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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,117 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,117 reviews

May 14, 2024

Went here to possibly trade in my current vehicle on another. Already had another vehicle picked out. We didnt even get to see the car. They immediately went into the appraisal process with my car. Offe More

by Disappointed customer.
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Mahamadou Toure
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sayed Najafi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2024 -

Nissan of Richmond responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

Helpful
May 13, 2024

Great customer service- friendly, respectful. Took time to listen and answer questions. I didn't feel rushed. More

by kimmiecoop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

Helpful
May 12, 2024

Mohamed was excellent he did the right things to make my deal where I want to be. Great salesman. More

by teesha.zee2013
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2024 -

Nissan of Richmond responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

Helpful
May 11, 2024

Stephon did a great job and the transaction was smooth. . Very team customer. Thank you for everything.. More

by Richrenptnrs
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2024 -

Nissan of Richmond responded

Rich, It's fantastic to hear that Stephon provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

Helpful
May 10, 2024

Really great customer service from Michael and Covey during the sale of my new Nissan kicks. More

by CP909
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. It's great to hear that Michael was able to assist you and that you had such a positive experience. COngratulations on your new Nissan Kicks! Jennifer Herrera Owner Loyalty Manager

Helpful
May 09, 2024

They were extremely helpful, kind, and patient. I am very happy with the service they gave me. More

by Jdhepler47
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mahamadou Toure
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May 10, 2024 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mahamadou and our team, and we look forward to working with you again. Jennifer Herrera Owner Loyalty Manager

Helpful
May 06, 2024

Very nice and professional the process was quick and easy I'm so glad I came to this dealership More

by Kingtom2021
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Jennifer Herrera Owner Loyalty Manager

Helpful
May 06, 2024

Stephon was great and the man upstairs (literally) took care of me I got everything I wanted amazing deal! More

by Arroganttai
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Stephon and our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Jennifer Herrera Owner Loyalty Manager

Helpful
May 04, 2024

Attentive, they try to work with the margin that the client requests.. Great professionals,Mohamed was great. More

by alinemattano
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Nissan of Richmond responded

Hi Aline: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Jennifer Herrera Owner Loyalty Manager

Helpful
May 04, 2024

Everyone was very friendly, very professional, and made the process simple and painless. I’m happy with the purchase. More

by zitro59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee
Report | Print
May 05, 2024 -

Nissan of Richmond responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Nissan of Richmond are glad to have you as a customer. Jennifer Herrera Owner Loyalty Manager

Helpful
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