Mercedes-Benz Manhattan - Service Center

These people are absolute CROOKS. I took my car in to get serviced and received a loaner. A week after I returned the loaner and got my car back, I received a credit card charge for $ I took my car in to get serviced and received a loaner. A week after I returned the loaner and got my car back, I received a credit card charge for $139.34. I spoke with the loaner car manager who said it was due to toll charges. When I told him that was not possible because I was parked in my work garage at the times the toll charges were made, he said he would look into it but he never called me back. I received another charge for $58.17 a few days later and again called the manager, who again said he would look into it but he never called me back. I finally spoke with the service advisor I had used and explained that I had documentation showing I was parked in my work garage during the times the tolls were charged. I asked him to obtain license plate photos from EZpass to see if the car I was given matched the car that the tolls were charged to. He said he would try but never got back to me. I called MB USA and they said there was nothing they could do about it because each dealer was independent. Beware of this EZpass scam they are running where they assign their tolls to you if you ever make the mistake of taking your car there and getting a loaner. More

It was a great experience. I felt taking care of & everyone was so helpful I also appreciate the way Ariel made everything so easy. I felt taking care of & everyone was so helpful I also appreciate the way Ariel made everything so easy. More

I am a long time (40+ years), multi-MB car owner. MB Manhattan is the worst MB service center i've ever dealt with. they don't answer the phones. they don't return calls. When you are there in person MB Manhattan is the worst MB service center i've ever dealt with. they don't answer the phones. they don't return calls. When you are there in person, the service agents ignore you as if you are invisible. While the physical facility is spectacular, and an easy ride from my apartment, i just can't continue to use them for service. It is an utter embarassment that this dealership is owned and run by the factory. More

Mercedes benz of manhattan was ok for the 3 years i serviced my car there until a few months ago when i got a service light. I took the car in for diagnoses and i ended up having to pay for 2 diagnoses serviced my car there until a few months ago when i got a service light. I took the car in for diagnoses and i ended up having to pay for 2 diagnoses for the same problem. I let that go. Now i am having another issue with the car. I called for an appointment they told me the cost for a the diagnostic is $350. I didn’t make the appointment right away but when I called back an hour later they told me that the cost went up to $450. When i spoke to Victoria she confirmed that i have to pay an administrative fee of $450 plus the diagnostic. All this after i have been servicing my car there for 3 years. I wont be going back there. More

This is a top level service operation. Precision work at the highest standard. Highly Professional. I wouldn’t go elsewhere. Precision work at the highest standard. Highly Professional. I wouldn’t go elsewhere. More

The whole place needs a reveiw training in hospitality. Smile xxxxxxx! I want your job. Smile xxxxxxx! I want your job. More

The worst thing that can happen to you by the car is not accident it is when you will have to deal with Mercedes-Benz Manhattan - Service Center. My sunroof is leaking when it was under warenty. They charge accident it is when you will have to deal with Mercedes-Benz Manhattan - Service Center. My sunroof is leaking when it was under warenty. They charged me. I show them pictures. They kept the car for 15+ days. Could not reproduce the issue. There is no comunication. When I tried to reach them they said they will call me back. No respose. Finaly when I was been able reach out, they said the car is no showing any issue but they will detail my car. That is ridiculas. When my car is leaking from the roof they rather than fixing they are going to just remove the stain from the water mark? More

They quoted me $3500 for service. When I got the bill it was $4900. They kept the car two extra days to pad the labor hours, then promised to clean the car for the inconvenience, but When I got the bill it was $4900. They kept the car two extra days to pad the labor hours, then promised to clean the car for the inconvenience, but when we picked up the car the exterior had been half washed and the interior was still covered in dust from our garage. Never again. Beyond dishonest. More

This dealership is not performing up to the expectation of a vehicle manufacturer's dealership. I am having a recurring problem with my vehicle, and each time I bring it in, I am given a whole list of new of a vehicle manufacturer's dealership. I am having a recurring problem with my vehicle, and each time I bring it in, I am given a whole list of new problems. I have been to this shop three times within a year for the same misfiring problem. Yet, and the repair is based on probability. My confidence in this shop is eroding. More