Okanagan Chrysler Jeep Dodge
Kelowna, BC
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Brought my van in for a recall. Supposedly a 30 minute job. Thought I would get an oil change ,a cabin filter and wipers under a Mopar deal. SUPRISE! My bill was 555.00 and a 4 hour Supposedly a 30 minute job. Thought I would get an oil change ,a cabin filter and wipers under a Mopar deal. SUPRISE! My bill was 555.00 and a 4 hour wait in the lobby. I was under the assumption after talking with a service advisor that the cost would be in the 200 dollar range. The service check in person was having a bad day his words he was curt and I did not feel welcomed after sitting for close to a half hour behind a couple who were having a conversation with another employee and then emptied their truck while in the bay .Although the check in person was not rude he was in no way pleasant or welcoming. I was not told the labor rate was 179.00 nor was I given any estimate ,if I had of been given the estimate I would never had changed the cabin filter on a vehicle with 27,000 Kms just to get 5 bucks off of 50.00 each wiper blades and just done the ridiculously priced oil change .I was never given any explanation about the PCM update and inspection. My van is now running rough and is jumping as the gears are changing on acceleration and as I decelerate. I will call and see if this is normal after a PCM update. I am less than satisfied with my interaction at this dealership. More
Our experience at Okanagan Dodge was above our expectations. Very important to us was the fact that we were never pressured into making a deal. Salesman Kevan Warren was professional, explained ev expectations. Very important to us was the fact that we were never pressured into making a deal. Salesman Kevan Warren was professional, explained everything there was to know about owning a Jeep Wrangler and steered us in the right direction on the purchase of a preowned Jeep. Sales manager Mike Himer had everything worked out before we even got there to take possession. Finance manager Jacqueline Bickel went over all the details and had us on our way home in no time. We love our Jeep Wrangler and would recommend Okanagan Dodge anytime. More
ALWAYS courteous and eager to accommodate. This is my retirement vehicle, 5th jeep. Needs professional servicing. First rate dealership. This is my retirement vehicle, 5th jeep. Needs professional servicing. First rate dealership. More
Sabrina is professional, articulate, and a pleasure to deal with. Her upbeat attitude goes a long way to make the process of booking in your vehicle less stressful. deal with. Her upbeat attitude goes a long way to make the process of booking in your vehicle less stressful. More
The initial process of purchasing our truck from Bryan was great. The follow up not so much. We had some questions about our used vehicle after we got home with the truck. Had questions about the 1 year f was great. The follow up not so much. We had some questions about our used vehicle after we got home with the truck. Had questions about the 1 year free satellite subscription noted on the ad and missing cover from under the hood. A few emails sent saying he’d get back to us. Radio silence since. Disappointing… More
Very much struggled with communication with Jude right from the beginning. First truck we test drove the brake calliper seized and caught fire. Second truck received an online deposit while I had it on a from the beginning. First truck we test drove the brake calliper seized and caught fire. Second truck received an online deposit while I had it on a test drive. Jude wasted so much of my time leading me to believe the truck became available making me leave work early and drive across town. By far the worst service when trying to purchase. Don’t waste your time here. More