Orleans Toyota

Today I wrote a review about my scheduled appointment and at the end of my posting it asked for the person I worked with the name Jack Henry was inserted by error. I have no idea who Jack Henry is but I d at the end of my posting it asked for the person I worked with the name Jack Henry was inserted by error. I have no idea who Jack Henry is but I did not have any dealings with this gentleman. I deeply apologize to Mr. Henry for this error on my part. More

Today (Thursday 8 April), I brought my 2019 RAV4 in for a service check, and to have my snow tires changed. I had previously called and booked an appointment for 8:00 a.m. I was advised the appointment would service check, and to have my snow tires changed. I had previously called and booked an appointment for 8:00 a.m. I was advised the appointment would be approximately 3 hrs long. Normally I would wait for my vehicle but due to the length of time for this appointment and the fact Ottawa is currently on a lock down it didn’t make sense to do so, I left and went home (by bus). When I checked in at 8:00, I was advised of what checks would be done and the service rep said “okay we will take your vehicle in, and will contact you with any problems.” By 1:44, (almost 6 hrs) after my appointment time, I hadn’t heard anything and called the dealership. Imagine my surprise when I was told “we haven’t started working on it yet”. I replied with “but my appointment was for 8:00” to which I was told “when you leave your car it’s with the understanding that the three hour time mentioned was ONCE we actually start working on your vehicle and that your car would be with us all day. Your car will be ready by 5:00 p.m.” I returned to the dealership at 4:55 p.m. and got my car back. My question is why when I dropped the vehicle off was I not informed that the 3 hour time was ONCE the car actually entered the service area. I was totally under the impression the 3 hour time would start immediately after I dropped the vehicle off. I told the service rep that at no time had anyone informed me that even though I was on time for my appointment the amount of time previously indicated to me (the 3 hours), didn’t start until my vehicle entered the service area. The service rep agreed saying “ah, yeah that should have been explained to you when you came in this morning” (but no mention of an apology for the confusion and the hope it didn’t cause me any great problems.). This is the first time this has happened, every other service appointments went just like I was told (1 hour, 2 hrs etc), not sure if this is a new policy or is this some sort of fall out due to COVID-19? We have always been very happy with the treatment we have received, both when we bought our car there, and every service check thus far, but this one left a very sour feeling in our mouths. I will have to consider whether to return to this dealership where we bought our vehicle or take it to another dealership for servicing in the future. More

I bought a brand new RAV4 from them just because they are close to my home but they have disappointed me in every visit. I don't want to waste readers' time with my experience with them but they are very bad close to my home but they have disappointed me in every visit. I don't want to waste readers' time with my experience with them but they are very bad. Please go somewhere else for a professional service at a reasonable price. They don't even deserve a star but I had no options :( More

I spent $21000 on a used vehicle with Orleans Toyota. When I paid for the vehicle and went to pick it up there was only 1 key. I told the salesman that I need to have 2 keys, he said he would speak wit When I paid for the vehicle and went to pick it up there was only 1 key. I told the salesman that I need to have 2 keys, he said he would speak with management. He called me back an told me they wouldn't be providing one, but I could purchase one for $350 plus. I told him that there is a principle here and that this is standard equipment (I would have stipulated this in the contract if I had known they would be like this). All future emails were ignored and I never heard from them again. I tried Toyota Canada but, they don't intervene with the dealerships. I filed a case with the Better Business Bureau but, they couldn't get any result with them. Orleans Toyota seem nice on the surface but if you have an issue and they have your money they won't do anything for you. They obviously don't care about customer relationships or they wouldn't have thrown it away for several hundred dollars, for shame. More

Just got home with my 2016 PriusC from Orleans Toyota. Graham Miles helped me out in all the best ways. He stayed on top of all the details, helped me feel confident in my purchase, even drove the car acr Graham Miles helped me out in all the best ways. He stayed on top of all the details, helped me feel confident in my purchase, even drove the car across town so my favourite mechanic could take a look for me. I have had a few bad experiences elsewhere and was very pleased to finally have a real professional take charge for me. Thank you Graham! More

very disappointed with service. I was not taken seriously. I was feeling that I was bordering the sakes person. I am not recommending that dealership. seriously. I was feeling that I was bordering the sakes person. I am not recommending that dealership. More

Quinn helped me with the purchase of my 2016 Highlander. I love the car and appreciate his assistance with issues that popped up. Would return again although I think this vehicle will last me a decade. Thum I love the car and appreciate his assistance with issues that popped up. Would return again although I think this vehicle will last me a decade. Thumbs up! More

We recently leased a Camry SE and had Martin help us . Martin was a pleasure to deal with, he was knowledgeable, friendly and very accommodating. i would recommend Martin to anyone looking to either buy o Martin was a pleasure to deal with, he was knowledgeable, friendly and very accommodating. i would recommend Martin to anyone looking to either buy or lease a vehicle from Orleans Toyota More

Well, I have got my Rav 4, finally and I am happy with my car. As Shakespeare has said "All's Well That Ends Well" car. As Shakespeare has said "All's Well That Ends Well" More

Response: Ray could have followed up, he knows who I am. When I came in to finally get the radio he did not even acknowledge me. Toyota can contact me if they really care about customer service. They do not When I came in to finally get the radio he did not even acknowledge me. Toyota can contact me if they really care about customer service. They do not care or take customer service issues seriously. Original Post: Toyota misrepresented a car I had purchased by not ensuring that the radio was working correctly. This car was returned from a lease and Toyota failed to ensure the head unit was in working order. Toyota agreed that they would replace the head unit at their expense and assured me it would be back in 2 weeks. I had begun to follow up after the end of the second week and finally, after 5 weeks and many follow up phone calls, the manager, Ray, called to tell me my unit had arrived. Dealing with Toyota was a very disappointing experience and I regret buying a car from them. I was passed around between Johnathon, JP, Tony and Ray of the service department. Each time I called, they seemed to have no knowledge of what was going on and Tony was incredibly rude and even told me I didn’t know anything about car radios and I didn’t understand the situation. It doesn’t take a lot for Toyota to try to rectify the situation since this situation was a direct result of the service team not doing their job properly. This is my first car and Ray, Tony and the rest of the service team did a lousy job at representing Toyota and have poor customer service skills. I was not taken care of, I was not appreciated as a customer and I was taken advantage of. When I finally got the radio back they had acted as if nothing had happened. There was no apology for the terrible experience, no acknowledgement of the huge inconvenience, not even a good will gesture to show they appreciated me as a customer. As this was the first ever car I had purchased I was enthusiastic and thought I would be a Toyota customer for life. My family have always been fans of this manufacturer and have been buying Toyota’s for decades. The employees in the service department lack customer service skills and it was disgusting how they treated me. I’m truly disappointed with the experience I have had with Toyota Mer-Bleu. More