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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,005 Reviews

1,005 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 01, 2024

I had a great experience great help excelente service with a smile fast quick and efficient everything was explained easily and smoothly over all extremely satisfied with service More

by chrisgma8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo lazcano
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your excellent experience with us. Providing top-notch service with a smile is what we strive for every day. We appreciate your business and look forward to serving you again in the future!

Helpful
May 01, 2024

So nice and good services didn't wait that much thank you. Service. That people work nice More

by ruizaraceli595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony ortiz
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. We appreciate your business and hope to serve you again in the future.

Helpful
April 30, 2024

Marvelous the wait was quick they explained my service and said what they said they were going to do when my car was ready.. More

by mdrideaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with us and that our team provided clear communication throughout your service visit. We appreciate your business and look forward to serving you again in the future.

Helpful
April 30, 2024

Everything was great but my 1 issue is that I did not get a reminder sticker in my window for my next service. More

by Chrissyejohnson@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the oversight! Please feel free to stop by, and we'll happily provide you with a reminder sticker for your next service. Thank you for bringing this to our attention.

Helpful
April 30, 2024

Advisors were switched without even making me aware. I feel like previous advisor should let me know next time. More

by nadinesoliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not here
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced. Please reach out to discuss any concerns you have. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
April 30, 2024

The service was excellent! Friendly and welcoming environment. Would be returning for my service here again More

by desireeponce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back for your future service needs!

Helpful
April 30, 2024

Fast and complete service. They showed me where my car needed work and what I can do to take care of it More

by juandvacaeelrs25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear about your experience and that we could provide you with fast and comprehensive service. Should you have any further questions or need assistance, please don't hesitate to reach out.

Helpful
April 30, 2024

Missed comp car wash. Told due for water pump, I was caught off guard, 60k miles seems premature. More

by fjmehg50sbz
Recommend Dealer
Yes
Employees Worked With
Forgot
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May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience regarding the missed complimentary car wash. Regarding the water pump, our team follows manufacturer recommendations to ensure vehicle safety and performance. Please feel free to reach out if you have any further concerns.

Helpful
April 30, 2024

The worst service IEver have I when 4times in order to correct the problem and I have to pay may co payment twice for the same problem please hire more professional employees More

by juangarcia86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Many sanchez
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Helpful
April 30, 2024

Had my tires rotated, got my car back and it said tire pressure low brought it back 2 times before they resolved the issue. More

by ebrocket991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Helpful
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