Oakridge Ford

Oakridge Ford was a good customer experience. Looking forward to the after the sale service being as good as the before the sale service. The sales person Norm and the finance person Sameera were pleasan forward to the after the sale service being as good as the before the sale service. The sales person Norm and the finance person Sameera were pleasant and thorough. I was not strong armed or pressured. I was left feeling comfortable with my purchase. More

Relentless in a good way😃 Went to the delearship to test drive a used vehicle. We didn't pursue the first one, but we met a very friendly and energetic person, Norman James. He Went to the delearship to test drive a used vehicle. We didn't pursue the first one, but we met a very friendly and energetic person, Norman James. He was very accommodating and he did find a used vehicle from the Rafih group that I love. Nice showroom as well! We were also assisted by Samira who was friendly and knowledgeable. I have a great vehicle now and have made some new friends at Oakridge. Ann Greer More

Excellent service and well satisfied with my purchase.Drove for 7 hrs and it was well worth the trip.Sales personnel answered all questions in a professional friendly manner and Norman James wen purchase.Drove for 7 hrs and it was well worth the trip.Sales personnel answered all questions in a professional friendly manner and Norman James went well out of his way to explain the many aspects of the instrument panels.Would greatly recommended Oakridge Ford to anyone wishing for a great deal.Thank you so much Norman your assistance and professional friendly service was extremely helpful. More

Inept I was coached in the past to give a good review of this inept dealership but now that I am done with them, I can give my honest impression. They are v I was coached in the past to give a good review of this inept dealership but now that I am done with them, I can give my honest impression. They are very inept and incompetent. The details always slip through the many cracks. I had recently paid my lease off and they seemed to have trouble dealing with that because I bought out early. Now that I have my safety (buying "used" vehicle from lease company) I was going to transfer ownership to my name but it turns out they forgot to give me the paperwork and sign the ownership to allow me to transfer to my name. AND, I still get notices from the Ford of Canada saying my lease payments are overdue. These clowns should be avoided at all costs. Also their service department is oh so painfully slow. I will not be dealing with Oakridge Ford again. And now I'm seeing more poor reviews of this place. Very very poor indeed. I'm regretting ever dealing with Ford in the first place. Should have stayed with GM. More

Installed wrong tires! If I could rate them lower than 1 star I would. I have been a customer of Oakridge Ford for over 10 years and had no problems with the company until If I could rate them lower than 1 star I would. I have been a customer of Oakridge Ford for over 10 years and had no problems with the company until recently. The first issue I had was when I took my car in for a routine oil change and they recommended that I have my tires rotated. I told the service person not to rotate my tires because I would be purchasing new tires in the next couple of months. When I picked up my vehicle, they had charged me to have my tires rotated. I let it go, as the computers were down when I dropped off the car, but I did complain when I got a text from the Service Coordinator. I received no response regarding the tire rotation, but chose not to escalate it further figuring it was just an honest mistake given the computer issues. The next problem I had was when I decided to purchase all season tires to replace my worn all seasons. Jeff in the parts department provided me with a quote for the price of the all season tires I wanted to purchase. I scheduled a service appointment to have my new tires put on and when I picked up my vehicle I did not check the tires until I got home because it was pouring rain. When I got home, I saw that they had installed a different brand of winter tires and not the all season tires that I had purchased. I called the store right away and spoke to someone about the issue. It was close to 5pm (and the service department was closing soon), but she assured me that she was working until 7pm and would get back to me that night. She never returned my phone call. The next morning, I tried to get ahold of someone, but no one would answer the phone so I texted the service person I dealt with the day before (Sam Santifort) and received no response. My husband ended up taking my vehicle into the dealership because I needed to go to work and I borrowed his vehicle for the day. When he got there, they had no idea which tires I had purchased even though my receipt showed that they charged me for the all season tires and which ones I ordered. Because this was their mistake, I feel they should have 1) returned my phone calls, 2) made the day less inconvenient by offering another vehicle that could be used, 3) switched out my tires for the ones I paid for right away instead of making us wait the entire day to get me vehicle back. My tires were not put onto my vehicle until close to 4pm. I received a text message that day from Serge Lavallee, Fixed Operation Manager, offering me a free tire swap in the spring even though I only have one set of tires. When I let him know that this was of no use to me, he then offered a free oil change which I told him I did not think made up for the mistake that was made. When I picked up my vehicle, Raphaella Silveira made me wait while she did the math because she felt that I wasn't charged enough the day before for the tires. The price on my receipt was the same as what the parts department had quoted me for the tires so this is just another example of their poor customer service. I texted back Serge Lavallee regarding my experience and received no response from him. To make matters worse, I noticed the air pressure looked low and then my tire pressure sensor came on which shows they either did not inflate my tires properly or failed to mount them properly. I inflated my tires and hopefully this fixes the problem. If not, they probably did not mount them properly and I will have to pay to have them mounted properly on my rims. More

A complete disappointment I purchased a used Lincoln though a 3rd party. The 3rd party did not include the correct sellers portion of the ownership. I contacted the 3rd party I purchased a used Lincoln though a 3rd party. The 3rd party did not include the correct sellers portion of the ownership. I contacted the 3rd party and was told to bring the car back, I did\ not want to return the car. I then contacted Oakridge Ford and the Used car Manager was no help at all and was the most unprofessional person I've experienced in my life. I'm 51 years old and have been in sales for the last 15 years, selling for Fortune 500 companies like Dell, Rogers and Bell. This person needs some life lessons in customer service. If I was part of the executive team this person would be removed immediately. I was born and raised in this city and I have lots of friends. As of this moment on I will never recommend, promote or advise anyone to purchase products from your company. Here's hoping this person is removed as an employee as I'm sure this is not the 1st complaint about this person and will not be the last if you continue to employ them... I hope your company corrects this problem!! More

Poor customer respect I made an appointment to test drive a used car, I saw online. I spoke to Alex at the dealership, she said the car was still available and I made an ap I made an appointment to test drive a used car, I saw online. I spoke to Alex at the dealership, she said the car was still available and I made an appointment for the test drive later that day. Thirty one minutes before my appointment, I received a text message, saying the car had been sold. Why make an appointment, if there is no expectation the car will still be there? If I would have been told the car could be sold before my appointment, I would have come immediately. For a company and industry that relies on customer service, they failed, big time! I will seriously think twice about choosing or recommending this dealership in the future. More

First time buyer great experience with Dennis I am a first time car buyer and Dennis was exceptional! Dennis worked with me to help me finance a model I could afford without sacrificing the featur I am a first time car buyer and Dennis was exceptional! Dennis worked with me to help me finance a model I could afford without sacrificing the features and style I was looking for. He was also very objective and helpful when I was offered Vehicle Armour (which I would recommend investing in) to add onto my lease. He was knowledgable, enthusiastic, and went above and beyond when making sure I knew all the features of my new car. Great experience, and would recommend for anyone looking for a car. More

Recalls: see statement below This visit to Ford was for a replacement of the block heater of 2016 F 150. The first notification Came in February, 2019. On contacting Ford, I was t This visit to Ford was for a replacement of the block heater of 2016 F 150. The first notification Came in February, 2019. On contacting Ford, I was told that I could bring in my vehicle (would need 6 hours) to see if the heater needed to be changed. At that time the replacement part was "not available". On contacting Ford of Canada, I was in formed that the replacement part "should be" available in 2 to 3 months. I next received a notification from Ford in August, 2019 indicating that the part "was available". I arranged to have the vehicle available for August 29, 2019 and would require 6 hours to replace the part (no rental vehicle available). I arrived at the appointed time and was told it would be about 30 minutes. I recieved the vehicle back in about 25 m minutes and was told the they would be in touch for me to rebook and appointment for the replacement part. I was then told that the replacement part was "available", but just not there. My "complaint" is the lack of appropriate information. If arrangements are being made for a recall to replace a part, then why aren't the replacements present for the arranged appointment. It would be far more efficient in my time, the contact people's time and time in the Service Area. I am now waiting to make the appointment for the next visit to the Service department when the "part" arrives. More

Outstanding Service from Norman James I came into dealership with a couple of choices in Mind. Norman streamlined my views and read what I needed and could afford. sure we had options, but I came into dealership with a couple of choices in Mind. Norman streamlined my views and read what I needed and could afford. sure we had options, but he knew my comfort level. he is all about bonding and connecting. he understands the customers' needs and helps facilitate it. wonderful experience from a wonderful guy. I came in with my friend Lloyd and he was very comfortable too, even mentioned about another vehicle in year or two. Norman can read people and empathize to fit needs. there was no pressure. it was like dealing with a friend. many many thanks More