Most Wanted Cars by Theo Motors

friendly and helpfull I loved how professional and friendly they were. and loved the variaty of cars they have and how they were fast to fix my car. I loved how professional and friendly they were. and loved the variaty of cars they have and how they were fast to fix my car. More

Excellent follow up for no cost I had a wonderful experience working with Damien at Theo Motors. He got me into a beautiful Mazda Speed 6 at a fantastic price, and was absolutely inc I had a wonderful experience working with Damien at Theo Motors. He got me into a beautiful Mazda Speed 6 at a fantastic price, and was absolutely incredible with follow up service after the sale. I had a bit of engine trouble a few days after purchasing and Theo Motors replaced multiple components not covered in the safety warranty for no cost to me whatsoever. While servicing the vehicle, I was given a brand new vehicle to drive also at no cost. It is clear that the folks at Theo Motors care about customer experience above everything else. My car is beautiful, running perfectly and was priced well below competitive market prices. I would thoroughly recommend this dealer to anyone. More

Quality experience,value pricing I was looking for a replacement for my 2003 Bonneville. My son suggested Theo Most Wanted to start, and that was the end. The selection, value and qua I was looking for a replacement for my 2003 Bonneville. My son suggested Theo Most Wanted to start, and that was the end. The selection, value and quality are second to none. I purchased a 2010 Infinity G37x and never looked back. Our salesperson Moe Sasila was very helpful in letting me test drive. No pressure sales tactics as you will see the cars sell themselves. I would highly recommend you make Theo Most Wanted Cars your next stop. More

Search is over Theo Motors ended my search of 5 months for a white 2010 G37 Infiniti. I live 50 mins away from the dealership and Damien made my experience worth th Theo Motors ended my search of 5 months for a white 2010 G37 Infiniti. I live 50 mins away from the dealership and Damien made my experience worth the drive. The quality of the vehicle was good along with the rest of their fleet of used vehicles were also inviting. Damien enjoys his business manager position and it shows through his customer service. I recommend Theo Motors as one of your destinations to purchase a vehicle and see the difference. More

My first car buying experience I just bought a Nissan Versa from Theo Motors and agree with other comments that it was a great experience. This was my first car so I must admit that I just bought a Nissan Versa from Theo Motors and agree with other comments that it was a great experience. This was my first car so I must admit that I had a lot of apprehension about being hustled. I went in and the sales guy wasn't an old hustler with a smoking jacket. It was a younger guy, named Damien. Anyway, I tested the Versa, I loved it. It was clean, very few kms, and felt like a new car. I went and tested some new cars at the Nissan dealership and went back to Theo Motors because it was essentially the same car for half the price. When I went back I was really impressed that Damien remembered me and my situation and I bought it that afternoon. Also, Damien set me up with a great financing rate which made more sense than what dealership offered. A+ More

Top Notch I've purchased quite a few cars in my lifetime, but I've never experienced the feeling that the salesman genuinely cared about whether or not I got a I've purchased quite a few cars in my lifetime, but I've never experienced the feeling that the salesman genuinely cared about whether or not I got a good deal or not. Not so at Theo Motors . From the moment I first met Damien Lorefice until the day I picked up my car Damien's professionalism and making you feel like your getting the best bang for you buck was comforting in making the right decision on a vehicle. He made sure that every aspect of the deal was explained and made sure that everything promised was actually delivered. I would most definitely buy from him and Theo Motors again. More

Above and beyond After searching for a vehicle for a few months I came across one at Theo Motors. Damien Lorefice was more than accommodating with my unannounced visit After searching for a vehicle for a few months I came across one at Theo Motors. Damien Lorefice was more than accommodating with my unannounced visit and numerous questions. And at no time did I feel even the slightest push to buy. In fact, Damien was so upfront he even stated the car was priced wrong (which was verified by other ads) but would honour the price I was stated. And if that isn't enough honesty, Damien also ended up putting on new brakes and rubber before I picked up the vehicle. Even after purchasing Damien had been more than gracious in answering questions and pointing me in the right direction. Truly a people first person and more than worthy of praise. Not only has he made a repeat customer but will be visited by a couple of family members and friends who are also looking for a vehicle. I could never say thank you enough to Damien and Theo Motors. More

best car buying experience ive had I bought I Mercedes glk350 from theo motors a couple months ago and wanted to wait to see if there was any issues with the vehicle or with the service I bought I Mercedes glk350 from theo motors a couple months ago and wanted to wait to see if there was any issues with the vehicle or with the service after I bought the vehicle before writing this and all I can say is I was very impressed with everything from start to finish. I dealt with a salesmen named damien Lorefice I told him what I wanted in my next vehicle and he simply showed me multiple vehicles that met my needs he wasn't pushy, he knew his stuff and the best part was there was no haggling over prices. He even came in on his day off to finish up paper work so I could get the vehicle faster. I know there are a lot of horror stories about used car dealerships but this place is a class act from there staff right down to how clean and organized there lot and show room is, even everything they sell is just high end vehicles. I would recommend this dealership to anyone and everyone price is right and the people are great. More

Great experience!! We had a great experience buying our van from Theo Motors. Raj met with us early on a Saturday morning, accommodating my husbands erratic work schedul We had a great experience buying our van from Theo Motors. Raj met with us early on a Saturday morning, accommodating my husbands erratic work schedule. We were very happy with the van, that we initially found online. We also got a trade in amount for our old van that we were happy with. When we picked up the van a couple days later, it looked fabulous. We have recommended Theo Motors to friends, and plan to use them for future repairs, and sales. More

False Promises & Poor After-Sales Service As a recent first time customer at Theo Motors, I purchased my 2010 BMW 328i X-Drive in late March 2014. The initial process proved to be a typical, s As a recent first time customer at Theo Motors, I purchased my 2010 BMW 328i X-Drive in late March 2014. The initial process proved to be a typical, standard sales process, assisted with the help of Theo Motor’s former Sales Representative, Jeff Schlueter. Having over 30 years of experience within the automotive sales sector, Jeff was fairly knowledgeable on the number of 3-Series vehicles available at the time, and provided great communication effort when it came to answering any questions or providing requested information – a nice and down to earth guy. For paperwork and financing on the vehicle, I was introduced to the owner, Raj Nakra. Initial correspondence with Raj conveyed the impression of a commonplace sales representative, as a sense of urgency and slight pressure was perceived during our negotiation. While Raj stood firmly on the initial list price, we were able to negotiate a few hundred dollars ($400 off the initial price, contingent that I finance a minimum of $7,500 instead of paying for the car in full – ‘kickback’ on his end), as well as a number of items that would be included within/addition to the standard administrative and vehicle preparation fees that customers are charged. Items which were agreed upon during purchase of the vehicle included: •Vehicle would be delivered within a month’s time to my home address by one of Raj’s drivers •Car would be detailed on the interior and exterior (including buffing and polishing a number of large exterior scratches, as well as interior wood trim scratches) •The vehicle would be taken to the local BMW dealership for servicing of warning signs whick were present during the test-drive (all of which would be “covered under the car’s remaining warranty”) •Oil change •Window tinting (additional cost) •Spare key (additional cost) Up until this stage, I was fairly confident that I had found myself a reasonable deal, and that I would be delivered a fair product and service as was agreed to. To my surprise, I was highly unimpressed with the vehicle when it was delivered late April. With a quick walkthrough, I was able to notice that there had been an attempt to cover exterior scratches using an excessive amount of touch-up paint, while I was led to believe that they would be professionally buffed and polished. I reasonably understood that not all scratches could be thoroughly removed, but it was quite self-evident that there was a lack of care in delivering what was agreed upon with both Jeff and Raj (same goes for interior wood scratches, which had been virtually left untouched). In addition, the interior was also inadequately prepped as there were highly visible coffee spills and stains found throughout the car, along with a missing passenger-side floor mat which had been removed during ‘cleaning’. I was able to follow up with Raj, and as a ‘courtesy’, he offered to: complete an interior detailing if I was ever in the area (I live an hour out of Kitchener), and second, he would be able to replace the missing passenger floor mat. While he was able to deliver on the floor mat, at this point, I felt the administrative and cleaning fees had not served me well, and that I was undersold on my new purchase. The ultimate frustration however, was yet to come. Upon having the car for only a mere week or two after it was delivered, I began experiencing several problems, including: an unusual rough-idle, right headlight turn signal not working (an intermittent issue), and as of recently, an issue with my air-bag system (air-bag warning lamp coming on). With the understanding that the vehicle had additional warranty remaining on it (outside of the standard factory warranty), I took the car into my local BMW dealership only to find out the vehicle had no warranty reaming (a lesson for me, as I should have been more due diligent in verifying with BMW North America, rather than take the Sales Representative’s word for it). Disheartened that I was led to believe the car had remaining warranty, I followed up with Raj and was told that unfortunately there is nothing he can do. I was simply told that there is no way one of his Sales Representative would mislead me on information regarding vehicle warranty, and that I may have misunderstood. In response, I offered to forward Raj email communication between Jeff and myself whom clearly stated that the vehicle had warranty remaining until December 2014. I had received the same response during our test drive, and was reassured that all mechanical servicing will be covered under BMW warranty. At this point, and with full acknowledgement, Raj had no response but to shrug off the matter with a ‘keep in touch’ response. It’s become quite discouraging over the past few weeks having to deal with Raj Nakra and Theo Motors, as I was hoping to come to a mutual agreement that would be fair for both parties. I think it would only be fair if the problematic issues were resolved, or, I were to be reimbursed for any out-of-pocket repairs at my local BMW dealership. Unfortunately, I myself will likely be shelling out an additional thousands of dollars to repair what I thought would be covered under an existing warranty – especially for basic vehicle safety features, which jeopardize the safety of not only myself, but my passengers, as well as anyone else out on the road. I feel that I have been taken advantage of in this sale, as Raj is well aware of my inability to drive into the Kitchener area problem after problem. Overall, while the initial sales process may have been fairly painless, the after-sales process has not. I am saddened that I was provided with misinformation and false promises, and feel that I have overpaid for what I purchased. It also disappoints me that I have had to resort to writing this negative review for Theo Motors, and that I am no longer able to recommend this car dealership to friends and family. I hope this lengthy feedback is of benefit to anyone else who may be looking to purchase from Theo Motors in the future, and hopefully, can prevent you from falling into the pitfalls that I have during this process. More