2017
Thank you! We are super happy with the purchase of our new van. Thank you Allan for making it fun and Thank you to Breanna in financing. Our girls are super happ We are super happy with the purchase of our new van. Thank you Allan for making it fun and Thank you to Breanna in financing. Our girls are super happy and we are all comfortable in our vehicle. Thanks More
by Donnelly
Employees Worked With
Breanna, Allan Garner
July 27, 2017
Worst customer service i have ever seen Car sent for body repairs as per purchase agreement. Brought car to the dealer on monday morning and was told i would get back on tuesday. Tuesday was Car sent for body repairs as per purchase agreement. Brought car to the dealer on monday morning and was told i would get back on tuesday. Tuesday was told it would not be back until wednesday morning. Well wednesday morning came no call from them. I waited till approx 1200 and called. Could not get anyone on the phone. Left several voice messages. No response.At aprrox 1pm i called again and again all i got was voice mail.I then called the body shop personally and was told the car was returned to the dealer that morning. Yet no one called me. I then went to the dealer where we found my car parked there. Waited almost 40 min. no one came out to talk with me. We spotted my salesperson on the lot and explained to her what was happening. I told i expect then to pay my daughter for her gas as she had to come pick me up to take me to the dealer.I also asked for a free oil change as compensation for all of the delays and lousy customer service.She said i will fo check but never came back.Instead mike gervais came out and asked if i was satisfied with the repair to the door. I told i was but was not very happy with the customer service and explained to him that because of them dropping the ball i had to cancel a Drs apptmt i had that afternoon,I again asked for compensation and he replied he does not give compensation.I asked why was i not called emmiediatly that morning when the car was returned as promised by jenna my salesperson.He would not answer me and said the repairs are done and were thru.I told obviously he only cares about the sale but after sales service and did not seem to care.He told hes had enough and headed for the front door of the dealership. He the turned and yellled back to me "your welcome for the great deal" My daughter and i left and she followed me back to her house which is about a block from the dealer.When we arrive at her house her husband noticed that my car had dent now on the passseger side near the trunk. This im positive happened when the car was in the care of the dealer. I have not called them as i refuse to now deal with this dealership anymore. My mopar warrranty i will use southband dodge instead. I have no longer have any respect for this dealership and now have a car with another dent in it because of them. More
by manininblack
Employees Worked With
jenna, Mike Gervais
July 17, 2017
Spanking brand new wheels! We received excellent service from the friendly staff. It didn't a "village" but a team to finalize the deal and make us happy campers in the end. It We received excellent service from the friendly staff. It didn't a "village" but a team to finalize the deal and make us happy campers in the end. It was a pleasure to work with Robert H and gold stars to Geoff Z, Mike G and Shane. We are repeat customers so that says alot about the staff at this dealership. We are thoroughly enjoying our brand new vehicle. More
by Wendy
Employees Worked With
Shane, Mike Gervais, Geoff Zobl, Robert Herscovici
July 14, 2017
Great second experience Three years ago I bought a Jeep Patriot from this dealership. That sale made be bitter towards dodge how ever I decided to try again and I was pleasan Three years ago I bought a Jeep Patriot from this dealership. That sale made be bitter towards dodge how ever I decided to try again and I was pleasantly pleased with the sales and customer service. I got a jeep that I love thanks! More
by Volrath01
Employees Worked With
Robert Herscovici
July 12, 2017
Happy customer! My husband went to this dealership with a vehicle and price in mind and all our expectations were met. The staff was helpful and courteous. I am now a My husband went to this dealership with a vehicle and price in mind and all our expectations were met. The staff was helpful and courteous. I am now a proud owner of a Grand Jeep Cherokee! More
by crystal
Employees Worked With
Mike Gervais, Joe Conte, Michael Neville
July 12, 2017
Great service! Got exactly what we were looking for at an affordable price and with great friendly service. Will definitely shop there in the future.Thank you to a g Got exactly what we were looking for at an affordable price and with great friendly service. Will definitely shop there in the future.Thank you to a great team. More
by carolynn
Employees Worked With
Michael Neville
July 10, 2017
Happy Camper I had the pleasure for a second time to purchase a Ram from this dealership Michael LeBlanc, Dee Murphy and Mike Neville worked as a good team to mak I had the pleasure for a second time to purchase a Ram from this dealership Michael LeBlanc, Dee Murphy and Mike Neville worked as a good team to make sure I got the truck I wanted They put an extra effort into getting me my vehicle More than i really expected I recommend this dealership for professionalism Always a friendly atmosphere Thank you everyone who helped in this P.S If i missed anyone I apologize Andrew More
by Andy
Employees Worked With
Dee Murphy, Michael LeBlanc, Michael Neville
July 07, 2017
Best Dealership ever by a long shot! Its been a pleasure dealing with the staff and sales manager of this dealership as they treat you with respect and are very professional. I definitely Its been a pleasure dealing with the staff and sales manager of this dealership as they treat you with respect and are very professional. I definitely recommend this dealership for professionalism, best price and quality of service. I've been bringing my vehicle to them for over 5 years and the service has always been top notch. Now with this new vehicle, I will have the pleasure to be able to continue the relationship. Thank you all and have a wonderful summer!! Mark More
by Mark23
Employees Worked With
Michael LeBlanc, Robert Herscovici
