Nanaimo Mitsubishi

We had a routine warranty service check done recently. On the way home we smelled 'exhaust fumes' and once parked in our driveway I discovered that after the oil change the 'oil' cap had been left off. Oi On the way home we smelled 'exhaust fumes' and once parked in our driveway I discovered that after the oil change the 'oil' cap had been left off. Oil was sprayed all over the engine compartment and onto the hot exhaust manifold, etc. (causing the smell of exhaust fumes in the cabin.) We called the Mitsubishi service department right away and the response was Top Notch. Within a few minutes they had arranged for a tow truck to fetch the vehicle back to their shop. By later that day it was delivered back to our driveway with a thoroughly-cleaned engine bay and car wash. The smells were completely gone and "all's well that ends well." And they offered restitution regarding future service checks. No one likes it when mistakes happen. But sometimes they do. The response by Mitsubishi was excellent and it demonstrates a serious commitment to building an ongoing customer satisfaction. They actually stood behind their product, owned up to the mistake and made it right in the best way possible. This has become all too rare in many businesses today, sadly. More

Just purchased my Outlander! Jacob K. Is a wonderful salesman. Heard what I wanted and bettered it. I was looking at one car but he found a better car with more bells and whistl Jacob K. Is a wonderful salesman. Heard what I wanted and bettered it. I was looking at one car but he found a better car with more bells and whistles but less expensive. Exactly what I wanted and he made it happen. Thank you to the team at Mitsubishi Nanaimo. It’s was a very friendly experience. More

I recently attempted to purchase a used vehicle at this dealership and my experience was very concerning from start to finish. During the test drive, the check engine light began blinking (which indicates dealership and my experience was very concerning from start to finish. During the test drive, the check engine light began blinking (which indicates a misfire), yet the sale was still pushed forward. Paperwork was completed and payment was taken before I received any proper diagnostic documentation or confirmation that the vehicle was safe to drive. After the sale was finalized, I was suddenly told the vehicle was not safe and that the knock sensor repair would take days—something that was not disclosed beforehand. Despite asking several times, I was not given any written repair documentation or technician notes explaining the issue. In addition, the ICBC Autoplan agent working inside the dealership advised me to file a “stolen plates” police report simply because my license plates were in another city. Filing a false report is illegal, and refusing to do that resulted in me having to buy new plates, new insurance, and then pay cancellation fees. While I did eventually receive a refund after insisting, the lack of transparency and the pressure to finalize a sale before confirming the vehicle’s condition left me extremely uncomfortable. I recommend that customers be cautious, request all mechanical documentation in writing, and avoid rushing into a deal. More

Iv been a customer with Nanaimo Mitsubishi for more then 5 years. Wayne, Luke, Andrew and Jake have always been amazing to deal with and truly care about me as a customer. My vehicle had hidden issues tha 5 years. Wayne, Luke, Andrew and Jake have always been amazing to deal with and truly care about me as a customer. My vehicle had hidden issues that we chased for a way too long! In the end the job was done great! They helped cut the cost where they could and I appreciate the team stepping up and doing a great job! More

Julian was able to find me my dream suv within a few days. William drove over the vehicle for me from Nanaimo to Surrey. I couldn’t be happier with it. Excellent condition and up to date service mainten days. William drove over the vehicle for me from Nanaimo to Surrey. I couldn’t be happier with it. Excellent condition and up to date service maintenance. I had my mechanic friend run diagnostics on the car and he checked the battery for me too! Top notch! I’ll certainly use them again in future and spread the word out. My utmost thanks for the quality service and vehicle I’ve received. More

We enjoyed dealing with our sales person Brayden and highly recommend him. The entire team at Nanaimo Mitsubishi were courteous and helpful. highly recommend him. The entire team at Nanaimo Mitsubishi were courteous and helpful. More

They were well mannered and kind to us. they were well mannenered and knowlegeable on the whole they were a good crew. they were well mannenered and knowlegeable on the whole they were a good crew. More

Luke Hunter provided exceptional service during my last visit. After watching the staff I’d have him promoted to the managers position. His ability to multitask and stay professional far exceeds visit. After watching the staff I’d have him promoted to the managers position. His ability to multitask and stay professional far exceeds others within. More

I was completely satisfied with my service on my car. They also washed it and vacuumed the front which made it look brand new. Thank you Wayne and team for Making me feel taken care of They also washed it and vacuumed the front which made it look brand new. Thank you Wayne and team for Making me feel taken care of More

They totally ripped off my friend. And at this point you're doing nothing about it except criticizing him and calling him bad names And at this point you're doing nothing about it except criticizing him and calling him bad names More