National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your recent visit to National Automotive Group. We take customer feedback very seriously and strive to ensure that all of our customers receive the highest level of service and care. However, as your review is anonymous, we are unable to investigate the specific details of your visit. We would greatly appreciate it if you could reach out to us directly with more information regarding your experience, including any evidence you have regarding the oil change service. At National Automotive Group, we are committed to providing transparent and reliable service to all of our customers. If there were any issues with the oil change or any other aspect of your visit, we would like the opportunity to address and rectify them promptly. Your satisfaction is our top priority, and we want to ensure that your trust in our dealership is restored. Please feel free to contact our Service Manager, Darrin Howard, at (910)347-3777 at your earliest convenience so that we can discuss this matter further and work towards a resolution. We value your feedback and would love the chance to make things right. Thank you for your understanding, and we look forward to hearing from you soon.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your experience at National Automotive Group! We are thrilled to hear that Kitrell provided you with excellent service. Our team takes pride in delivering top-notch automotive care, and it's fantastic to know that Kitrell's dedication to quality shines through. We understand that waiting for your vehicle can sometimes be an inconvenience, which is why we strive to make your experience as comfortable as possible. It's great to hear that you enjoyed our waiting room amenities, including snacks, coffee, and water. Your kind words motivate us to continue providing exceptional service to all our valued customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to leave such a glowing review of your experience with Kitrell Early at National Automotive Group! We are thrilled to hear that Kitrell provided you with exceptional service and made your visit to our dealership stress-free and enjoyable. Kitrell is truly an asset to our team, and we are delighted to hear that he went above and beyond to ensure that you were well-informed and taken care of throughout the entire process. Providing our customers with professional and courteous service is always our top priority, and it's fantastic to hear that Kitrell exceeded your expectations. We will be sure to pass along your kind words to Kitrell and the rest of our team. Reviews like yours serve as motivation for us to continue delivering the highest standard of service to all of our valued customers. Thank you again for choosing National Automotive Group, and we look forward to serving you for many years to come!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! At National Automotive Group, we take pride in providing a professional and pressure-free environment for our customers. We're thrilled to hear that Kevin, our salesman, provided you with honest and knowledgeable service. Your recommendation means the world to us, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Darrell provided you with exceptional assistance in getting your vehicle fixed. Ensuring that our customers receive prompt and helpful service is a priority for us, and we are delighted to hear that Darrell exceeded your expectations. It's fantastic to hear that Darrell maintained clear communication throughout the process and was always responsive to your messages. Providing personalized and attentive service is something we strive for, and we're glad Darrell exemplified this during your interaction. We will make sure to pass along your kind words to Darrell. Knowing that his efforts made a positive impact on your experience will surely motivate him to continue providing outstanding service to all our customers. Once again, thank you for choosing National Automotive Group. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us such a positive review! We are delighted to hear that you found our facility clean, and that our team completed the work in a timely manner. Ensuring a comfortable and efficient experience for our customers is always a top priority for us. We are also thrilled that you found our staff to be courteous. Providing excellent customer service is at the core of what we do, and it's wonderful to hear that our team members made your visit enjoyable. Your feedback is greatly appreciated and will serve as encouragement for our team to continue delivering high-quality service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing National Automotive Group. We look forward to serving you again soon!