Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Niello Volkswagen - Service Center
Sacramento, CA
371 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
371 Reviews of Niello Volkswagen - Service Center
Sort by
Verified Customer
Helpful May 03, 2024
Travis & Brandon both were super helpful and I enjoyed working with them both. What is frustrating is that the spoiler on the car is a different white than the white of the car. The two of them looked int working with them both. What is frustrating is that the spoiler on the car is a different white than the white of the car. The two of them looked into it and found that it is actually on all of the white Tiguan's. They advised that the color match wouldn't be covered under warranty because it seemed to be "stock" for the line. They advise I reach out to VW of America and see what they can do. I am not trying to be difficult but for someone who has owned 5 other VW vehicles, this is a first! I'd love for it to match so I'll try to reach out to VW and see if they can approve the adjustment. Shoutout to Travis for the help! More
by Ena
Employees Worked With
May 02, 2024
She was very competent and knew what she was doing-kept me in the loop about everything being done-notified me promptly about progress, me in the loop about everything being done-notified me promptly about progress, More
by MSBPRN
Employees Worked With
May 02, 2024
Great customer service from the time I arrived until the car was ready and picked up. It was a great experience. car was ready and picked up. It was a great experience. More
by jorge131769
May 01, 2024
Everyone at this dealership is fabulous. The staff is so nice. I bought a couple items from the shop and the guys in there were very nice as well. The waiting area is very clean and everyone The staff is so nice. I bought a couple items from the shop and the guys in there were very nice as well. The waiting area is very clean and everyone who walked through said hello. I used to go to Elk Grove VW and that place is atrocious, Niello is my new fav. You guys definitely have a forever customer. Brent’s pretty cute too so that added to the good experience. More
by cute1incali00
May 01, 2024
Daijah is awesome! Very professional and courteous. My first encounter with this location was not a good one after working with Daijah I’ve decided to give them another Very professional and courteous. My first encounter with this location was not a good one after working with Daijah I’ve decided to give them another chance. Thank you Daijah for treating me like a valued customer. More
by letanyaallen
April 30, 2024
Matt was wonderful he went beyond the call of duty. Very kind and very very helpful Very kind and very very helpful More
by COUNTRYGIRL1730
Employees Worked With
April 29, 2024
Easy to schedule appointments. In and out service. Great customer service. Would recommend to friends and family. In and out service. Great customer service. Would recommend to friends and family. More
by dukeohs
Employees Worked With
