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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

5.0
222 Reviews

222 Reviews of Mercedes-Benz of Des Moines - Service Center

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May 11, 2024

It was easy to make an appointment. Work was completed quickly. Service advisors were excellent. More

by Tbissell262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 11, 2024

Brad was fantastic to work with! He made the extra effort getting my vehicle in quickly and returned to me. He also made me feel the issue was as urgent to him as it was to me, I wou More

by mark_plumb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 09, 2024

Have purchased numerous vehicles from them over 25 years and anticipate purchasing more. Excellnt service and supportive. More

by Leonmccullough25
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Mercedes-Benz of Des Moines responded

Hi Leon! We're so grateful for your continued support over the years at Mercedes-Benz of Des Moines! It's always a pleasure to provide excellent service. Looking forward to assisting you with future purchases!

Helpful
May 02, 2024

Helpful. Professional and very nice. Did everything I asked. Transport drivers were great and funny! More

by Raboyer45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you had a helpful, professional, and nice experience with our team at Mercedes-Benz of Des Moines. Come again soon!

Helpful
May 02, 2024

Best crew ever. Friendly. They do more than what you asking. I recommended to go at Mercedes of des moines. More

by Samer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Mercedes-Benz of Des Moines responded

Hi Samer! We appreciate your recommendation and are glad to know our team at Mercedes-Benz of Des Moines exceeded your expectations. Thanks for the positive feedback and come again soon!

Helpful
May 01, 2024

Car is absolute junk but Ben made my day a bit better with warranty approval on my crank valve sensor and helping me with my warranty refund for the last time I replaced it, would never recommend a Benz More

by nerminvelagic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're sorry to learn about the issues you've had with your vehicle, but glad that Ben could assist in making things a bit better. Your feedback is appreciated and we'll continue striving for excellence at Mercedes-Benz of Des Moines. We look forward to seeing you again soon!

Helpful
April 27, 2024

Have taken my car there for service since I bought it in 2013 and have always been treated fairly! I just got it back from being detailed and it looks like it came off the showroom floor! More

by CoachKAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to know you've been satisfied with our service over the years at Mercedes-Benz of Des Moines. It's great that your car is looking showroom fresh after a detail! Thanks for sticking with us since 2013. Come again soon!

Helpful
April 26, 2024

Pleasant, experienced, knowledgeable service staff. They were able to shift priorities to accommodate last minute urgent situation. They took the time to articulate the problem. Clean, calm waiting are More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech was knowledgeable
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Apr 26, 2024 -

Mercedes-Benz of Des Moines responded

Hi Brian! We're glad to know our team at Mercedes-Benz of Des Moines was able to assist you promptly and effectively. We appreciate your kind words about the service staff and waiting area. Come again soon!

Helpful
April 24, 2024

Best service I ever received. We were on the road and need repair. They got us in on a Friday afternoon and got us out before they closed. Saved our road trip. More

by darrel.dykstra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Mercedes-Benz of Des Moines responded

Hello Darrel! We're so glad to have been able to help you out on your road trip at Mercedes-Benz of Des Moines! It's great knowing our team could get you back on the road quickly. Safe travels ahead and come again soon!

Helpful
April 17, 2024

I’ve had my Mercedes for 5 years and the Mercedes service dept has always done great work on my car. More

by jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Mercedes-Benz of Des Moines responded

Hi Jeremy! Thanks for letting us know that you've had great experiences with our service team at Mercedes-Benz of Des Moines. It's great to hear that they've always done great work. Come again soon!

Helpful
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