North Edmonton Kia

I'd like to share my detailed experience with North Edmonton Kia over the past year. In May 2023, I was in the market for a fully loaded Sorento. The dealership showed me a 2021 Sorento X-Line, but Edmonton Kia over the past year. In May 2023, I was in the market for a fully loaded Sorento. The dealership showed me a 2021 Sorento X-Line, but due to an AMVIC inspection requirement, I couldn't test drive it immediately. Trusting their assurance, I bought the vehicle and took it home. Over the next few weeks, I realized it lacked the specifications and options I desired. Research revealed that the X-Line model wasn't what I needed; I wanted the X-Line SX. Returning to the dealership, I referenced their claim on their website about exchanging vehicles within 30 days and 2000 km if unsatisfied. I also wanted to cancel the warranties. They assured me it wouldn't be a problem and had a 2023 Sorento SX arriving in early June. Emphasizing my deadline before the 30-day limit, they reassured me they would handle everything. I signed papers and left a deposit based on their promise. Upon being informed the new vehicle was ready, I returned to complete the paperwork with the sales team. During the process, I noticed nothing about the exchange or warranty cancellations, leading me to inquire. They explained these matters would be resolved in the finance department post-signing. However, in finance, I was told the warranties couldn't be canceled as the 30-day period had lapsed. Despite my earlier request and assurances, they offered to adjust the contract figures to compensate, though the process seemed unclear and complex. Eventually, the total cost broke down as follows: $55,801.25 for the new vehicle and a total due of $77,854.93, which included $22,053.68 carried over from the previous vehicle and warranties. Dealing with the service department was similarly frustrating. Despite a lifetime oil change agreement requiring servicing exclusively at North Edmonton Kia, my first appointment, scheduled in advance, took 4-5 hours. The same delay occurred during my second visit, prompting me to seek faster service elsewhere, completing it in just 30 minutes. Upon returning for the third service, I was informed my lifetime oil change agreement was void because I had not adhered strictly to their service schedule. Additionally, I raised concerns about a coolant smell and loss of fluid in the reservoir, but despite their diagnostics, they found no issues or need for further investigation. The reservoir continues to lose fluid at a significant rate, yet I've been assured that nothing is wrong with my vehicle. Overall, my experiences with North Edmonton Kia have been disappointing, with promises unfulfilled and service quality falling short of expectations. More

This has been far my worse experience ever in dealing with a dealership I have been tryin for a week to get info on a vechile I have emailed them called them and always keep getting excuses I drive with a dealership I have been tryin for a week to get info on a vechile I have emailed them called them and always keep getting excuses I drive back up today from Fort McMurray to get back my $1000 refund on this vechile in which they don’t even have on the lot yet but he told me that this was non refundable I told Adam I had emailed I have called for a full week and all I got was excuses and he said everyone is only human right lol I have the sent email all the phone calls still on my phone but they still refused to return my deposit North Kia Edmonton is the worst place to go and attempt to purchase a vechile from in my opinion More

BEWARE ! !! Feels like deal with scammers , If you have any problem with your car, specially , if your vehicle still under manufacture warranty - this guys w !! Feels like deal with scammers , If you have any problem with your car, specially , if your vehicle still under manufacture warranty - this guys will charge you an additional fee of 250.00 CAD even if your issue will covered by warranty . Then they tell you - that they will refund you that money if your issue will be covered by warranty and it is covered by warranty , but guess what - they lies ... BEWARE OF SCAM More

First of all, don't ever buy a vehicle from these guys. No respect with customers, they pass the buck on any issues. Poor service, poor everything. They give the car industry a poor name. Went in to have o No respect with customers, they pass the buck on any issues. Poor service, poor everything. They give the car industry a poor name. Went in to have our used vehicle checked over because we went to jiffy lube to have our oil changed outside of there deal to have the oil changed at thier dealership for the life of the vehicle. At jiffy lube the tech told us that the oil was at the bottom of the add level on the dip stick. And also conventional oil was being used. Synthetic oil was supposed to be used and the dealership was putting in conventional oil. All we got from the manager at the time was a run around. They are so pathetic, would not look after us after spending 30 grand on a newer used vehicle. Told us to go to this department and that department and talk to them about our issues. This manager would take no responsibility for any issues. He even said to take it to hyundai to get it looked after. At hyundai they found the manifold had a crack in it and had to be fixed. So all said and done we spent another 6 grand on a vehicle we purchased for 30 grand. These guys are the worst, do not buy a vehicle from these guys, they have no class at North kia! No respect for there customers and nothing but a run around. Never buy here.... More

The worst place to work, there isn't a single woman in Sales in the dealership because all the managers are macho, uneducated, and have risen to their positions without merit—salesmen who later became man Sales in the dealership because all the managers are macho, uneducated, and have risen to their positions without merit—salesmen who later became managers without education. I found out about bad actions in the vehicles they sell, racists, and mediocre people. I would never stop there in my life, neither as a customer nor as an employee. If you've just arrived there, run." More

Bought a vehicle 5 months ago. It has had a squealing sound when I drive slow. Brought it back twice and they "fixed it". Yet it still makes a God awful sound. Just talked to the It has had a squealing sound when I drive slow. Brought it back twice and they "fixed it". Yet it still makes a God awful sound. Just talked to the service manager and he told me there is nothing he can do and I need to change everything to do with the brakes. Would not recommend... More

Great staff, smooth and quick process. They are detailed and helpful. My family always feels comfortable They are detailed and helpful. My family always feels comfortable More

I love Kia's lineup. The sales guy was really helpful. I'd definitely buy from them again The sales guy was really helpful. I'd definitely buy from them again More

Do yourself a favour and do not get any service done at North Edmonton Kia, I had booked in for a road trip ready service which includes a tire rotation, wheel check, oil change, 99 point inspection and a North Edmonton Kia, I had booked in for a road trip ready service which includes a tire rotation, wheel check, oil change, 99 point inspection and a exterior detail for $99 + tax - great deal right ?!? WRONG . I am speaking to an older fellow service writer telling him that when they do the air conditioning performance check to recharge my a/c again because last year it blew warm air, was diagnosed, checked for leaks none so recharge was done . Car is blowing warm air again for a less than two year old car, it being already checked for leaks and none found I shouldn’t have to recharge my a/c every year and I sure shouldn’t have to pay for it. I hate to be rude but this old man was trying to tell me 5-6 hours for the service, NOT including the air conditioning diag that he was trying to force on me again when that dealership already did it and found no leak. I was raised around the trades, I worked in a dealership , I know for a fact it doesn’t take 5 hours for a oil change, tire rotation and a detail, get real . I had the exact same service done at the same dealership where I bought this car and it took 1 1/2 hours and only that long because he was checking the a/c for a leak . Does this guy think I was born yesterday ??? From arguing with me about my air conditioning to how long it takes to change the oil I am so done with north Edmonton Kia . The only good thing I got from there was my dam car and they can’t even get the air conditioning corrected. All the staff have changed and the service department xxxx the bed, you lost a loyal customer. If you want to be in a bad mood and talk to someone who doesn’t know up from down than yes this is your place to go ! More

I have many disputes with this dealership 1. When we bought our Kia Sportage, they didn't pay off my previous loan until the finance company called me and informed me. While they fixed their pro When we bought our Kia Sportage, they didn't pay off my previous loan until the finance company called me and informed me. While they fixed their problem, it hit my credit. 2. On our second servicing, they didn't use the lug nut key, and cut off the lug nut. I don't care about that, but they tried to forward the charge to my wife while I was away with work. 3. With our purchase agreement, we had free oil changes. Upon our second oil change, they backtracked and told us that was not the case. 4. When I called and made that second servicing appointment, the service desk woman gave my wife some absolutely uncalled-for attitude, claiming the appointment was never booked. Only after showing my call history and the exact time I called did they realize their mistake, and my wife did not receive an apology. 5. My dear friend brought her vehicle in to have the dealership purchase it. After signing the bill of sale, they called back and told her they are backing out of it due to damage on the vehicle (they had looked over the vehicle WITH MY FRIEND), and told her if she didn't pick it up, they were going to have it picked up and impounded. My poor friend didn't have much of a choice, as she doesn't have time or money to spend fighting this kind of situation. I absolutely did not want to post this here, but I'd be remiss to not bring this all to my review. We have given this dealership several opportunities to reconcile their misdeeds, and they keep impressing us with their negligence and poor service. Please keep my review in mind when you are choosing a dealership. More