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Mercedes-Benz Downtown

Toronto, ON

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45 Reviews

761 Dundas Street East

Toronto, ON

M4G 2L5

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Showing 45 reviews

May 06, 2021

My experience at Mercedes Downtown Toronto was great! My appointment was with Ramin, and from the moment I entered the dealership I felt valued. Ramin was amazing, so pleasant and helpful, he went out of h More

by Allison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramin
April 09, 2021

I’d reached out via their website late Sat night inquiring about a vehicle. I got a call Sunday morning from a keen and extremely professional sales person Roger. He informed me that the car I was i More

by RJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Shah
Apr 22, 2021 -

Mercedes-Benz Downtown responded

Hi RJ, thank you for your great review! We're happy to hear that Roger has been able to deliver an excellent experience for you. Thank you for choosing Mercedes-Benz Downtown and we hope you enjoy your new C 300 Coupe!

April 06, 2021

This is my third vehicle from Mercedes Benz Downtown. My experience was exceptional! A huge thank you to Roger, Dexter & Danielle for the VIP delivery experience! More

by Wishbox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Shan, Dexter Ramjattan , Danielle Lawless
Apr 22, 2021 -

Mercedes-Benz Downtown responded

Hello, thank you for your review! We're incredibly proud to hear that we've been able to deliver an exceptional experience for you. Thank you for your continued support and we look forward to working with you again in the future.

March 28, 2021

Awful experience!For anybody who is considering this Awful experience! For anybody who is considering this dealership as the source for a another car, please see this comment and the bad first-hand expe More

by valid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wayne Hui
Apr 22, 2021 -

Mercedes-Benz Downtown responded

Hi Val, we understand that you have already spoken to the Sales Manager at Mercedes-Benz Downtown and we sincerely apologize that our best efforts were not able to satisfy your needs.

March 27, 2021

This is my third Benz and first time at this dealership. I dealt with Roger Shan and he was top notch! Very professional and even during covid, delivery was lovely and all was a seamless transaction! I abso More

by Sweet2th
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Shan & Joanne Marchese
March 02, 2021

Excellent customer service and best experience with Ramin Alaem! He was very friendly, helpful with advice and information, experienced, supportive and was able to get us a new car faster then we expected, w More

by Crystal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramin Alaem
February 23, 2021

There's some good people that work there but the dealership is just too busy to be any good. It's always a rush job I feel and they're just not careful enough with your vehicle. I've found scratches More

by TopHat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rather not say.
Feb 26, 2021 -

Mercedes-Benz Downtown responded

Hi, we're sorry to hear about your experience. At Mercedes-Benz Downtown, we strive to deliver the best customer experience at every touch point. Unfortunately, we cannot verify your identity from the description of your experience with us. We would like to investigate this situation further. Please contact us immediately at torontoretailgroup@mercedes-benz.ca with your name, phone number, email address, and VIN so that we can help resolve this issue.

Feb 26, 2021 -

Mercedes-Benz Downtown responded

Hi, we're sorry to hear about your experience. At Mercedes-Benz Downtown, we strive to deliver the best customer experience at every touch point. Unfortunately, we cannot verify your identity from the description of your experience with us. We would like to investigate this situation further. Please contact us immediately at torontoretailgroup@mercedes-benz.ca with your name, phone number, email address, and VIN so that we can help resolve this issue.

December 23, 2020

Ramin Alarm gave me terrific help and support as I considered and purchased my 2020 AMG C43. He was not pushy at all, but always ready with advice and information. I would not hesitate to recommend hi More

by jtorlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramin Alaem
November 16, 2020

I contacted the dealership in mid September to inquire about a GLS 450 for my daughter. I talked to a salesperson Rex, that I seen on line numerous GLS 450 for sale. I explained to him I was from Calgary More

by jh212926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rex
September 11, 2020

I am a returning customer from Mercedes Downtown. I initially wanted to purchase a new car from them. However, after a few visits, I realize i might not be eligible to finance a new vehicle. After that More

by Toronto Benz Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lawrence, Qiao
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