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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

5.0
216 Reviews

216 Reviews of Mercedes-Benz of Des Moines - Service Center

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April 27, 2024

Have taken my car there for service since I bought it in 2013 and have always been treated fairly! I just got it back from being detailed and it looks like it came off the showroom floor! More

by CoachKAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 26, 2024

Pleasant, experienced, knowledgeable service staff. They were able to shift priorities to accommodate last minute urgent situation. They took the time to articulate the problem. Clean, calm waiting are More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech was knowledgeable
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Apr 26, 2024 -

Mercedes-Benz of Des Moines responded

Hi Brian! We're glad to know our team at Mercedes-Benz of Des Moines was able to assist you promptly and effectively. We appreciate your kind words about the service staff and waiting area. Come again soon!

Helpful
April 24, 2024

Best service I ever received. We were on the road and need repair. They got us in on a Friday afternoon and got us out before they closed. Saved our road trip. More

by darrel.dykstra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Mercedes-Benz of Des Moines responded

Hello Darrel! We're so glad to have been able to help you out on your road trip at Mercedes-Benz of Des Moines! It's great knowing our team could get you back on the road quickly. Safe travels ahead and come again soon!

Helpful
April 17, 2024

I’ve had my Mercedes for 5 years and the Mercedes service dept has always done great work on my car. More

by jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Mercedes-Benz of Des Moines responded

Hi Jeremy! Thanks for letting us know that you've had great experiences with our service team at Mercedes-Benz of Des Moines. It's great to hear that they've always done great work. Come again soon!

Helpful
April 05, 2024

Nathan always does a great job. Always all the team members are very helpful. Great work keep it up. More

by RAJESH_KHANNA79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Mercedes-Benz of Des Moines responded

Hello Rajesh! Thanks for letting us know that Nathan did another great job at Mercedes-Benz of Des Moines. Drive safe and we look forward to seeing you again!

Helpful
April 03, 2024

Staff was wonderful on getting my car in and provided a Fast service! Appointment was on time and everything needed got completed. More

by mpudic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know that you had a positive experience with our team at Mercedes-Benz of Des Moines! We always aim for efficiency and timeliness in our service. Thanks for your review, we appreciate it. Drive safe until next time!

Helpful
March 27, 2024

The service was fast and detailed and the recommendations were complete. I was totally satisfied. More

by Veasleykervin
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you had a great service with our team at Mercedes-Benz of Des Moines. It's awesome to hear that you left totally satisfied. We look forward to seeing you again soon!

Helpful
March 24, 2024

Kaitlin Pevestorf as great to work with, we had a challenge with our warranty company and she was very helpful navigating the arrangements and getting our car fixed quickly! More

by s.north
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin Peverstorf
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Mar 25, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know that Kaitlin was able to assist you effectively with your warranty at Mercedes-Benz of Des Moines. We always aim for efficient and helpful service, so it's great to see we hit the mark! Thanks for sharing this positive feedback. We hope to see you again!

Helpful
March 22, 2024

Kaitlin was an outstanding service provider often checking on the progress of my repairs and reassuring me of the progress More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin Pevestorf
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Mar 25, 2024 -

Mercedes-Benz of Des Moines responded

Hi Brad! It's great to know that Kaitlin provided outstanding service and kept you updated on your repairs at Mercedes-Benz of Des Moines. Thanks for sharing this positive feedback and come again soon!

Helpful
March 11, 2024

Always get me in right away and turn vehicle around very quickly, also Brad always communicates vey well and keeps me informed. Thanks More

by Paul Schulte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Mercedes-Benz of Des Moines responded

Hi Paul! We're glad to know that Brad and our team at Mercedes-Benz of Des Moines have been able to provide you with prompt service. Thanks for the review and come again soon!

Helpful
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