Northstar Ford Calgary - Service Centre

Highly incompetent, have tried for 60,000 km to have leaks repaired on my 09 Ford F150. Vehicle has sat at the dealership for up to two weeks at a time. The final insult was being charged $80.00 for dec leaks repaired on my 09 Ford F150. Vehicle has sat at the dealership for up to two weeks at a time. The final insult was being charged $80.00 for declining to fix a transmission leak under warranty. They stated it was not leaking. When I climbed under the vehicle and took photographs of the fluid staining, I was told that it was "only weeping, that in order for it to be fixed under warranty, it had to have actual drops dripping while it was in the shop." The service manager's arrogant answer was twofold; first he accused me, in front of other customers, of trying to get him to commit warranty fraud which is a total insult. When confronted with the photos of the leakage, his only response was the weeping comment, and if I wanted him to actually look into the matter again, then sign another work order so he could charge me twice. Total arrogance. More

If you are getting an estimate from these guys for service repairs be prepared to be waiting a long time. I went in two weeks ago to get an estimate for some damage done to my vehicle and after my app service repairs be prepared to be waiting a long time. I went in two weeks ago to get an estimate for some damage done to my vehicle and after my appointment I was told they would email me the quote. I was expecting it that day or the next. However, it's been two weeks now and I have called twice requesting an ETA on the estimate. Although the customer service rep wasn't rude with me, I was told it would be sent out asap. I am STILL waitng for this estimate. My car is for sale and buyers are asking to look at it but I have to refuse until I get this estimat then send it to my insurance and then get the damage fixed. These guys are super slow so if you would need an estimate that won't take two weeks I would recommend going somewhere else. THIS IS FOR SERVICE DEPARTMENT ONLY. More