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Mercedes-Benz Oakville Autohaus
Oakville, ON
42 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 42 reviews
June 11, 2024
Service department is shockingly terrible from reception to scheduling to leaving me without a car for two weeks. Service for a Mercedes SUV that will not start will take 2 weeks because i did not schedule to scheduling to leaving me without a car for two weeks. Service for a Mercedes SUV that will not start will take 2 weeks because i did not schedule the service. How do you schedule service for a breakdown?! They could literally reset a sensor and schedule me in 2 weeks later for the corrective action of which my parts are on site. More
by sdupuis4
Employees Worked With
Service
March 19, 2024
Great service from Dan as I returned a GLE 450 off lease. Set a time, drove in to the dealership, Dan was waiting for me right on time and 15 minutes later and a couple of signatures and the transaction was Set a time, drove in to the dealership, Dan was waiting for me right on time and 15 minutes later and a couple of signatures and the transaction was completed. Courteous, friendly service and much appreciated. More
by raymondifthompson
Employees Worked With
Dan Savvidis
February 22, 2024
There are a great many articles and reviews concerning Mercedes Benz products but relatively few concerning the automotive dealerships where their products are sold. Does the purchasing process of buying Mercedes Benz products but relatively few concerning the automotive dealerships where their products are sold. Does the purchasing process of buying an automobile always have to be a guarded and adversarial confrontation? What if there were another alternative? If you are concerned about the customer service provided by Mercedes Benz Oakville, a manufacturer like Mercedes Benz would not sell several dealerships of its Greater Toronto Retail Division or award the Mercedes Star twelve times, to an organization that did not conduct its sales and service operations at a level which did not equate to Mercedes' own excellence in automotive engineering. But one does not deal with corporations when purchasing a vehicle but with individuals. I would like to extend my gratitude to Christopher Routledge, Meaghan Francis, Chris Fong and in particularly, Denney Edgar for ensuring that my purchase was the best Mercedes product to address my specific needs. Their efforts, patience and professionalism made the purchase process a most enjoyable experience. These individuals share a strong knowledge and passion towards their product; and an exemplary commitment to serving their customers well. I look forward to a continuing relationship with Mercedes Benz Oakville for many years to come. More
by JustMyThoughts
Employees Worked With
Denney Edgar, Chris Routledge, Meahgan Francis, Chris Fong
December 04, 2023
By far the worst car buying experience ever. They behaved as though they were doing me a favour by selling me a car. Here are some of the low-lights: - financing rates were absurd (8.64%) - They behaved as though they were doing me a favour by selling me a car. Here are some of the low-lights: - financing rates were absurd (8.64%) - not a cent of incentives. They even tried to charge me for the tank of gas until I complained. - on the delivery date, the sales manager refused to come out to speak with me because "managers don't come out to meet with customers". Sorry, but every car I've purchased in my life, the sales manager at least has the courtesy to shake your hand on the delivery date, especially with a luxury car purchase. - the attitude was very much "take it or leave it" with everything. Unbelievable arrogance. I know it is a seller's market right now due to supply chain and other issues, but I hope the tables turn again one day soon. In hindsight, I should have bought a different make as this attitude appears to be endemic at Mercedes-Benz. Learn to treat your customers with respect. More
by Terrible dealership
Employees Worked With
Joanne Andreychuk
May 08, 2023
Look at the reviews, they aren’t lying. This is my 5th Mercedes and buying a CPO from them has been the worst experience. Make sure you are 100% happy with the vehicle before you sign. A This is my 5th Mercedes and buying a CPO from them has been the worst experience. Make sure you are 100% happy with the vehicle before you sign. Any promises, any fixes, anything that doesn’t exist as is the day you see the vehicle will not be addressed. No promises kept, they even make you sign a contract saying that verbal promises are void. Don’t take my word for it, go see for yourself. The CPO sales room is in a dingy basement with broken bathrooms and flickering lights. More
by dropout.lager-0y
Employees Worked With
Everyone
November 19, 2022
Very poor customer service. I would not recommend this dealership. I was told I would get back my car the same day, it turn out to be 2 days. They found an issue with my vehicle I would not recommend this dealership. I was told I would get back my car the same day, it turn out to be 2 days. They found an issue with my vehicle and did not tell me about it. They also lied an said customer has own transport and did not need a shuttle service. Base on my experience I would not trust them More
by aram10932
Employees Worked With
Joanne Andreychuk
August 17, 2022
TERRIBLE Customer Service! ! I had a scheduled 7:30am appointment. They called me after 11am and said they couldn't find my car!! Service guy said it was my fault because i didn ! I had a scheduled 7:30am appointment. They called me after 11am and said they couldn't find my car!! Service guy said it was my fault because i didnt tag my keys in the dropbox. UM....1. press the panic button on the keys. 2. Where is our 7:30am appointment. 3. Call the customer at 7:31. So dissappointed!! Wasted my day and nothing got done. I should of read the reviews before i left it there!! Ill stick with Burlington...or better yet trade my Benz in for an Audi!! More
by sdefaria00
Employees Worked With
Service guy was horribly rude, and blaming me!! Some other woman called and didnt have a clue. Couldnt answer any of my questions when i thought my car may of been stolen off their lot.
December 15, 2021
very poor customer service!! Too much to say here. At the end of all the terrible service, they even told me i could not get any Mercedes merch because they had already given me a huge discount on my car (th end of all the terrible service, they even told me i could not get any Mercedes merch because they had already given me a huge discount on my car (this was a big lie!) go to Mercedes Newmarket - really nice sales team and super transparent! Poor service all around here (except Scott (nice guy) who handed over the car to me) More
by vj
Employees Worked With
Paul
