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Motor City Chrysler

Windsor, ON

4.3
1,469 Reviews

2300 Tecumseh Rd E

Windsor, ON

N8W 1E5

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1,469 Reviews of Motor City Chrysler

December 29, 2016

1st rate customer service the process was seamless...Jarrod showed me a 2017 Ram...Kathleen approved a great lease offer. Finance department was quick and easy. It was nice t More

by Jarrodfan
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Buchner Pearce, Jarrod Funkenhauser, Mike Fontaine
December 23, 2016

service department is terrible ive had frustrating experiences with them before but this recent time was the worst. I had to book my appointment 4 times for an issue i brought in to More

by Chrisd4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Stewart
Dec 28, 2016 -

Motor City Chrysler responded

Let me Reassure you this is NOT the standard we set at Motor City Chrysler. I am Very upset to see your review and would like to look into this further. Unfortunately this system does not give me your contact details. Please contact me directly, so I can look into this situation for you and see if there is something I can do to resolve the issue. Feedback, positive or negative is always helpful. I really do appreciate the time you have taken to let us know how we are doing. It will only help us to make things better for yourself and all our customers. Thanks again, and I look forward to hearing from you. Adrian Lavictoire Service Manager Motor City Chrysler.

December 22, 2016

Company Lease Car Picked up my 2017 Jeep Cherokee; the entire process was quick and painless. Jarrod was organized and my vehicle was ready when I arrived. I was happy More

by Nick Heinz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Funkenhauser
December 22, 2016

No point in booking an appointment Hello. I switched to this dealership to try it out and it didn't go too well. Had an appointment for 8am on a Monday, and my car was not even looked a More

by ehsimps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Stewart
Dec 22, 2016 -

Motor City Chrysler responded

I am very sorry to hear that your experience here at Motor City Chrysler was anything less than exceptional. At Motor City Chrysler, we really do strive to offer the best customer service possible. As a rule when you come in for an scheduled appointment, the time you are given is to meet with a service adviser to prepare a work order with the proper descriptions for our technicians to work on your vehicle. Your Appointment date reserves time in the shop that day for your concern to be diagnosed and repair if time permits. That said, if any of the jobs in front of you take more time than originally assessed the shop can and does back up, sometimes to the point that an 8am appointment will not get into the shop. It does not happen often but when it does its frustrating for both the customers and the staff as they are very concerned with our customers satisfaction. After all of that and the car has been diagnosed, it is sometimes necessary to order components to complete the work. Which just lengthens the amount of time the vehicle stays in the shop. There are a couple of ways we can counter act this issue though. First off we would be happy to pick up and drop off the vehicle to when work is needed. This will save you some of the aggravation associated with the process. Secondly if needed we can book the appointment so that a "loaner" vehicle is here for you when you come in for service. That way if there are any delays you can still get around. Finally I would just like to once again apologize for any inconvenience we may have caused you and I hope that this explanation will encourage you to give us a chance to show you that Motor City Service is second to none. Merry Christmas Adrian Lavictoire Service Manager Motor City Chrysler.

December 20, 2016

Preowned 2010 Camaro I recently purchased a 2010 Camaro from Motor City Chrysler. Two days after I got the car I checked the fluids and the power steering fluid was low an More

by mikerwave
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mitch Girard
December 15, 2016

left sitting in lounge for an hour I was left sitting in the lounge for an hour and when I went to inquire both shuttles were parked and one driver was reading the paper and the second More

by icedog1942
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
erin
December 15, 2016

Very informative and helpful staff NOT having purchased a new vehicle in Canada I didn't know what to expect. Jack really made my experience in buying a car very easy and I left feelin More

by MarthaC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Bryan
December 12, 2016

Amazing and great service. If you are looking to get into a new or used vehicle go see Wayne rogers. He is the man with the plan. Give him what you are looking for and he will More

by Aaron LeBel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Rogers, Bill Matchett, Adrian Lavictoire
December 09, 2016

Amazing Jarrod was great. He made every process simple and easy when it came to buying my new car. I brought my kids in with me at one point and he made sure More

by Ashley B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Weiler, Jarrod Funkenhauser, Bill Matchett
December 06, 2016

Amazing service! I needed to gather info and make a decision quickly. Karen was amazing at answering all my questions promptly and had everything ready for me. She is More

by M3l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Girard
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