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Mercedes-Benz Mississauga
Mississauga, ON
71 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 71 reviews
June 01, 2024
Service department is a total scam. I had a break in last september on my E450 convertible. They assigned for me a service advisor named vraj Patel. The insurance approved the seat repl I had a break in last september on my E450 convertible. They assigned for me a service advisor named vraj Patel. The insurance approved the seat replacement quote and gave them the green light to order it. After several emails since January and follow ups the service advisor finally answered me saying that the seat is on back order due to the car being brand new.this was the first red flag on this guy as I knew from insiders at the dealership that he never placed an order on the seat. Three weeks ago he called me a told me to bring the vehicle in as the seat has arrived. I took the vehicle in and 4 days later I received a message from him saying that it is ready for pickup. When I arrived to the service department I asked for him so that I can go over the repairs with him but I was told that he cannot see me as he is busy doing other work. I went to the front desk, paid the tax on the repairs which was around 1200$ so that she can give me the keys to inspect the car. I was very disappointed from the customer service and the way they treat people. The seat was never replaced they did 2 small patching that look awful and most of the scratches on the seat are still on it. It’s been 3 days that I call and every time the receptionist tell me that the manager is either too busy or he had left for the day. I have sent seat pictures to my sales rep and vraj asking them if they consider this repair acceptable but unfortunately due to the lack of professionalism no one even bothered to answer my emails. I wouldn’t recommend this dealership to anyone and I have informed my insurance about the scam that they did. More
by Coueini
Employees Worked With
Vraj patel
Helpful May 31, 2024
I have been purchased two cars from this dealership in the last year and the service have been excellent. Would recommend for sure. the last year and the service have been excellent. Would recommend for sure. More
by adrianboyce1968
Employees Worked With
Aman Gupta, Ronnie Loo
May 30, 2024
One of the best service department always very helpful have dealt with them multiple times and they always look after you have dealt with them multiple times and they always look after you More
by Farooq
Employees Worked With
Brian Pinter, Aman Gupta, Adrian Boyce, Marco Vieira, Ronnie Loo, Claudio Spatola
May 30, 2024
The parts department went the extra mile to assist and ensure the parts arrived on time on a very tight schedule. Thank you for the amazing customer service and professionalism. ensure the parts arrived on time on a very tight schedule. Thank you for the amazing customer service and professionalism. More
by nastas786
Employees Worked With
Brian Pinter, Aman Gupta, Adrian Boyce
May 30, 2024
Best place to lease a car, I wasn’t expecting such great experience when I got my GLE! I’m going to refer my neighbour to see Nasir Mohamed for a GLE too! experience when I got my GLE! I’m going to refer my neighbour to see Nasir Mohamed for a GLE too! More
by Mr and Mrs Norris
Employees Worked With
Nasir Mohamed , Brian Pinter
May 30, 2024
Just had a service appointment and Vraj was my service advisor. I have to say that his service was exceptional. From the phone call to the pick up of the car, I really felt taken care of. I know that s advisor. I have to say that his service was exceptional. From the phone call to the pick up of the car, I really felt taken care of. I know that sometimes things don’t work out as planned, but to see how much they try, deserves the 5 stars. Keep on with this work More
by Abdul
Employees Worked With
Vraj, Ronnie Loo
May 30, 2024
Always have had an excellent experience at this dealership. Both sales and service. Have bought multiple cars for both me and our company. Highly recommended! dealership. Both sales and service. Have bought multiple cars for both me and our company. Highly recommended! More
by SMA
Employees Worked With
Waqas Baggia, Brian Pinter, Aman Gupta, Adrian Boyce
May 30, 2024
Ashraf is my sales consultant and I had been dealing with him for 10 yrs. Amazing service from him always. I always recommend him to my friends and family. him for 10 yrs. Amazing service from him always. I always recommend him to my friends and family. More
by Haseebanwarrana
Employees Worked With
Brian Pinter, Aman Gupta, Adrian Boyce
