Nanaimo Mitsubishi

Due to the current pandemic and what is now a reality of uncertain times, thank you for making this purchase one that we will not regret. To Scott and Court (salesman), thank you for your patience, hones uncertain times, thank you for making this purchase one that we will not regret. To Scott and Court (salesman), thank you for your patience, honesty and transparency. Your empathy and passion made all the difference. You both went above and beyond. You welcomed us into the “ Mitsubishi Family “ and we drive away now with you both a part of ours. Thank you to Justin H, who took the time to explain each and every document. Your team is truly exceptional ! More

Do not purchase from here!!! I have been lied to for 4 months about getting money back, so had to contact the GM to have it resolved. Then booked an oil change and they forgot to order my oil filter, so I months about getting money back, so had to contact the GM to have it resolved. Then booked an oil change and they forgot to order my oil filter, so I had to re-book. I re-booked and 3 days prior to my oil change I was told I didn't have free lifetime oil changes. I had to gather all my texts, email msgs and signed paperwork to prove I was entitled to it. I've had nothing but the run around since day one with this company. They are awful and it seems I'm not the only one who's had awful experiences, as I've read all of the internet. Do your research before doing business with this company!! More

Scam never againThey only know how to take your money, Scam never again They only know how to take your money, this people dont know how to make the customer happy aslong as they take your money Scam never again They only know how to take your money, this people dont know how to make the customer happy aslong as they take your money More

We are so disappointed with this dealership. Our experience was awful. When the general manager was contacted, this response was "I don't see the possibility of a positive outcome so I'm not helping experience was awful. When the general manager was contacted, this response was "I don't see the possibility of a positive outcome so I'm not helping you!" What a pathetic, nasty and mean spirited way to behave. I loved the Outlander but I would NEVER purchase one from this dealership. Stay away, this dealership cannot be trusted... AND the place was packed! They did not practise social distancing, not everyone wore a mask and well over the recommended number of staff crowded into the staff room without masks against the recommendations of the Provincial Health Officer, Dr. Henry, for Covid 19 safe practises. More

This will be the third vehicle we have bought from Nanaimo Mitsubishi! These guys go the extra distance, they have always taken care of any issues we have had and always make us feel like family. Go s Nanaimo Mitsubishi! These guys go the extra distance, they have always taken care of any issues we have had and always make us feel like family. Go see Scott H, he knows his stuff!! More

Completely sleazy outfit. Really disappointing. They pretend they're giving you a discount when they're not, and will sneak a higher interest rate past you when it comes time to sign. Super slimy. Not s pretend they're giving you a discount when they're not, and will sneak a higher interest rate past you when it comes time to sign. Super slimy. Not sure how they sleep at night. More

Bought my vehicle from Nanaimo Mitsubishi a few months ago , had an awesome experience!! Great team! Got all the information I needed/ asked for, I wanted a sporty vehicle that was reliable and would last ago , had an awesome experience!! Great team! Got all the information I needed/ asked for, I wanted a sporty vehicle that was reliable and would last a very long time! I felt like I was well equipped/ informed and was buying the perfect vehicle! Definitely go to Nanaimo Mitsubishi when looking for your future vehicle! Highly recommend! More

Good afternoon:) Happy Thursday! I waited a full year to write this review, so i could give a honest opinion. In the year since I purchased my 2019 Outlander GT, i have been treated well, from DJ and Dez write this review, so i could give a honest opinion. In the year since I purchased my 2019 Outlander GT, i have been treated well, from DJ and Dez who answered all my questions, to Hermon the legend himself, who cut me the deal I wanted for me to fall in my budget, plus he hooked me up with the whip he had alot of extras put on like 3M wrap, Thule rack, emblems, floor mats, ECT.. the wizard Liam, thank you for getting me a great interest rate for the financing, and big thanks to Victor the OG double OG, triple OG in the service department whos been there a decade! Thank you for the great service and the honesty , all the service guys are top guns, they don't try to sell you the winter air, or headlight oil flush, muffler flush, or wallet flush. I recommend them, but do your homework on what you want, and can afford, then you will have a good negotiation and lifelong dealership with staff that know your name, can't beat that! More

Transparent and informative! I had concerns going into a dealership for my first purchase, but this one changed my entire outlook on them. They made sure I was comfortable with th I had concerns going into a dealership for my first purchase, but this one changed my entire outlook on them. They made sure I was comfortable with the payments and gave me many options to choose from. Thank you for such a great first experience. I will be sending my son Natanyuh there More

Shaddy salesman...lie cheat and steal. Dont buy a car from these guys. I agreed to a fair price but my copy of the paperwork doesnt reflect that price. I think they are fudging things to pocket down paym from these guys. I agreed to a fair price but my copy of the paperwork doesnt reflect that price. I think they are fudging things to pocket down payments and cash rebates for themselves. They also lied about a protection package, saying it covers things it does not. More