Mercedes-Benz Heritage Valley

These guys do not know how to do business They have a "let's make some money now, screw the customer later" approach. One smart salesman knows that if I would be pleased with a 80k car service They have a "let's make some money now, screw the customer later" approach. One smart salesman knows that if I would be pleased with a 80k car service now, I'll probably be back in 3-5 y to get a 120k car. Not these guys, they blatantly and stupidly obvious tried to rip me off, wasting my -and actually their as well- time; at some point I told them a flat f..k off and simply saved myself of what seemed to have been the start of a stressful relationship. I make well above 500k/y so there was no pb to buy what I wanted somewhere else. Save your time. More

Bought my first MB, couldn't be happier with the buying proc Heritage Valley — 5 star . The wonderful staff at MB Heritage Valley were very professional who made our buying experience a pleasant one. Everyo Heritage Valley — 5 star . The wonderful staff at MB Heritage Valley were very professional who made our buying experience a pleasant one. Everyone from the sales representatives, financial manager to the sales manager made us feel very welcome as if we're their friends during the entire process. I had my 9 months old daughter and my mom with us during our visit and the staff took great care of them, I really appreciated that because it gave us the freedom and peace of mind to carefully work on our decisions for our first family car! Even better, they were able to offer us a very attractive deal on the appearance protection package, with roads condition like Alberta's, I know this protection package will literally pay for itself eventually, and we even got free 3M to boost! Overall a very pleasant buying experience and I'm already considering trading in my daily driver for a C300! My sales reps Aaron and Ben were very professional and know all the ins and outs of the car, that gave us full confidence with our purchase, big shout out to them! More

New Name & Location, same Horrible Service We bought our 350ML from this dealer when they were still Weber Motors. Purchasing of the vehicle went smoothly but everything since has been a 100% We bought our 350ML from this dealer when they were still Weber Motors. Purchasing of the vehicle went smoothly but everything since has been a 100% disaster. I was hoping when they moved into their new location things would change but they actually appear to be getting worse. After four contacts over 4 working days including the sales supervisor regarding our tires in storage the tires magically appeared when my pregnant wife had to drive their on her temporary spare for answers. Not any of the three service associates would return a phone call, yet they asked if we want them to install the tires now. DO NOT TAKE YOUR VEHICLE TO THIS LOCATION FOR ANY SERVICE AT ALL UNLESS YOU WANT TO BE PULLING YOUR HAIR OUT. I ONLY GAVE ONE STAR ON THE REVEIW BECAUSE ZERO STARS WAS NOT AN OPTION. More

Poor and abuse experience ! Should not Go ! I put an offer from very beginning and never changed a word .. Sale manager Ryan xxx kept saying that I asked more and more every time . In fact , it I put an offer from very beginning and never changed a word .. Sale manager Ryan xxx kept saying that I asked more and more every time . In fact , it was all about he did not carefully read over my offer ! I already mentioned few times that my offer is what I would like to pay .. He kept playing the game and fool around the figure !! If you would like to be abused / insulted .. Heritage Benz is the best place to go ! More

First time buyer. Received great customer service. The car sales-man helped me extraordinarily in purchasing a used car in excellent condition at a very fair price. Everyone from the sales-man to fin The car sales-man helped me extraordinarily in purchasing a used car in excellent condition at a very fair price. Everyone from the sales-man to finance-expert were friendly and helpful in helping me find a suitable car for me and my family within our budget. The sales-man was courteous, attentive to details, and went way above and beyond his job in helping me. The finance-expert was very informative and considerate of our budget and figured ways to help us find a great package deal. First night I came to the dealership very late (8:45 pm), as result the sales-man and finance-expert stayed very late to help us get a great deal. The following day I came back also late (9 pm) to hand in my car insurance and license plate. Again, the sales-man and the finance-expert stayed late (10:00 pm) to help me complete my purchase. On top of that, the sales-man was so helpful in returning my rental car to the airport. At the end of the night I was provided with both their business cards and was encourage to call them anytime. Which I did later on that night (midnight) to provide my void cheque. To my surprise the finance-expert replied instantly confirming the receipt of my text and email. My overall experience with this dealership office was excellent and I would definitely do business again with them. More

Greedy dealership Once you've bought your vehicle be ready for a gauge anytime you need anything. Was having issues with my transmission while the car was still under w Once you've bought your vehicle be ready for a gauge anytime you need anything. Was having issues with my transmission while the car was still under warranty and they wanted $160/hr to diagnose the problem....what??? I've told you the problem so fix it, I don't need to be charged for you to figure it out. Have fun paying $400 for a simple oil change as well. Wish there was a zero star rating. More

All around great service Brought my car in for service everyone treated me great . When I picked up my car it was cleaned up and looking like new . Thank you Brought my car in for service everyone treated me great . When I picked up my car it was cleaned up and looking like new . Thank you More

Turned A Blind Eye So I bought my brand new 2015 Mercedes C400 from Heritage Valley Mercedes formally Weber Motors. I got a decent deal on it but not the greatest. They So I bought my brand new 2015 Mercedes C400 from Heritage Valley Mercedes formally Weber Motors. I got a decent deal on it but not the greatest. They were following up with me if I am interested and will do anything to get my business. However after they sold me the car they turned a total blind eye on me. While driving making a right turn within speed limit. My steering wheel lost power and couldn't turn. As soon as I reacted it was too late as I slammed right into the curb. Nothing happened to the body but my alignment went out and the whole impact was taken by the front driver tire & rim. This resulted in alignment being totally out. My rim entirely scratched up and whole bunch of censors went off. I barely made it to the dealer and told them the whole story. They were very apologetic at first and gave me a non-mercedes as a loaner till they figure it out. Sure enough the next day I get a call from Heritage Valley Mercedes saying their diagnostics concluded that nothing was wrong prior to the impact so It will not be covered under warranty so please call your insurance and cover $7000 worth of damages. I totally lost my mind as they are relying on a piece of computer to tell what happened compare to a customer who spent 60K on a car a Liar. After they said what happened was a very dangerous situation. Funny thing I found complaints on those models from people saying steering wheel malfunction. Mine didn't say didn't mean it didn't malfunction. All said and done there is no more sales assisting, I don't even think they remember me now. this situation is with a district manager and waiting to hear back. Its been 4 days now. But they mentioned even though its with them but still you should call you insurance since it won't be covered. GOOD JOB "HERITAGE VALLEY MERCEDES". So proud of your promises and elite customer service. More

Ignoring some customers after vehicle is sold My salesman was very good until they got FULL PAYMENT and vehicle left the shop. After that:-- UPDATE: After I had a concern ; My New Cars Sales Manag My salesman was very good until they got FULL PAYMENT and vehicle left the shop. After that:-- UPDATE: After I had a concern ; My New Cars Sales Manager Mr. Yoshi Hildenbrand, looked after both of my issues personally. He helped me all the way he could. However salesman had no time and was very busy. Rest of the staff was very friendly. More

worst Service Once they have sold vehicle to you after that they don't care about you. I tried to contact finance department over the phone almost 10 times and i le Once they have sold vehicle to you after that they don't care about you. I tried to contact finance department over the phone almost 10 times and i left msgs to get back to me ASAP but nobody cares , even one of thr representative said "plz leave a msg I will get back to you within 24 hours" but now its more thn 24 days. Also I have proofs ( all call records ) More