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Napoli Nissan
Milford, CT
1,820 Reviews
The Best Prices, Service & Selection in CT!
Family owned and operated since 1959
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 1,820 reviews
May 01, 2024
The salesperson said I needed tires and rear brakes, I have less than 23000 miles on the car. This tells me the tires Nissan puts on the car are cheap xxxx. I asked the salesperson about the brakes needin have less than 23000 miles on the car. This tells me the tires Nissan puts on the car are cheap xxxx. I asked the salesperson about the brakes needing replacing at this low mileage, he replied that Nissan puts thinner pads on the rear, I cannot believe that. I took it to a brake place where they told me the brakes were fine. I cannot believe anything your dealership tells me again. More
by Xanaduman1
Verified CustomerEmployees Worked With
Helpful April 30, 2024
They were really helpful. The process of the paper work was quick and easy. I Love my car. The process of the paper work was quick and easy. I Love my car. More
by Shannea521
Employees Worked With
April 27, 2024
Very pleasant. Very professional. Very accommodating. So far so good. Keep it going I need you. Very professional. Very accommodating. So far so good. Keep it going I need you. More
by aruggiero1948
April 26, 2024
My experience at Napoli was extremely efficient and pleasant. Thank the fabulous team . Bless you all! pleasant. Thank the fabulous team . Bless you all! More
by nlarocca43
April 25, 2024
Both the person who booked my appt and took care of me at the front desk they were both very professional and helpful. Im always treated with courtesy and everything is explained to me about my car and all o the front desk they were both very professional and helpful. Im always treated with courtesy and everything is explained to me about my car and all of my questions are answered. Also they are always very on point about how long the job is going to take so i can choose if i wait at the facility or comeback later. I truly appreciate you excellent costumer service. More
by OMONRELAE
April 22, 2024
The staff at the dealership are professional and friendly. However, my experience with the actual service was sub par. I bought my car from their partner dealer down the street from them. I schedule friendly. However, my experience with the actual service was sub par. I bought my car from their partner dealer down the street from them. I scheduled my service appointment but my information was not in the system at all. When my car was brought in the garage to be worked on, I was told they did not have the part for my car and I'd have to come back once it was ordered and received. I live 40 mins away. It was a wasted 1.5 hour drive! When I came back the next day, they took my car in immediately and the service was done fairly quick. My washer fluid level was low and it's still low. Clearly they did not top off the fluids! After my experience, they should have even if it's not typically done. However, it should be since other service garages does. My experience would have been forgiven/forgotten if they offered to add an additional comp service but they did not. Which is why I was willing to complete this survey. The 3 stars was only because the staff was pleasant. More
by tannymd
Employees Worked With
I don't recall names
April 21, 2024
No pressure very knowledgeable personnel very nice atmosphere inside offices would recommend this to another person who’s looking to buy a car atmosphere inside offices would recommend this to another person who’s looking to buy a car More
by gdjohnson48
April 20, 2024
Very helpful through would recommend to other friends and family Rickie was great will be back family Rickie was great will be back More
by Evans888
Employees Worked With
