Orleans Toyota

We had a pleasant experience dealing with Nathan today while picking up our 2022 Venza/Hybrid vehicle. Nathan was friendly, professional, and very thorough in explaining all the details. From the new veh while picking up our 2022 Venza/Hybrid vehicle. Nathan was friendly, professional, and very thorough in explaining all the details. From the new vehicle functions and warranties to the final purchase documents. We would highly recommend Nathan to any new Toyota customers. More

Usually great service. dissapointed this time. brought in car for scheduled service in December, service warning came on couple weeks later. made appointment to look at. te dissapointed this time. brought in car for scheduled service in December, service warning came on couple weeks later. made appointment to look at. tech didn't reset the schedule. asked for another issue to be looked at. said I would have to pay for someone to look at even though still under warranty. More

My wife and I wanted to thank Zora for being supportive when we purchased our Toyota RAV 4, from the start of car selection up to the day of delivery. She immediately responded to our queries. when we purchased our Toyota RAV 4, from the start of car selection up to the day of delivery. She immediately responded to our queries. More

These guys in Orleans Toyota are amazing and accommodating, especially Zora. We will definitely be coming back when our children are ready to buy their own cars. accommodating, especially Zora. We will definitely be coming back when our children are ready to buy their own cars. More

Be weary if you are female don't go to this dealership as they are sexiest. The service department is chauvinistic and disrespectful to women. I have been going here for years with my 5runner and have recei they are sexiest. The service department is chauvinistic and disrespectful to women. I have been going here for years with my 5runner and have received sub part services from the service department which my ex husband has never received....Always blaming the customer for thier incompetence. I went in for my winter tire installetion at 8 am and by 4h30 pm nothing had been done and the service rep called to say my wheel nuts where not in vehicle so could not do work and closing in 30 minutes. I proceeded to explain where they were located and was told no they were not there which was not the case. I waisted 2 hours of my work day going back and forth to this dealership for a service that was not rendered. Within 5 seconds of arriving I had located the nuts in the exact location as to where I said they were. Now they were closed and could not do the service and they refused to give me my keys until I pay for something I was not provided. I proceeded to ask to speak to manager and was told everyone was gone for the day! How ridiculous. I called next day several time and was told this was all my fault and the service person Tony clearly lied to me on the phone. Did not nothing to fix the issue. I proceeded to call again and request to speak to manager and Tony said he is very busy and probably would not call me back. What kind ve customer service is that! Its disappointing as I go there due to my warranty but I will be taking my business elsewhere. This is unfortunately not the first time i have been treated like this here or asked to speak to my "husband". More

Our sales associate Zora was knowledgeable and pleasant. She provided us with invaluable information to help us make our car purchase. She provided us with invaluable information to help us make our car purchase. More

Beware of service reps recommending various services. Brought in my 2012 Venza for regular servicing, which should have been simply an oil change, according to Toyota's schedule of service for a Venza. T Brought in my 2012 Venza for regular servicing, which should have been simply an oil change, according to Toyota's schedule of service for a Venza. They "recommended" several items to be replaced, including changing the transmission oil. Problem is, they replaced the transmission oil at the previous service in May 2021. Called service manager to complain, was told that they only looked at the mileage on the car to "suggest" replacing the oil. Saved $150.00 for "service on automatic transmission. BEWARE More

Martin McAllister facilitated replacing our leased Corola with a Hybrid Corola. The process was very friendly and hassle free. We are delighted with Mer bleue Toyota service. with a Hybrid Corola. The process was very friendly and hassle free. We are delighted with Mer bleue Toyota service. More

I brought my highlander in for a Service #3 and was skeptical about how short it took to complete. Since I have a Dashcam that records in parking mode I decided to see how long it took for the service skeptical about how short it took to complete. Since I have a Dashcam that records in parking mode I decided to see how long it took for the service. I was shocked to find out that the time in the bay was only 10 minutes and only 6 minutes up on the hoist. When I confronted the dealer, they stated that the mechanic read the Work-Order incorrectly and only performed an oil change. I realize that mistakes happen, but the “Vehicle Service Inspection Report” which the mechanic signed indicating that the Service #3 items were performed, should have triggered an immediate reckoning and restitution with me before I paid and departed the dealership, and not left for me to phone upper management after the fact. * Let the Buyer Beware * More

Aron was a good person with a good heart. He's also a positive person, and I appreciate for what he did for me so thank you Aron. positive person, and I appreciate for what he did for me so thank you Aron. More