Northstar Ford Cochrane

Great Experience NorthStar Ford helped me with a bunch of issues on a vehicle that I bought at another deanship. If you want great Customer Service...I recommend Nort NorthStar Ford helped me with a bunch of issues on a vehicle that I bought at another deanship. If you want great Customer Service...I recommend NorthStar Ford. These people went the extra mile to make sure I knew exactly what work needed to be done. Even suggesting an order of priority to fit into my budget. They were clearly professionals that care about their customers. Thanks NorthStar Ford. More

Erroneous charges, damages, lost backing to car starter We brought in our Ford F150 for routine work in August, 2014 to Cochrane Northstar Ford.Before even leaving the lot we noted scuff damage to the rear We brought in our Ford F150 for routine work in August, 2014 to Cochrane Northstar Ford.Before even leaving the lot we noted scuff damage to the rear bumper., and that the backing to our after market remote/starter attached to the key ring was also missing, as well battery, and license plate light was charged for, yet not working. Shirley, the Customer Service Rep, stated that she could not see how their people could be responsible, and that the Manager, Amanda had 'just left'. The manager, Amanda, when called the next day, refused to consider our concerns, stating that "our tech guys would never loose the stuff or cause any damages, ever." She was disinterested and verbal hostility, We had assumed professional warmth and concern! Receiving none, we took the alarming matter in writing to Ford Canada, who forwarded it again to the manager of Cochrane Northstar Ford, who has still not acknowledged or contact us, now six months after the incident. More

You need to ask first When you take your truck in...I thought u need to call the customer before doing something it wasn't taken in for. I took my truck in for a oil change When you take your truck in...I thought u need to call the customer before doing something it wasn't taken in for. I took my truck in for a oil change. $60 but when I picked it up it was over $110.....When I asked they told me cause they changed my filter....it was just changed the last time. Then they told.me they didn't have my old one....which was New and that they only thing they would do it take it out of my truck and I could buy my own. Just moved to Cochrane and they just lost all our business as we are ford ppl.....I will drive to Calgary now.. More