Olympic Honda

Get back to the days of serving the community I went in the other day looking for a demo to save some extra money and wanted to bring down my payment by having anti theft removed as it is a useles I went in the other day looking for a demo to save some extra money and wanted to bring down my payment by having anti theft removed as it is a useless product and when I told them that no other Honda had the $399 etch as a requirement they said the owner requires it be on the deal or to take my business elsewhere. I'm willing to spend 40k and you can't take off that stupid fee which police have told me they have never heard of (obvious lie from the owner as they claim to working with local police to track down stolen car with the etching), not only this but I find out they do not even etch the car properly it is just a sticker. Nothing but a 400 cash grab. My wife and I went to TEAM Honda the next night and not only were treated proper but we also got a better deal and also didn't have to pay that stupid etch charge. If anyone is looking for a Honda I would recommend TEAM Honda instead of these crooks. And as the last few reviews stated the service department here is pathetic. Although inconvenient since we are from Fergus I have no problems driving the extra distance and time to get my car serviced at either TEAM or even Waterloo Honda! The sales rep was good and I can't blame him however the rest of the dealership needs to start showing some pride because what was once a decent Guelph community dealership has become a dump and I hope they can restore their old values from years and years ago. H&K More

WORST EXPERIENCE EVER Took my car to the Olympic Honda dealership here in Guelph (where I originally had purchased it back in 2004 from the same dealership), to get it serv Took my car to the Olympic Honda dealership here in Guelph (where I originally had purchased it back in 2004 from the same dealership), to get it serviced as the car-lock on the driver's door was not working. Paid for the service, labour and parts to get it fixed. After two days, the problem wasn't fixed and got worse. I took it back and was told that it may need another part and that I would have to wait 2 weeks to get it. Once the part arrived, I asked them to waive the fee since it wasn't my fault but management said no and wanted me to pay for the service, labour and part all over again. I checked with the service manager, Debbie Dumbar, to at least waive the labour fees and she rudely declined and told me that I had to pay everything all over again. I ended up paying for the part only and declining the service and labour to be done as I would just go and get it done elsewhere for a lot cheaper. The whole thing would have costed me $600 which is an outrageous amount for a lock. This kind of service is a disgrace to even be allowed at a Honda dealership, or for any place of service at all. I am extremely disappointed with the management, service and lack of customer satisfaction. Not only is this very unprofessional for management to treat a customer this way, but also shows a lack of competency for the technicians themselves to cause so many mixups. I would never recommend this Olympic Honda dealership to another person because the management will NOT help satisfy their customers whatsoever. More

A horrible experience This dealership has the worst management. I had to cancel a deal because they could not get me the vehicle I wanted. I dealt with the sales manager This dealership has the worst management. I had to cancel a deal because they could not get me the vehicle I wanted. I dealt with the sales manager (Dave M.) to get my deposit back. He is an extremely rude and disrespectful individual with zero customer service skills. He refused to give me my deposit back even though I was legally entitled to cancel the deal. I had to fight hard to get my deposit back. It's too bad because I had already bought a car from them in the past and I brought them a new sales opportunity, they lost it because of dave. He has no respect for his customers and just wants their money. I will never go back to this dealership and will be telling everyone I know to beware. More

Worst service ever went there over my lunch hour to get a new key programmed and cut. They scheduled me to come back after work and that it would take less than an hour. went there over my lunch hour to get a new key programmed and cut. They scheduled me to come back after work and that it would take less than an hour. I sat there for 2 hours and 20 minutes and they hadn't even taken my car in. It took close to 3 hours. This isn't my first bad experience with them. Will drive to Waterloo rather than step into that place again. More

Disgrace to the Honda brand. Disgrace to Guelph By far the worst car dealership in Canada. All the reviews on Indeed and Google speak for themselves. They will cry to take down negative real reviews By far the worst car dealership in Canada. All the reviews on Indeed and Google speak for themselves. They will cry to take down negative real reviews and replace them with fake good ones to save face. None of those good ones are actual customers I challenge you to ask around and read indeed to get the real story on this place. Ask any other Honda if the 399 "money in the owners pocket" anti theft system is needed - no. It is a pure profit cash grab for the owner. Ask the GM to review numbers or a vehicle with you - she can't because she has no idea what to do and is basically a lapdog to the owner and no Sarah Werner as Dario on google said we don't want to talk to you. Anyone who bought a car in the last month will notice that the employee they dealt with from GSM to Sales Manager to Sales Rep to Finance Manager is no longer there...coincidence??? Save your dignity and money and look elsewhere. More

Poor Service, disorganized and time consuming Not sure where the positive reviews are coming from. But our experience with Olymic Honda has been terrible, from poor customer service to excess cha Not sure where the positive reviews are coming from. But our experience with Olymic Honda has been terrible, from poor customer service to excess charges on leases they have cost our business more in time that any other business we deal with. Only reason we deal there is because they are the only Honda dealership in Guelph. More

Excellent staff We found our salesman, Cameron Connor, a very knowledgeable, friendly and patient person. When picking up our new CRV, he took his time to explain al We found our salesman, Cameron Connor, a very knowledgeable, friendly and patient person. When picking up our new CRV, he took his time to explain all the features of the car. He even invited us back to see him, if we "got stuck" on the some of the features. Well done, Cameron! Elizabeth and Charlie More

Great service with Bille Haw My wife and I were just browsing for a car when approached by Bille Haw. We explained to him we were not actively buying however he still gave us his My wife and I were just browsing for a car when approached by Bille Haw. We explained to him we were not actively buying however he still gave us his undivided attention. With no 'salesman' attitude or pressure, we wandered around the lot, relying on his great personality and patience to answer our never ending questions. We left the lot feeling quite satisfied. My wife and I returned to Olympic Honda to deal specifically with Bille Haw. We were more than satisfied with our experience as his good natured, no pressure attitude continued throughout our entire experience. We would highly recomend Bille Haw and Olympic Honda as we were thrilled with our vehicle and the entire buying experience. Larry and Jen More

Kambiz was a great sales man Guys Guelph honda is great kambiz was our sales rep he is great he made our car buying decision very easy and i love my hrv I recommend him to anyone Guys Guelph honda is great kambiz was our sales rep he is great he made our car buying decision very easy and i love my hrv I recommend him to anyone. More

Nick is the best Service Manager. We have been servicing our Acura TL since Nick has become their Service Manager. The dealership is clean, bright, it has Wi-Fi and everyone says hello We have been servicing our Acura TL since Nick has become their Service Manager. The dealership is clean, bright, it has Wi-Fi and everyone says hello. Their waiting room for service is big, has a TV and current reading materials. They offer water and coffee while you wait. When you are there for service, Nick is the person to see. He always recognizes you and greets you by name. He is friendly, efficient, knowledgeable, he explains the type of service they are doing and why. He takes the stress away of servicing your car. We have had nothing but a positive experience when dealing with Nick. More