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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
342 Reviews

342 Reviews of Mercedes-Benz of Georgetown - Service Center

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May 07, 2024

They were prompt, friendly, and helpful. Osmarie was professional. The only bad experience was with Uber More

by rnr3856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osmary Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Great service, comfortable waiting area, excellent service rep. Good communication. Have done business with this dealership for years. More

by ltcrenwelge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Richie and Emily have taken great strides in improving our attitude towards the dealership. Operations! More

by Pnlclark
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily in the Service Department
May 03, 2024 -

Mercedes-Benz of Georgetown responded

That's great to hear! Richie and Emily's efforts in improving the dealership's operations have made a positive impact on your experience. We're committed to providing you with the best service possible!

April 28, 2024

Always a great service experience! My service advisor was awesome and accommodating. It never disappoints! More

by simone.maynard2603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Wonderful! Friendly and very Professional! Wouldn’t go anywhere else! Great people there! Thank You Adam De Leon, Service! More

by noblelady1450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
Apr 27, 2024 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a wonderful experience and that Adam provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Great place to sit and relax while waiting for car servicing to finish. The they have coffee, chips & sodas. The showroom is very elegant. Service attendants are very professional and nice. More

by RLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Mejia
Apr 27, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 23, 2024

Irlanne was very helpful, kept me updated on every step of the service. Every time I go down for service, I get great service. More

by Demetrius.campbell50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Irlanne provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 23, 2024

I really appreciate the hospitality. Mechanics are always a challenge and this brand has a top shelf approach that makes the bills feel worth it. More

by jplonka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Mercedes-Benz of Georgetown responded

We're delighted to hear that you appreciated our hospitality and had a positive experience with our mechanics! We understand that vehicle maintenance can sometimes be a challenge. Thank you for choosing us for your service needs, and we look forward to serving you again in the future!

April 23, 2024

Love Jay! He was helpful, great communication and customer oriented. While I have had my car back for only an hour or so, I feel the work was outstanding . More

by mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Adam Fontenot Service Director (512) 930-6150 afontenot@mbofgeorgetown.com

April 21, 2024

The MBenz in Georgetown provided outstanding service, with Jarrod's exceptional customer care standing out! More

by Priscilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had an outstanding experience and that Jarrod's provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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