Orleans Toyota

As others have said, this dealership is a scam. I took my vehicles here for service and waited at the dealership. I was at the dealership for 2 hours but my invoice stated a mechanic worked on m I took my vehicles here for service and waited at the dealership. I was at the dealership for 2 hours but my invoice stated a mechanic worked on my car for 5.8 hours. Unfortunately I didn't realize this discrepancy until I got home. If I had dropped my car off I never would have known they were overcharging me. If you want a mechanic you can trust, go to a different Toyota dealership. More

Do not trust this dealership! They damage 50,000$ vehicles during service appointments and then tell you some "Minor damage" is always expected... My 2020 Tacoma was in for a serv They damage 50,000$ vehicles during service appointments and then tell you some "Minor damage" is always expected... My 2020 Tacoma was in for a service and tire change over but during the process all 4 of my rims and center caps were butchered. I was not advised of this damage but noticed it before leaving the service center. It was at this time that I tried to resolve the issue with my service manager but was told that it could not have been possible for this damage to have occurred during my visit and therfore they would not take responsibility for the damage caused. Upon further discussion with the service manager, I was told that he could order new center caps through warranty but that is all. I recently returned to have these new center caps installed but there remains large scratches around the perimeter of all 4 of my rims and there is now no paint where the broken center caps had been rubbing on the surface and Orleans Toyota will still take no responsibility and responds by saying I should have purchased extra rims to avoid damage during tire change overs. I will not be returning for any future vehicle purchases or service. Here is a link to a video I took of my wheels following the appointment. https://photos.app.goo.gl/QhjtgABhwAq4ywQA9 More

You spent $600 there and don’t get at least you car washed in return!!! Not good at all!! Even the guy there asked me if I knew someone to do this job as the dealer was short staffed, really? washed in return!!! Not good at all!! Even the guy there asked me if I knew someone to do this job as the dealer was short staffed, really? More

Does not sell safe vehicles in any way. Every part of my 2020 rav 4 sensors and gages do not work they have attempted to fix many time with zero results Every part of my 2020 rav 4 sensors and gages do not work they have attempted to fix many time with zero results More

I have always been treated with honesty, respect, and kindness when dealing with Orleans Toyota. I would recommend them at give them a 10 kindness when dealing with Orleans Toyota. I would recommend them at give them a 10 More

Picked up our Corolla Hybrid today, Martin, our salesperson, made the experience pleasant and rewarding. Thank you Martin! salesperson, made the experience pleasant and rewarding. Thank you Martin! More

Picked-up our new RAV4 yesterday and could not have been more delighted with the process from start to finish (not withstanding the forecast wait time). Our sales rep was Zora and it was our lucky day to ha more delighted with the process from start to finish (not withstanding the forecast wait time). Our sales rep was Zora and it was our lucky day to have met her back in March when we ordered the car. She displayed outstanding customer service and competence throughout the process from start to finish. Briefly stated: "she knew her stuff" and we couldn't have been happier. Thank you Zora for your excellent service. You represented our favorite and long-time dealership proudly. Best of luck in the future. John and Jo-Ann Dicker More

I bought a 2022 RAV4 hybrid. Excellent customer service by Zora. Everything was perfectly explained. No hidden fees. I’ll recommend her to anyone looking for a great car like Toy Excellent customer service by Zora. Everything was perfectly explained. No hidden fees. I’ll recommend her to anyone looking for a great car like Toyota. More

Yesterday, new development from the Toyota owner/manager @Robert Parent following my husband’s recent post https://g.co/kgs/12N7sZ. Robert called him before lunch and was berating and went on to insult both @Robert Parent following my husband’s recent post https://g.co/kgs/12N7sZ. Robert called him before lunch and was berating and went on to insult both of us and was also verbally aggressive even before we responded. He opened the conversation with obvious disdain for the original post and mentioned the fact that he had replied to it and he asked why he had posted it. Upon responding that he had gone to social media after being dismissed, Robert became irate and retorted that he had replied and my husband should not have done that. I was sitting right next to my husband and could hear Robert over the phone, commented that he was entitled to his opinion and I wanted to know the purpose of his call. He then mocked my husband by saying that, “clearly your wife is the one in charge”. I question whether it was to say that my husband wasn’t man enough or that, as a woman, I had no place in this conversation. His tone was both mocking and condescending…. So, my husband did what any logical man would do: he handed me the phone as I am quite capable of handling myself and, it is my car under discussion. When I began to ask him why he refused to acknowledge any responsibility for the parking tickets received, not to mention the wrongful repair and charges, he repeated that it was not Toyota’s responsibility since the car was parked on the street where the tow truck had left it. This is despite the fact that the car was being repaired and diagnosis had begun and had been extended as per the invoice. The ticket was given a week after the tow truck had left it there and we had begun processes to repair the vehicle but a part was needed and was backordered. We had also contacted them both by phone and in person to ask that the car be placed onto their lot. At no time during any of the interactions were we told that it was our responsibility to move the car or have it re-towed onto the lot rather than on the street as they were closed on the day it was towed. In fact, they said they would move it in for us. Whenever we asked what the policy was, he made a new excuse as to deflect any responsibility and continuously interrupted and spoke over me when I attempted to answer his questions. We have pictures of our car on the street, we have dates where we had asked to have the car brought onto the lot. To which he said that they either didn’t have enough staff to bring the car in or that they could not as the lot was full. To which we asked where we should have put it then seeing that the lot was full by his account. But he just repeated that it was our responsibility despite the fact that we were told by the service team that it would be brought in. He did not have any dates or factual evidence to support his retorts and I had to fact correct him on several points. Finally, he said that since the car was not on his lot, it was not Toyota’s responsibility. Yet when I indicated that the date of the invoice stated otherwise, he told me that I had “low intelligence” and hung up on me before I could respond. The purpose of his call is still unknown but we have definitely learned that misogyny is alive and well at Orleans Toyota, customer service and client care is hard to find, as is respect and integrity. It’s unfortunate that Toyota has someone like this representing their brand. We are shocked and appalled by his manner and conduct. Customers beware – this was our experience. I hope it will not be yours. More