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Nissan of Fort Myers - Service Center
Fort Myers, FL
717 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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717 Reviews of Nissan of Fort Myers - Service Center
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May 04, 2024
I gave 3 stars because I scheduled an oil change and they changed my oil so, they did their job. I also mentioned that I had a couple of concerns (wheel speed sensor and CV axle clicking) that I believed wer changed my oil so, they did their job. I also mentioned that I had a couple of concerns (wheel speed sensor and CV axle clicking) that I believed were covered under warranty when I scheduled the oil change. Upon arrival I was greeted by someone I assumed was a service department employee but they ended up being a 3rd party trying to use my insurance to install a new windshield. Annoying but not the end of the world. I was also informed that a $140-$150 diag would be needed to determine if my issues were warranty items or not. I get that people are in business to make money (I’m one of them) but the warranty was sold on the front end. I don’t need someone telling me that it costs $140+ to stick an OBD reader into a port or tell me that it could be the result of “rodent damage” and wouldn’t be covered. I declined the diag and 90 minutes later got my truck back with the oil changed. Job complete. If he would’ve mentioned the diagnostic fee up front, I never would’ve gone because I can get a synthetic oil change 10 minutes from my house for $85 dollars, never get out of my truck and it typically takes 20 minutes. I wouldn’t have to sit in a waiting area full of mostly upset people and watch sales employees and customers yelling at each other about deals that went bad. Anyway, my 2020 NV2500 has been an amazing vehicle and one of the best plumbing vans I’ve ever owned. Still planning on having my issues fixed under warranty but wouldn’t be surprised if it ends up costing me somehow. I’m looking forward to the warranty being over because there will be zero incentive to visit this dealership again. More
by BRIANESCOGA
Verified CustomerEmployees Worked With
The only name I picked up was Noel possibly.
Helpful May 03, 2024
Alex, our service advisor has been very helpful and helpful with no high pressure. We only have one car and the shuttle service has also been very helpful. Prices have seemed high but that seems t helpful with no high pressure. We only have one car and the shuttle service has also been very helpful. Prices have seemed high but that seems to apply to everything now days. More
by TJKERR2
May 01, 2024
First class attention, human warmth, cordiality, unforgettable experience for me and my son in the purchase of their car. They show you that they care about your satisfaction and guide you through t unforgettable experience for me and my son in the purchase of their car. They show you that they care about your satisfaction and guide you through the best options for what you need. The best in SWF. More
by MONSERRAT_MACIAS36@hotmail.com
Employees Worked With
May 01, 2024
Caused more problems than when I brought my vehicle in the worst and last time I'll ever deal with this dealership. the worst and last time I'll ever deal with this dealership. More
by Kclaude
April 30, 2024
Poor communication from staff and received an oil change card in the mail, however, it was not honored at the service dept. Much higher cost than surrounding area dealers for oil changes. card in the mail, however, it was not honored at the service dept. Much higher cost than surrounding area dealers for oil changes. More
by DLFIVE
Employees Worked With
April 30, 2024
Pleasant to deal with even though I've had my car in 5-6 times now for issues. The dealership is great at handling manufacturing issues times now for issues. The dealership is great at handling manufacturing issues More
by JESSEEDWARDCOX
April 29, 2024
Garrett was very professional, helpful and friendly. He explained what service was recommended but understood my financial concern about the cost and let me know I could come back at anytime to get thos He explained what service was recommended but understood my financial concern about the cost and let me know I could come back at anytime to get those services. I would make one suggestion. Make the waiting are warmer. It is very cold in that room. More
by ROBINSV2
Employees Worked With
April 29, 2024
It was a great time, they were quick and honest about it and didn’t over push anything and didn’t over push anything More
by JUSTINCOLTS24
Employees Worked With
April 29, 2024
Was charged $150 analysis fee that was apparently disclosed in document signed on tablet at check in BUT the advisor never mentioned such charge would be assessed making it a surprise. Indicated I t disclosed in document signed on tablet at check in BUT the advisor never mentioned such charge would be assessed making it a surprise. Indicated I thought vehicle was starting hard might need a tune up but was running fine once started. Advisor indicated that the vehicle was starting as it should but I received a recommendation for a spark plugs, wires, distributor cap and more. End result, I paid $258 for an oil change! The analysis fee should have been discussed by the advisor at check in. The vehicle, 1982 280Z, had a light on the dash flashing for low washer fluid and it was not even addressed until I pointed it out at pick up. That is some high-quality inspection! I spent 30+ years in the dealership business as an owner and realize the biggest danger to your business are those customers who are unhappy and do not tell you about it. This advisor was at best deceptive and his behavior should be addressed. More
by MDICKEN
