Newmarket Hyundai

Great dealership, great sales associate Maria I just bought my first (used) car at this dealership. Was a fast and easy process. Maria, the sales associate who assisted me, was very friendly, info I just bought my first (used) car at this dealership. Was a fast and easy process. Maria, the sales associate who assisted me, was very friendly, informative and knowledgable. As well, she provided an extra special touch since I was a first-time buyer (e.g., gave me a snow brush, bow on the car and a gas gift card!!). I would recommend asking for Maria's help when coming to this dealership. More

Excellent Experience We had Maria Zonni as our Sales Rep and she was amazing. Maria was extremely helpful in finding the vehicle we wanted with the options we were looking We had Maria Zonni as our Sales Rep and she was amazing. Maria was extremely helpful in finding the vehicle we wanted with the options we were looking for. Delivery was exceptional as we wanted the new vehicle as soon as possible and took ownership very next day. Whole expierence was great and un stressful. I strongly recommend Newmarket Hyundai for anyone looking for a new car. Go check it out and ask for Maria! More

Argumentative, deceitful and disrespectful service I have had two vehicles serviced at Newmarket Hyundai and clearly have learned what others have already reported. Not only is their service poor, but I have had two vehicles serviced at Newmarket Hyundai and clearly have learned what others have already reported. Not only is their service poor, but their advisers are often misleading, disrespectful and argumentative. In this day and age, customer service has quickly become a lost art. No more so is this present than at this dealership. Their CA's speak to customers as if they uneducated, uniformed and simply not knowledgeable. What this dealership and it's CA's need to understand is that many consumers today are far more knowledgeable than they clearly give them credit for. On my last visit I attempted to bring to their attention known reported mechanical issues with one of their vehicles. I cited TSB's that were readily available as well as pending class-action lawsuits not just in the U.S. but in Canada for mechanical failures that went unaddressed by Hyundai. The CA that I was speaking with snapped back and said, I don't need to look these up. I can tell you that our dealership hasn't seen any such issue. I then requested to speak with the service manager and was abruptly cut off and put on hold. Two minutes later the same person picked up and said that they spoke with the service manager and that I would have to bring my vehicle bank in and pay another service fee to have them investigate the same issue that I had already paid to have looked at with no real solution as to the cause of the issue. I was then advised that I could be put into the service managers voicemail without even being given the opportunity to speak with them. Big mistake! I WILL NOT be bringing any of my vehicles back to this dealership. If I am going to have to pay a second diagnostic fee to have me vehicle assessed for an issue that this dealership didn't satisfactorily resolve the first time that I was there, I am simply going elsewhere! Poor customer service, poor mechanical service and very argumentative and rude. I don't need to endure that type of poor service and attitude. My advice to this dealership is to invest some time and resources putting their CA's through some customer sensitivity training and work on doing a better job on their service. Reputation is everything and if enough people speak up about the poor quality of it at this dealership, they will realize one day that they need to do a better job of it or they will one day be out of business. More

Will return to this dealership for future purchases. Maria Zonni was our sales rep and she was fantastic. She worked with us to find the perfect vehicle for our family making our overall experience a ver Maria Zonni was our sales rep and she was fantastic. She worked with us to find the perfect vehicle for our family making our overall experience a very positive one. All of the staff was welcoming and helpful but Maria went the extra mile and not only sold us an amazing Santa Fe XL, she sold us on the dealership as well. Thank you Newmarket Hyundai. More

Thorough and professionable I recently purchased a 2018 Tucson from Newmarket Hyundai. The whole sales experience from initial request to vehicle delivery was very professionall I recently purchased a 2018 Tucson from Newmarket Hyundai. The whole sales experience from initial request to vehicle delivery was very professionally handled, The staff of sales, finance and service were all friendly and helpful. In particular the sales representative, Maria Zonni was very helpful in finding the vehicle I wanted and getting a timely delivery. I will strongly recommend Newmarket Hyundai to anyone seeking a new car. More

New Kona I bought the 2018 Kona , Maria is a. Outstanding sales rep at Hyundai Newmarket. She really takes the time to make sure your purchase is the right one I bought the 2018 Kona , Maria is a. Outstanding sales rep at Hyundai Newmarket. She really takes the time to make sure your purchase is the right one. Thank you Maria More

Stay away Strongly recommend avoiding the service centre at this dealership. The lack of integrity demonstrated is astonishing. They recently tried to take adv Strongly recommend avoiding the service centre at this dealership. The lack of integrity demonstrated is astonishing. They recently tried to take advantage of my wife's lacks of knowledge of cars and attempted to over charge her a ridiculous amount for a simple fix telling her that the replacement of a single lug nut post on the wheel would require several hours of labour. Thankfully she called me and we will take the Elantra somewhere else for the job. Upon reflection we realized that the recall on the back brakes which they were fixing on the same day required several hours of labour and that they were attempting to hit us for that time, and profit by the recall. Instead of offering to replace the post since they had to remove the back brakes for the recall, they were attempted to shift the cost of the recall to us. We will not return to this dealership. More

Excellent Experience I had an excellent experience at Newmarket Hyundai, especially with Katie who was amazing and understood I needed a car and fast!! She was knowledgea I had an excellent experience at Newmarket Hyundai, especially with Katie who was amazing and understood I needed a car and fast!! She was knowledgeable and able to negotiate a price per my budget! She even came on her day off and even swapped my plates herself! More

Estimate I came in for an estimate on new tires. The sales rep was very helpful and polite. She gave me several options. I believe her name was Krissy. She was I came in for an estimate on new tires. The sales rep was very helpful and polite. She gave me several options. I believe her name was Krissy. She was excellent. I haven’t decided where I will get my tires yet but I am definitely thinking about going back there. The help I received was AMAZING!!! More

Excellent Experience We just bought our 3rd car from Newmarket Hyundai, and had the pleasure speaking with the sales rep Katie Clayton. She was very personable, and was ab We just bought our 3rd car from Newmarket Hyundai, and had the pleasure speaking with the sales rep Katie Clayton. She was very personable, and was able to answer all of our questions for us. She was also very knowledgeable on showing me how to use the features in the vehicle. She was very friendly and made us feel very welcome. I would recommend anyone to go and see her for your next car! More